Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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External reviews are not included in the AWS star rating for the product.
Unmatched Video Communication Power and Global Connectivity
What do you like best about the product?
Zoom is probably the most powerful and developed video communications software on the planet. There are few platforms with as much investment and functionality as zoom, and yet at the same time it is simply focused on helping you to connect with people all around the world through a simple screen!
What do you dislike about the product?
The tech can be quite glitchy at times and the sound quality for music transmission isn't always too clear. There can often be latency and lag creating a low quality sound output, which can make it hard to use as an artist and creative for virtual sessions.
What problems is the product solving and how is that benefiting you?
streamlining virtual business meetings & sales connections for me and my entire team. Zoom integrates nearly every appointment scheduling app making the process smooth and simple. Plus given Zoom's brand name awareness and saturation every feels comfortable using the platform to take meetings. More so than Google Meet.
The Most Reliable All-In-One Collaboration Platform
What do you like best about the product?
Zoom Workplace has evolved far beyond video conferencing. The unified platform—combining meetings, chat, whiteboarding, and team collaboration—makes it incredibly easy to manage day-to-day communication in one place. The meeting quality is consistently excellent, even with low bandwidth, and features like smart summaries, noise cancellation, and breakout rooms significantly improve productivity. The UI is clean, intuitive, and easy for both technical and non-technical users.
What do you dislike about the product?
Occasionally, the chat and workspace features feel less integrated compared to the core meeting experience. The file-sharing capabilities could be more robust, and switching between chats and meetings can sometimes feel a bit clunky. However, these are minor compared to the overall reliability.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has streamlined how our teams collaborate whether working remotely, hybrid, or onsite. It’s reduced meeting friction, improved async communication with smart recaps, and made onboarding smoother for new employees. Cross-functional collaboration is much faster now, and customer calls run with zero hassle.
Outstanding Experience with This Software
What do you like best about the product?
The platform is extremely user-friendly, making it accessible even for larger teams. Meetings proceed without any technical difficulties, ensuring a smooth experience. Tools such as screen sharing, breakout rooms, and chat contribute to efficient collaboration. I also value how effortlessly it integrates with calendars and other workplace tools, which enhances both productivity and communication within the team.
What do you dislike about the product?
One aspect I find frustrating about Zoom Workplace is that certain advanced features seem somewhat disorganized or take several steps to reach. At times, updates alter the interface, which may be confusing for users who aren't very tech-savvy. Additionally, if the internet connection is weak, the audio and video quality can deteriorate rapidly. Improving stability in low-bandwidth conditions would greatly enhance the overall experience.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses significant communication and collaboration challenges by offering a dependable platform for virtual meetings, calls, and team coordination. It minimizes the necessity for in-person meetings, cuts down on travel time, and facilitates seamless connection between remote and onsite team members. With features such as screen sharing, file sharing, and breakout rooms, teamwork and decision-making are enhanced. Overall, Zoom Workplace has helped me boost productivity, communicate more quickly, and collaborate more efficiently, no matter where I am located.
Reliable and User-Friendly Solution for Online Meetings
What do you like best about the product?
Zoom Workplace is one of the best tools available for online work and school meetings. It operates smoothly, quickly, and reliably. I often used it for my child's school lessons during the COVID pandemic, and occasionally for my own work meetings or online webinars. I really appreciated how easy it was to use and the high quality of the connection.
What do you dislike about the product?
Zoom Workplace does not really stand out from other similar tools, such as Microsoft Teams. Although I believe Zoom was one of the first applications of its kind, I feel it could do more to maintain its originality.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is a useful tool for connecting people, whether it's for work, school, or even casual meetings during leisure time. It makes communication easier in a variety of situations.
Fantastic Tool for Hybrid Teams with Room for Improvement
What do you like best about the product?
I use Zoom Workplace for a variety of functions, including video and audio conferencing, messaging and chats, file sharing, task management, and screen sharing. I particularly appreciate how easy it is to schedule meetings, which significantly enhances team collaboration and improves coordination. I love the clean and intuitive AI, which makes everything easy to find, whether managing chats, pulling up notes, or joining meetings. This intuitive interface saves me a ton of time. Additionally, the built-in whiteboard is a surprisingly powerful feature. It supports sticky notes, diagrams, templates, and real-time co-editing, which greatly facilitates collaborative work. Another aspect that I find invaluable is the AI-powered meeting summaries. They are a huge time saver as they automatically capture key points, action items, and follow-up tasks, ensuring that I never miss important details. Also, the fact that Zoom Workplace integrates with Slack is a useful feature, enabling me to initiate video or voice calls directly from within a Slack channel or direct message. Overall, it’s a fantastic tool for communication, collaboration, and organization, making it ideal for hybrid or remote teams.
What do you dislike about the product?
I find the sheer number of features in Zoom Workplace overwhelming, particularly for new users who primarily want to use it for meetings and chats. This extensive range can make the initial experience daunting. Additionally, setting up integrations requires extra configuration, and not all integrations operate as smoothly as the native Zoom features. Simplifying the setup process, standardizing permission prompts, and providing better testing tools for integrations could significantly improve the experience.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for easy meeting scheduling, enhanced team collaboration, and improved coordination. The AI-powered summaries and intuitive interface save time, while the powerful whiteboard facilitates real-time co-editing, supporting effective hybrid or remote team communication and organization.
