Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable and Easy to Use, but Missing Areas to Improve
What do you like best about the product?
Zoom is a reliable and user-friendly video conferencing platform. The installation and registration process is fast and straightforward allowing users to get started in just a few minutes. Its features are intuitive and well-organized making the platform easy to use even for first-time users. Zoom offers all the essential tools for meetings and collaboration without feeling overwhelming. The design is modern and pleasant, which makes the overall experience smooth and enjoyable.
What do you dislike about the product?
One downside of Zoom is that the free plan comes with a time limit on meetings which can be inconvenient for longer discussions. While the platform is generally easy to use and well-designed, this restriction can interrupt workflow or require frequent restarts for extended meetings.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves several key communication and collaboration challenges that many teams face. It eliminates the need for in‑person meetings or long email threads by providing reliable video conferencing, instant messaging, and screen sharing all in one place. This helps reduce misunderstandings and speeds up decision‑making.
A Resourceful and Feature-Rich Video Conferencing Platform that Offers Excellent Video Quality
What do you like best about the product?
Zoom Workplace is a great and vital team collaboration solution that has endless possobilities that enable us to stay connected at the workplace.
It is an easy to use platform that helps us stay productive by streamlining our workflows.
Moreover, it is a fundamental tool to us because it offers high-quality videos and audios that enable us to communicate online effortlessly.
The dashboard of Zoom Workplace is exceptional because it is easy to customize and highly flexible.
It is a cost-friendly tool to use that enhances team chat messaging and remarkable video meetings.
It is an easy to use platform that helps us stay productive by streamlining our workflows.
Moreover, it is a fundamental tool to us because it offers high-quality videos and audios that enable us to communicate online effortlessly.
The dashboard of Zoom Workplace is exceptional because it is easy to customize and highly flexible.
It is a cost-friendly tool to use that enhances team chat messaging and remarkable video meetings.
What do you dislike about the product?
It has been 3 years now since we implemented Zoom Workplace at our company and everything has been flowing smoothly.
I am yet to see Zoom Workplace‘s bad sides.
I am yet to see Zoom Workplace‘s bad sides.
What problems is the product solving and how is that benefiting you?
For effective team chat messaging, we usually rely on Zoom Workplace because it is cost-effective and easy to navigate.
Moreover, Zoom Workplace helps conduct feature-rich and flawless video communications and meetings effectively.
It is a resourceful tool that we can use to work from anywhere.
Moreover, Zoom Workplace helps conduct feature-rich and flawless video communications and meetings effectively.
It is a resourceful tool that we can use to work from anywhere.
An Accurate and Seamless Team Collaboration and Video Conferencing Tool that has an AI Companion
What do you like best about the product?
This is a top collaboration and video conferencing tool that has an accurate AI-companion that streamlines and summarizes our meetings.
Zoom Workplace offers incredible video conferencing and online communication services that streamline our workflows and enable us to work as a team.
Due to Zoom Workplace's intuitive interface, it is an easy and fast to navigate video conferencing solution.
For proper communication, Zoom Workplace offers quality video and audios.
It is cost-effective to use Zoom Workplace.
Zoom Workplace offers incredible video conferencing and online communication services that streamline our workflows and enable us to work as a team.
Due to Zoom Workplace's intuitive interface, it is an easy and fast to navigate video conferencing solution.
For proper communication, Zoom Workplace offers quality video and audios.
It is cost-effective to use Zoom Workplace.
What do you dislike about the product?
We have never had downsides when using Zoom Workplace.
Zoom Workplace offers incredible solutions.
Zoom Workplace offers incredible solutions.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is a one-of-a-kind collaboration and video conferencing solution that has exceptional capabilities and a modernized interface that streamlines our team communications.
It is easy to use Zoom Workplace to communicate and execute projects.
It is easy to use Zoom Workplace to communicate and execute projects.
User-Friendly, Versatile, and Accessible on Browser & App
What do you like best about the product?
It’s user-friendly and offers both browser and app access, which Google Meet doesn’t have. The extensions are also pretty useful, and overall it’s versatile and used by almost everyone.
What do you dislike about the product?
It needs a few minor bug fixes, especially around common issues with logging in and connecting meeting audio and video.
What problems is the product solving and how is that benefiting you?
I’m able to connect with clients and friends easily.
Accessible and Feature-Rich for County Coordination
What do you like best about the product?
I like Zoom Workplace for its easy features when I'm a presenter. The different options available for the audience's abilities and accessibility are really helpful. It's also an easily accessible way to connect people from different organizations when working county-wide. I found the initial setup very simple and to the point, and it was easy to speak to our HR about the setup process.
What do you dislike about the product?
I would say figuring out a way to make a simplified version for young users like children. Simplifying what their abilities are when they log into a child-friendly account, because I used to be a preschool teacher, and the amount of times kids were able to mute themselves or things like that got ridiculous.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is an easily accessible way to connect people from different organizations county-wide, with easy features for presenters and options catering to the audience's abilities and accessibility.
