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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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External reviews

10,063 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Kiranjit K.

Easy to connect and save time with Zoom!

  • April 06, 2024
  • Review provided by G2

What do you like best about the product?
Zoom meetings can make things private and make conversation one on one with the other person. In professional work it genunely makes our meeting smooth and ease. Moreover, i can use this anywhere.
What do you dislike about the product?
I feel there is nothing to dislike all the features that i used till now was amazing.
What problems is the product solving and how is that benefiting you?
Zoom manages my time and I effectively connect with the client or other person at the given time.


    Zeeshan I.

I have a very good experience with zoom it is easy to use and very reliable

  • April 06, 2024
  • Review provided by G2

What do you like best about the product?
It is very helpful to schedule online meetings you can communicate and interact with your colleagues from distance.
What do you dislike about the product?
it has time limits for basic plan and fee is high
What problems is the product solving and how is that benefiting you?
it is very helpful when need to arrange virtual classrooms and held meetings


    Roberto C.

Zoom - Quick and easy communication

  • April 06, 2024
  • Review provided by G2

What do you like best about the product?
The creation of the room and the configurations are very easy, its interface is intuitive, this software is ideal for meetings with my colleagues who are outside the country.
What do you dislike about the product?
Audio and video delay when having a teleconference with more than 10 people.
What problems is the product solving and how is that benefiting you?
Saving time and money, we no longer have to be physically in the office to have meetings.


    Ahmad Hida

Reliable, stable, and performs well

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.

What is most valuable?

The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.

What needs improvement?

While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.

For how long have I used the solution?

I have been using Zoom for three years.

What do I think about the scalability of the solution?

We have 15 users at our company that use Zoom daily.

How was the initial setup?

Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.

What was our ROI?

Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.

What other advice do I have?

Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.


    Anirudh P.

Seamless Communication and Collaboration

  • April 05, 2024
  • Review provided by G2

What do you like best about the product?
Its user-friendly interface, reliable performance, and extensive features make it the go-to solution for online meetings and video conferences. With high-quality audio and video, robust security measures, and cross-platform compatibility, Zoom delivers seamless and productive virtual interactions.
What do you dislike about the product?
eview is based on my personal experience and observations as a user of Zoom and does not represent the views of Zoom or its affiliates
What problems is the product solving and how is that benefiting you?
oom is a game-changing platform for remote communication and collaboration. Its user-friendly interface, reliable performance, and extensive features make it the go-to solution for online meetings and video conferences. With high-quality audio and video, robust security measures, and cross-platform compatibility, Zoom delivers seamless and productive virtual interactions.


    Kallol Chaudhuri

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it for all these virtual meetings – mainly official, predominantly official. Maybe at times, it could be for personal reasons also, but more than 95% of the time, I use it for work purposes only.

How has it helped my organization?

We are a team located across various locations. Not in the same geographic location. We are distributed.

And it's not possible to physically travel and meet people.

Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult.

The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills.

So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it.

So it's like a simulation of a real brainstorming session I'd have in a physical space.

What is most valuable?

There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders.

You can put anyone in a waiting room to make sure you know who is trying to join, and then you can let them in. There's a breakout room feature, which is fantastic.

And, the common features like sharing content and stuff like that. Overall, it is a very user-friendly product.

What needs improvement?

The video quality of the free version might not be as good as the enterprise edition, but that's fair since it's free. It would be nice if Zoom improved that. But, I'm not expecting the best quality video when I'm using it for free.

For how long have I used the solution?

I currently use it. I use the latest version.

What do I think about the stability of the solution?

I've never experienced any instability. It's always been stable for me. Unless there's an issue with my own internet connectivity, Zoom runs smoothly.

The video quality is good since it depends on your internet connection. If you have a decent connection, there are no problems with video quality.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

That's one more thing I wanted to highlight – Zoom is extremely scalable. Performance never dips.

I've attended Zoom meetings with more than 200 people all across the globe, and there's no issue. The performance remains great.

Everybody in my company uses it. Zoom is the primary medium of communication for virtual meetings in our organization. Microsoft Teams is also available, but it's not popular. Zoom is the standard unless someone specifically requests Teams for compatibility with a client.

Which solution did I use previously and why did I switch?

