I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.
Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
from
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External reviews are not included in the AWS star rating for the product.
It a very good app for meetings.
What do you like best about the product?
Everything is working well. I have not faced any difficulties while using Zoom. The interface is easy to understand, and even first-time users can navigate it without confusion.
What do you dislike about the product?
Nothing, its a one of the best app for face to face mettings. easy to understand
What problems is the product solving and how is that benefiting you?
During video conferencing call we can shear our screen to present our self.
Zoom - Best Place to Connect
What do you like best about the product?
Easy connectivity,
Information sharing tools,
Convenient for short-medium-long time meetings
User friendly
All time supprt
Information sharing tools,
Convenient for short-medium-long time meetings
User friendly
All time supprt
What do you dislike about the product?
Commands given to user may be enhanced just like host or co-host (with permission) which is missing in existing package.
What problems is the product solving and how is that benefiting you?
Zoom is very convenient tool to connect with global clients which saves time, money and efforts.
Best video service
What do you like best about the product?
High quality video calls with minimal lag and distortion
What do you dislike about the product?
Nothing much, interface can be slightly more intuitive and need more fun features
What problems is the product solving and how is that benefiting you?
Help us collaborate with the team and mantain the productivity while wfh
Zoom WOW Experience!
What do you like best about the product?
Easy to either schedule or join a meeting.
Zoom is available both in web-version and in-app allowing for smooth connection provided there is the presence of an internet connection.
Pretty much a straightforward and user-friendly interface for seamless navigation.
Zoom is available both in web-version and in-app allowing for smooth connection provided there is the presence of an internet connection.
Pretty much a straightforward and user-friendly interface for seamless navigation.
What do you dislike about the product?
Not at all. Zoom has proved an immensely reliable and adequate tool for video conferencing processes.
What problems is the product solving and how is that benefiting you?
Zoom has been the platform for virtual communication with colleagues, friends, and family since the COVID-19 pandemic.
Is user-friendly and offers multiple features that are helpful for businesses
What is our primary use case?
What is most valuable?
Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.
What needs improvement?
Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine to ten out of ten.
More than 80 people in my company use the product.
The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.
Which solution did I use previously and why did I switch?
I have used Google Meet, but its video and sound quality were very different from what Zoom offers.
How was the initial setup?
The product's initial setup phase was easy.
During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.
The solution is deployed on an on-premises model.
The solution can be deployed in a couple of minutes. You just have to download and install it.
What about the implementation team?
I can take care of the product's deployment myself.
What was our ROI?
The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.
What's my experience with pricing, setup cost, and licensing?
The tool's paid version is not that expensive. You need to pay 150 USD per year.
The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.
What other advice do I have?
The product's screen-sharing capabilities are perfect.
I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.
The product's security features are good.
I rate the tool an eight out of ten.
Amazing product for Online Meetings, with very easy to use UI
What do you like best about the product?
I have been using Zoom for 6 years now, I haven't seen the app down for even once. Together with that the options to have breakout rooms, polls, whiteboard, etc are all very useful for a great meeting experience. It is very easy to simply add Zoom links to the meetings we schedule via Google calendar.
What do you dislike about the product?
For some reason lately, I have seen a really good feature disappear from the app, which is the AI note taker assistant.
What problems is the product solving and how is that benefiting you?
After Covid when people have stopped going for physical meetings, Zoom seems like a really good way to make sure the impact is as close to a physical meeting. If one has to travel for a meeting it takes us a few hours, but on Zoom you can save a lot of time.
Easy to use and provides good video and sound quality
What is our primary use case?
I've been using the solution for different vendor meetings and training.
What is most valuable?
The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good. Normally, I use the solution for remote meetings.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
Over 100 users are using the solution in our organization.
I rate the solution’s scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Teams and Skype for Business.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
We implemented the solution through an in-house team in two minutes. When you click on the Zoom meeting link, you are redirected to the site, where you can automatically download it. We're using Zoom as a third-party tool, and it's not our main communication tool.
What was our ROI?
