Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Collaboration and Exceptional User Experience
What do you like best about the product?
What I like most about Zoom Workplace is its ease of use and its integration with daily work tools. The platform allows for smooth collaboration between teams thanks to its video call, messaging, and workspace features all in one place. Additionally, the audio and video quality is exceptional, even with variable internet connections, and the options for screen and file sharing make meetings and work sessions more productive. The intuitive user experience has reduced the learning curve and facilitated adoption among colleagues and clients.
What do you dislike about the product?
Although Zoom Workplace offers many advantages, one aspect that can be improved is the organization and management of notifications. Sometimes, we receive redundant notifications or ones that are difficult to filter, which can affect concentration. Additionally, some advanced features, such as space management or specific integrations, can be somewhat unintuitive for new users without prior training. Lastly, the resource consumption on older devices can be somewhat high during long video calls.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves several common challenges in remote communication and collaboration. First, it centralizes communication tools (video calls, messaging, and team collaboration) into a single platform, reducing the need to switch between multiple apps and improving the efficiency of daily work. It also facilitates high-quality virtual meetings with reliable audio and video, which is key to maintaining productivity in distributed teams.
Effortless Connection with Superb Video Quality
What do you like best about the product?
I use Zoom Workplace to attend classes and workshops, and it solves the problem of connecting to distant entities, allowing me to easily communicate with the best faculties around the world. I like that the basic version is free and it has good video quality. The initial setup was easy and as smooth as butter.
What do you dislike about the product?
Sometimes I suffer from network fluctuations or setting up a meeting. It would be great if joining any meeting could be made a little more simple by creating a one-time meeting ID instead of using links and passwords.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of connecting with distant entities; I can easily communicate with the best faculties worldwide.
Effortless Communication and High-Quality Video Conferencing
What do you like best about the product?
What I appreciate about the tool is that it improves interaction with both clients and internal staff. Staff members no longer have to constantly check their emails, as with Zoom Workplace, all communication is easily accessible at their fingertips. The video conferencing feature is clear, and the video quality is high.
What do you dislike about the product?
My main concern is the initial setup, its complex and requires it expers
What problems is the product solving and how is that benefiting you?
Zoom Workplace has helped to create more trust with our clients. We are able to keep constant communication and updating them through the process. With the screan sharing and the video conferencing, communication and interactions are great.
Empowers Collaboration and Seamless Integration
What do you like best about the product?
Zoom Workplace facilitates collaboration and enhances business agility at its best, offering all the features an organization requires. It integrates easily with existing platforms, making implementation straightforward. This enables organizations to provide customer support and hold meetings with end-users both within and outside the company in new and effective ways.
What do you dislike about the product?
The Zoom Workplace app on Android occasionally ends calls or meetings unexpectedly, without any prior warning. When this happens, I have to reopen the app and rejoin the session.
What problems is the product solving and how is that benefiting you?
This tool helps save time when scheduling meetings and allows for a more flexible agenda, making it easier to address every requirement that supports business needs. It also streamlines customer support, project implementation, and corporate training, helping to avoid operational delays and unnecessary costs.
All-in-One Collaboration Platform
What do you like best about the product?
joining or hosting meetings is quick, with minimal setup and screen sharing, recording, breakout rooms, live captions, and AI summaries save time.
What do you dislike about the product?
Chat and document collaboration are not as strong as some dedicated tools like Slack or Google Workspace
What problems is the product solving and how is that benefiting you?
Zoom Workplace consolidates video meetings, messaging, phone calls, calendars, and file sharing in one platform.
Comfortable and adaptable interface, although sometimes a bit slow
What do you like best about the product?
Simple and comfortable interface, adapts according to your needs
What do you dislike about the product?
It can be a bit slow at times or rough
What problems is the product solving and how is that benefiting you?
Last-minute meetings at work, I can attend from the PC or the cellphone.
Essential Hub for Reliable Hybrid Collaboration
What do you like best about the product?
I love Zoom Workplace for its consistent reliability and seamless integration. The video and audio just work, meeting after meeting, which removes pre-call anxiety. Having everything in one unified platform means I don't waste time juggling apps—everything connects smoothly, making hybrid collaboration feel effortless and professional. The AI Companion truly stands out by automatically generating concise meeting summaries and action items, saving hours of manual note-taking. I also appreciate features like Focus Mode and immaculate screen sharing, especially the 'share portion of screen,' which create a distraction-free and professional environment. These tools actively enhance productivity, not just facilitate communication. Its unmatched call stability and all-in-one design streamline our hybrid workflow.
What do you dislike about the product?
A few pain points stand out. The sheer number of features can clutter the interface, making some advanced tools (like Scheduler or Mail) feel buried and less intuitive than standalone apps. Also, the search function within Chat and for shared files is surprisingly sluggish and limited. Lastly, the true power—especially of the AI Companion—is locked behind higher-tier plans, which can feel like a pricing pinch for growing teams wanting full capability. One recent observation is that while the AI Companion is powerful, its summary accuracy can sometimes miss nuanced context or assign action items incorrectly, requiring a manual review. Additionally, the push to add features like Zoom Mail & Calendar feels reactive; these modules lack the polish of dedicated platforms (e.g., Gmail, Outlook) and can fragment the experience rather than streamline it.
What problems is the product solving and how is that benefiting you?
Zoom Workplace centralizes our communication, reducing context-switching by integrating meetings, chat, and collaboration in one platform. It resolves the unreliability of video/audio during critical client calls, providing a stable, professional experience that builds trust.
A Reliable Hub for Modern Team Collaboration
What do you like best about the product?
Meetings, chat, calls, and collaboration tools all work smoothly without feeling cluttered, so teams can stay connected and productive without juggling multiple apps. It’s easy to use, stable even with large groups, and lets people focus more on the conversation and less on the technology.
What do you dislike about the product?
It relies heavily on a strong internet connection, so performance can drop in low-bandwidth situations. At times, managing notifications and multiple tools within the platform can feel slightly distracting rather than streamlined.
What problems is the product solving and how is that benefiting you?
it’s a complete hub where I can chat, share files, and jump into meetings without switching between apps. The interface is intuitive, the reliability is strong, and scheduling or joining sessions is seamless. This consistency makes working with teammates, whether they’re in the next room or across continents, feel natural and efficient.
Keeps Everything Organized and Accessible, with Reliable Quality
What do you like best about the product?
What I appreciate most is that I can keep everything organized in one place, and it's accessible across all platforms. Additionally, the video and audio quality are reliable.
What do you dislike about the product?
I am not a fan of the interface, and I also find the app to be a bit heavy on my system. Additionally, the chat feature could be improved.
What problems is the product solving and how is that benefiting you?
The platform allows for faster meeting setup and ensures reliable communication, regardless of the device or operating system. Most importantly, it consistently saves time in a dependable manner.
Longtime Favorite That Keeps Getting Better
What do you like best about the product?
I feel like zoom has been around for a little while and really like it.
What do you dislike about the product?
I have not found any dislikes yet and hopefully I will not
What problems is the product solving and how is that benefiting you?
Just like I said it has been around and I feel like all the bugs are worked out
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