Streamlines Meetings with Effortless Setup
What do you like best about the product?
I find Zoom Workplace incredibly valuable for holding business meetings, especially because it effectively eliminates the need for physical meetings when urgent communication is required across long distances. I love how easy it is to use and how well-organized it is, which greatly contributes to the efficiency of starting and managing meetings. The freedom to turn the camera on and off provides flexibility and comfort during calls. Additionally, I appreciate how quickly I can set up meetings, as it significantly reduces preparation time. The initial setup of Zoom Workplace was straightforward and intuitive, making it accessible without requiring extensive technical knowledge.
What do you dislike about the product?
It's a great tool, I have nothing to hate about zoom
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to facilitate urgent communication across distances, avoiding physical meetings. It's easy to set up, saves time in organizing meetings, and allows flexible camera control, enhancing business meeting efficiency and organization.
Effortless Meeting Management and Seamless Integration
What do you like best about the product?
Meeting Efficiency: AI-driven summaries and highlights mean you can catch up quickly if you join late or miss a session.
Task & Workflow Management: Built-in task tracking and integration with calendars help teams stay organized.
Cross-Platform Integration: Works with Gmail, Outlook, Google Calendar, and Microsoft Calendar, so it fits into existing workflows.
Scalability: From free basic plans to enterprise-level bundles, it adapts to different team sizes and budgets.
Task & Workflow Management: Built-in task tracking and integration with calendars help teams stay organized.
Cross-Platform Integration: Works with Gmail, Outlook, Google Calendar, and Microsoft Calendar, so it fits into existing workflows.
Scalability: From free basic plans to enterprise-level bundles, it adapts to different team sizes and budgets.
What do you dislike about the product?
Zoom Workplace is feature-rich and reliable for meetings, but its downsides include cost, complexity, occasional performance issues, and overlapping tools that may not add much value if your team already uses alternatives. The least helpful aspects are often the ones outside its core strength—video meetings—such as chat, mail, and whiteboards, which can feel redundant compared to specialized apps.
What problems is the product solving and how is that benefiting you?
Efficiency Boost: Less time wasted switching apps or catching up on missed meetings.
Better Collaboration: Shared docs, whiteboards, and clips make teamwork smoother.
Clarity & Accountability: Automated meeting notes and task tracking ensure follow-through.
Scalability: Works for small teams and scales up to enterprise needs.
Employee Focus: By reducing repetitive tasks, employees can focus on higher-value work.
Better Collaboration: Shared docs, whiteboards, and clips make teamwork smoother.
Clarity & Accountability: Automated meeting notes and task tracking ensure follow-through.
Scalability: Works for small teams and scales up to enterprise needs.
Employee Focus: By reducing repetitive tasks, employees can focus on higher-value work.
Reliable Collaboration and Seamless Outlook Integration
What do you like best about the product?
I really like that Zoom as it offers video conferencing that I use quite a lot, chats and can use as a great collaboration tool. I have noticed that it's reliable with even large groups. Also, it works well with outlook that is a plus. apart from workplace, I use zoom at my professional year group meetings. I think it's ideal for daily collaboration between virtual teams.
What do you dislike about the product?
It works well with tools like Outlook and Slack, but if you have older systems or custom workflows, getting everything connected is a bit tricky.
What problems is the product solving and how is that benefiting you?
For me, zoom workplace assists by bringing everything into one platform. Instead of juggling separate apps for video calls, email, calendar, and screen sharing, I can do it all in one place. For uni work, this means I can join virtual classes, share my screen for group projects, and even record sessions without switching tools. It saves time, keeps things organized, and makes collaboration way less stressful.
Versatile Tool for Academics and Meetings
What do you like best about the product?
I appreciate Zoom Workplace for its ability to enhance my experience in multiple settings, like attending university lectures and conducting meetings. The blur background feature is a standout, as it provides a professional appearance even when I am in less-than-ideal environments, preventing any embarrassment from messy surroundings. I find the meeting recording feature extremely beneficial, especially as a student, since it allows me to revisit lectures at convenient times, ensuring I don't miss important information. The control Zoom Workplace offers, such as the ability to manage participants and mute individuals, is very useful, making the platform feel versatile and well-structured. Additionally, the overall seamlessness of Zoom Workplace contributes to a smooth and efficient meeting experience, which I highly value.
What do you dislike about the product?
I find the user interface of Zoom Workplace could be improved. Specifically, the chat function can be moved anywhere across the screen, which I find annoying because it tends to interfere with the main meeting screen. It would be better if the chat had a dedicated space or at least didn't overlap with the meeting visuals.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to attend university lectures and meetings, benefiting from features like background blur to avoid embarrassment, and meeting recordings to catch up on missed classes.
Very easy to use and practical
What do you like best about the product?
It is very easy to use and, moreover, it offers many advantages that save me a lot of time. For example, it is very helpful for me to attend to customers daily without needing to travel, which allows me to provide better support from where I am.
What do you dislike about the product?
that when you try to connect to a room many times it kicks me out of the application and the audio quality drops
What problems is the product solving and how is that benefiting you?
It is very helpful for me to maintain daily communication with clients, as I don't have to leave the office to do so.
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