Zoom is easy to use, easy to deploy, and easy to organize meetings and webinars.
What's my experience with pricing, setup cost, and licensing?
I am not paying any licensing costs for the solution.
What other advice do I have?
The solution's security features are effective in protecting our meetings. I would recommend the solution to other users because it is stable, reliable, and easy to use. The solution's user interface is user-friendly and intuitive.
Overall, I rate the solution a nine out of ten.
Excellent service for business meetings.
What do you like best about the product?
A convenient service for work meetings with colleagues and clients. Clear interface, good functionality.
What do you dislike about the product?
Sometimes there are problems with the video.
What problems is the product solving and how is that benefiting you?
It helps to quickly hold meetings to solve problems and discuss complex projects.
Robust, good connectivity, easy to learn, and has a good security layer
What is most valuable?
Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.
What needs improvement?
The solution is pricier than its competitors.
For how long have I used the solution?
We have been using Zoom for internal and client calls.
What do I think about the scalability of the solution?
Since we work with clients, we have around 100 to 200 users.
How are customer service and support?
We contacted the support team for some activation with Brevo. We wanted to integrate the Brevo platform with events or webinars. The support structure is good. The team replies within a short duration and tries to answer our queries.
Which other solutions did I evaluate?
We extensively depend on GoToWebinar and Webex. Zoom is a little costlier than GoToWebinar and Webex. Zoom and Webex have very good security layers. RingCentral has a very good suite including in-house messaging and IP phone call features that enable users to get a private number for their organization.
What other advice do I have?
It would be better if people started with Webex. If we need to do more than 10 to 15 webinars a month, we can choose Zoom. If we have fewer events and one or two webinars in a month, we can choose GoToWebinar or other tools like RingCentral. Zoom is better for the internal purposes of a company. Webex or other platforms are better suited for external clients. Overall, I rate the product a nine out of ten.
Has OtterPilot feature but screen-sharing feature is confusing
What is our primary use case?
There is a large energy company that only uses Zoom. When I have meetings with them, they are always called via Zoom. I wouldn't initiate it; I need to have a Zoom account. I don't use many features besides setting up a meeting.
What is most valuable?
When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now.
The most valuable feature for me is the integration with platforms. They're all moving towards providing transcripts, but I want a summary of the key points discussed and the action items, so everyone can quickly understand and follow up on them.
The tool integrates with Microsoft Outlook, but the integration with Teams is better than with Zoom. It's functional but could be tighter.
What needs improvement?
While Zoom calls are great for talking and chatting, they often lack follow-up on action items and collaboration. Most of the time, it's just talking and listening without much progress. There's a missing piece in these tools. About 90 percent of those calls could be replaced by other tools that focus more on the deliverables that make a real impact rather than just being another wasted meeting. It doesn't improve collaboration.
Screen sharing and chat functionality are helpful for productivity, but they could be improved. Finding the screen-sharing button can be tricky, and the process isn't always easy.
For how long have I used the solution?
I have been using the product for five years.
How are customer service and support?
I am not impressed with the tool's support. It was a bit chaotic how things were organized. It felt like there was a lack of coordination, even regarding my account or tasks. Eventually, things got done, but it took a while. The organization seemed disjointed, with people unsure of their roles and relying on others to solve problems.
What other advice do I have?
Teams is great because it works well with Microsoft. Webex feels old and outdated compared to newer tools like Slack. It's like it's stuck in the past and doesn't have much of a future. Teams is robust and rock solid because of Microsoft. It's extremely well integrated with everything, and you feel secure using it.
Webex's user interface is not up to par, and it lacks the modern features you find in tools like Slack. While they may add a few functions here and there, Webex doesn't seem to have much of a future compared to Teams or other more advanced tools.
If I were to rank them, Webex would be at the bottom. I'm not impressed with Google Meet either. Then it's Zoom, followed by Huddle and Teams. Teams is at the top because it's robust and integrates well with many things. Huddle is catching up fast and is close behind Teams, in my opinion.
I rate the overall product a six out of ten.
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