Solid Video, Lacking Workplace Features
What do you like best about the product?
I like that Zoom Workplace includes its AI Companion in the standard paid licenses at no additional charge. The one click entry makes setup easy, which is really convenient.
What do you dislike about the product?
While the 'video' part is rock solid, the 'workplace' expansion has introduced some significant growing pains. There's a 'bloatware' feeling, and there's friction with Zoom Mail & Calendar.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for video meetings, and it solves context switching issues. The AI Companion is a great addition to the standard paid licenses at no extra cost, changing user psychology and adoption curve, and improving operational and financial metrics.
Zoom Workplace: A Modern Team Collaboration Tool that Provides Us with a Big Productivity Boost
What do you like best about the product?
The superiority of the features of Zoom Workplace makes it an effective and modern team collaboration and work management solution.
It has an exceptional interface that has intuitive features that collaborate our projects and helps us to work flawlessly as a team.
Moreover, Zoom Workplace saves us a lot of money because it is not a costly team communications solution.
It is an accurate team collaboration solution that is easy to implement and simple to navigate.
Apart from streamlining our communications, Zoom Workplace is also a game-changing platform that has caused a drastic increase into our company's productivity.
It is a must-have tool that has a one-of-a-kind customer support team.
It has an exceptional interface that has intuitive features that collaborate our projects and helps us to work flawlessly as a team.
Moreover, Zoom Workplace saves us a lot of money because it is not a costly team communications solution.
It is an accurate team collaboration solution that is easy to implement and simple to navigate.
Apart from streamlining our communications, Zoom Workplace is also a game-changing platform that has caused a drastic increase into our company's productivity.
It is a must-have tool that has a one-of-a-kind customer support team.
What do you dislike about the product?
For the last 4 years, Zoom Workplace has given us incredible experiences.
Therefore, I have zero regrets when using Zoom Workplace.
Therefore, I have zero regrets when using Zoom Workplace.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has caused a huge productivity boost in our company since we implemented it 4 years ago.
It has modern features that collaborate our projects and enable us to execute them perfectly as a team.
It has modern features that collaborate our projects and enable us to execute them perfectly as a team.
Efficient Conferencing with Minor Audio Glitches
What do you like best about the product?
I use Zoom Workplace for work meetings and I like that it allows efficient conferencing with hardly any glitches. The multitasking features stand out to me as I can multitask in meetings without any concern for lagging or viruses on my PC or phone. The variety of backgrounds offered provides a different look and feel to presentations, which is especially helpful in a professional setting. The initial setup wasn't difficult, taking just a couple of minutes to install.
What do you dislike about the product?
I have issues with the audio when using a computer. The sound from the computer is affected, unlike with my phone where there's no problem. Sometimes when I disconnect the headset, the audio from the meeting stops, so I have to close the app and restart it to fix the issue occasionally.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for efficient conferencing with hardly any glitches. It lets me multitask without lagging and personalizes presentations with diverse backgrounds, enhancing professionalism.
Seamless Integration and AI-Driven Efficiency
What do you like best about the product?
Zoom Workplace seamlessly integrates and features AI-driven automation that users in 2026 consistently highlight as valuable. I find the Workspace Reservation feature brilliant for hybrid teams; it allows me to see a floor map, book a desk next to a specific teammate, and have my Zoom profile and calendar automatically sync to the desk's hardware. The initial setup of Zoom Workplace is generally straightforward, especially for those already having a basic Zoom account, making it an easy transition from other platforms.
What do you dislike about the product?
While the AI Companion is great, it’s not perfect. It occasionally misattributes quotes or misses technical nuance in complex discussions, requiring a manual proofread of every summary.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the cognitive drain of context switching, reduces manual meeting admin, and ends team resource fragmentation. It integrates seamlessly and automates tasks with AI, while Workspace Reservation supports hybrid work by syncing my profile to office hardware.
Centralizes Communication, Eases Meeting Overload
What do you like best about the product?
I really like how Zoom Workplace centralizes video, chat, mail, calendar, tasks, and whiteboards into one hub, saving me time from switching between different apps. With HD video conferencing capabilities for up to 100 participants, it's great for meetings and collaboration. The automatic generation of meeting summaries, highlights, and action items is a huge time-saver, eliminating the need for me to take notes and ensuring nothing is lost in long discussions. I also appreciate the straightforward setup process, especially since it supports existing Zoom accounts.
What do you dislike about the product?
The Tasks Hub is handy but not as robust as dedicated project management tools like Asana. Complex workflows or dependencies aren't fully supported.
What problems is the product solving and how is that benefiting you?
Zoom Workplace centralizes video, chat, mail, calendar, tasks, and whiteboards, saving me time switching apps. Its AI generates meeting summaries, highlights, and action items, so nothing gets lost in discussions.
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