I have also used Microsoft Teams. Even in my company, nobody uses it unless we specifically need to for compatibility with a customer.

Zoom is better than Microsoft Teams in terms of user experience and ease of use.

We switched to Zoom for two reasons:

  • First, the user experience in Zoom is the best among all the virtual meeting platforms I've used.
  • Second, it's the standard in our organization. For official purposes, it's the preferred method, and even for personal calls, I choose Zoom.

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, with one being difficult and ten being easy.

There's basically no setup. If you want to install the app, you can. If you don't want to install it, you can just start using it right from your browser.

It can be on-premises or cloud-based. And the third option is that you don't install it at all – we can start accessing it from the browser. So you have complete flexibility. It's not really restricted to a particular deployment option.

So it's a matter of minutes to either deploy or start working within the browser. It's really quick and easy.

If you want to install it, it can take a few minutes. If you choose not to install, you can start using it right from your browser immediately.

What's my experience with pricing, setup cost, and licensing?

For personal use, I use the free version of Zoom, so I haven't paid anything.

I've used Zoom for official purposes within my organization and for chatting with friends using the free version.

Which other solutions did I evaluate?

I've used other virtual platforms like Webex, Teams, and Skype, and Zoom definitely stands out. So, I found the things that were lacking in other products present in Zoom.

What other advice do I have?

I would recommend it for the following reasons:

  1. If you're looking for a scalable solution, go for Zoom. It offers the same level of performance regardless of the number of participants. I've personally experienced it with up to around 300 participants.
  2. Zoom is extremely user-friendly and easy to pick up.
  3. Plus, you have complete flexibility – use it in your browser, install the desktop app, or use the mobile app.

Overall, I would rate the solution a nine out of ten.


    Carl. L.

"Face to face video calls with clients bring confidence to them"!

  • April 05, 2024
  • Review provided by G2

What do you like best about the product?
Excellent tool for call management.
Reliable with both friendly and professional live chats.
Terrific for its audience engagement.
Great for creating groups making project collaboration easy.
What do you dislike about the product?
Zoom is incredible for live streaming.
Stable and intuitive app.
What problems is the product solving and how is that benefiting you?
Admirable for it's quality during face to face video calls with clients which boost their confidence to you.
Excellent to use emojis during friendly chats.
Effectiveness to engage your audience.


    Chaiwut Rateepoon

Easy-to-use product with efficient reliability

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.

What is most valuable?

The platform's most valuable features are collaborative video call and chat functionality.

What needs improvement?

The product's interface needs enhancement.

For how long have I used the solution?

We have been using Zoom for many years.

What do I think about the stability of the solution?

It is a stable product. I rate it a ten out of ten.

What do I think about the scalability of the solution?

The platform is capable of handling around many hundred users.

Which solution did I use previously and why did I switch?

We used Microsoft Teams before.

How was the initial setup?

Zoom is easy to install.

What about the implementation team?

I implement the product myself. It's mostly an automated installation process.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the product's license.

What other advice do I have?

I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.


    JOKO A.

Zoom: My Ultimate Virtual Meeting Experience

  • April 04, 2024
  • Review provided by G2

What do you like best about the product?
The first time I used Zoom, it came up to my mind that Zoom was impressed tool to collaborate with other people and share something in one big screen. On the other words, Zoom is user-friendly because it is easy to navigate it. Besides it has variety tools,such as: breakout rooms and the capability of recording.
What do you dislike about the product?
Using Zoom for long time,it can make us feel exhausted especially for the clients. Another issue for the usage of Zoom is the unable meeting schedule of meeting to be edited or deleted by the new user.
What problems is the product solving and how is that benefiting you?
To sum up, I can say some sentences:
1. Zoom is an effective tool for doing collaboration among teams.
2. In my experience, Zoom meetings can reduce the movement cost or operational costs of the organization.

Based on those statement I recommend Zoom Meeting for the above mentioned purposes.


    Saurabh Bhansali

Secure, has helpful features, and enables users to communicate with colleagues from all over the world

  • April 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

What is most valuable?

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

What needs improvement?

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The tool’s stability is very good.

How was the initial setup?

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It costs $15 a year.

Which other solutions did I evaluate?

Zoom and Webex are good products.

What other advice do I have?

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.