Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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All time favorite video conferencing tool
What do you like best about the product?
The ease of use, the user-friendly interface, the versatility and more.
What do you dislike about the product?
The pricing. Wish it wasn't so expensive. But I like that I can pause my subscription and return to it later.
What problems is the product solving and how is that benefiting you?
It is hellping me connect with people, businesses and students.
Connectivity & Integration
What do you like best about the product?
Zoom integrates well with our CRM systems. It also connects us around the globe with our customers
What do you dislike about the product?
Nothing. It just feels like another App to open. it feels that Teams could do stuff that Zoom could not so sooner or later, Zoom may be obsolete if the other App could finally do what it cannot do for us at the moment
What problems is the product solving and how is that benefiting you?
Coud call customers globally via mobile / landline
User friendly interface
What do you like best about the product?
The video and audio quality offered by Zoom is exceptional. The platform utilizes advanced technology to provide clear and crisp visuals, ensuring a smooth and immersive communication experience. The high-quality audio ensures that every participant's voice is heard with precision, fostering effective communication even in large group settings.
What do you dislike about the product?
Its expensive for a individual user license
What problems is the product solving and how is that benefiting you?
oom addresses several challenges and provides solutions that have become increasingly relevant, especially in the context of modern communication and collaboration. Zoom's virtual meetings break down geographical barriers, allowing users from around the world to connect, collaborate, and communicate in real-time.
Excellent experience with great product
What do you like best about the product?
I love the breakout rooms; the recording, transcription, and the organization
What do you dislike about the product?
I wish there was a way to message privately more than one person at a time. Some of the teams features would be great to have on zoom. It is also hard to do some of the settings -- they are not intuitive
What problems is the product solving and how is that benefiting you?
Screen sharing and collaborative whiteboard space
Zoom is the best meeting platform and it isn't perfect
What do you like best about the product?
Zoom is great because so many people use it now, so there's not much effort in connecting with others using Zoom. I'm able to integrate Zoom with my course platform. Zoom meetings are easy to schedule, and settings can easily be changed and updated. I appreciate the Captions feature which many of my clients take advantage of. I really like being able to let my clients make recordings of meetings on their own computers. I like that I can create co-hosts, and that if I need to leave a meeting, I can assign who will be the new host. It's great to be able to choose different views, Gallery, Speaker, Hide Self, Hide Non-Video Participants. I love love love the breakout rooms! That feature is getting better all the time.
What do you dislike about the product?
I've had a lot of frustration with Webinars because of the default Chat. I'd like to be able to set up Webinars so that anything written in the Chat is sent to everyone by default... but I've found no way to do that. I'm really tired of having to explain at the start of a webinar that people need to take an extra step in order to send their Chat to Everyone. I also find transcripts not easy to create. That should be able to be set up with just a click or two but instead it's a clunky process. I can no longer delete meetings from the Zoom client -- though I used to be able to. Customer support? Terrible. I can't reach anyone at Zoom with questions and complaints. This is actually my biggest compalint.
What problems is the product solving and how is that benefiting you?
I need a way to have one-to-one meetings with clients, to schedule and deliver classes and webinars, to put participants on breakout rooms, to record meetings and have easy access to recordings, to share my screen when teaching, to allow participants to share screens as well.
Zoom Offers Superior Professional Video Features
What do you like best about the product?
The dedication to the video professionals that use the playform. Zoom ISO is immensely powerful. The Audio quality abilites are amazing and the resolution is stable and predictable.
What do you dislike about the product?
I have clients that wont use Zoom because they are tied into a Microsoft infrastucture and "Teams is the same is Zoom". This is obviously a perception problem. Of course it is not as good at Teams but perception is everyrhing.
Currently Zoom is suffering from the same problems that the Macintosh had when Windows 95 came out and the same problem that Netscape Navigator had when Internet Explorer came out.
Teams is doing the same thing to Zoom... a better product is being over shadowed by an inferior product that has better public perception or marketing.
Teams Sucks... yet they still are winning out.
BTW... my PRIMARY need for Zoom with these clients is recording remote contributors to videos. What do we fall back on... RIVERSIDE.FM.
We're still waiting on the remote recording feature you promised us 2 Zoomtopias ago.
Currently Zoom is suffering from the same problems that the Macintosh had when Windows 95 came out and the same problem that Netscape Navigator had when Internet Explorer came out.
Teams is doing the same thing to Zoom... a better product is being over shadowed by an inferior product that has better public perception or marketing.
Teams Sucks... yet they still are winning out.
BTW... my PRIMARY need for Zoom with these clients is recording remote contributors to videos. What do we fall back on... RIVERSIDE.FM.
We're still waiting on the remote recording feature you promised us 2 Zoomtopias ago.
What problems is the product solving and how is that benefiting you?
Another HUGE need for me that Zoom solves for me is sharing my screen while video editing. Although the audio sharing of MY mic and MY video editor is GREATELY supported by a lot of outboard gear, i could not do the video projects I do not without Zoom... Iv'e been using it since before COVID. Its awesome for that.
Zoom is yet the best in the market
What do you like best about the product?
Zoom is still the number one solution for video conferencing, even though Teams and Google Meet are in use as well. It is the combination of unlimited options and ease of use, the user exprience and support on all platforms, and so many more featues.
What do you dislike about the product?
I would love to also see a basic web-based version.
What problems is the product solving and how is that benefiting you?
Collaborating with colleagues globally, instead of flying abroad whenever we need to meet face to face.
Good Product, Terrible Customer Support for Small Business
What do you like best about the product?
Capabilities are everything a small business needs - offering meetings with chat, recordings, etc. and great webinar functionality as well.
What do you dislike about the product?
Customer service, lack of support for small businesses with changing needs
What problems is the product solving and how is that benefiting you?
It is our primary system for selling and meeting virtually.
Zoom - Great Product for Video Meetings
What do you like best about the product?
Very easy to use . Can be used for anyone whether or not they normally use Zoom
What do you dislike about the product?
Nothing I can think of - it is easy to use
What problems is the product solving and how is that benefiting you?
Have meetings with internal and external users
It is great for video meetings
What do you like best about the product?
I like the group meeting experience and on a meeting it is possible to switch windows which is great because call does not disconnect while doing so.
What do you dislike about the product?
the frontend of the application is not very attractive.
What problems is the product solving and how is that benefiting you?
video calling while talking has solved a lot of problems for presenting and discussing my work projects to the office while working frim a remotely.
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