Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Quick and easy to schedule a zoom meeting.
What do you like best about the product?
Scheduling is easy. Good video quality and sound quality. You can have as many folks as you like on a call. It can be recorded if necessary. Teams seems much more difficult to get on.
What do you dislike about the product?
I don't like that the price went up. I dont use it that much anymore not sure i need an annual subscription. it would be nice to have tiered pricing. maybe a once a month meeting or 1-3 times a month or unlimited. etc.
What problems is the product solving and how is that benefiting you?
Being able to have more than 3 people on a call.
Zoomin' to the future
What do you like best about the product?
Zoom is incredibly easy to use. I also think it has one of the best group video conferencing setups, encryptions, controls, and features. It's share screen feature is reliable and the participants panel allows for easy participation.
What do you dislike about the product?
So far, it has all the features I need. When I worked for an association management company, and COVID happened, we hosted all our annual meetings using zoom and zoom webinars.
What problems is the product solving and how is that benefiting you?
Zoom allowed group gathers to continue despite shutdowns and distances. I have been able to have language lessons with my tutors in Myanmar. Jehovah's Witnesses, a large client of Zoom, used Zoom for 2.5 years to continue meetings of worship all around the world. We continue to use it so that the elderly and infirmed can participate
Ubiquitous and seamless platform
What do you like best about the product?
Zoom is well known and accepted so people trust it for business. The share screen options and meeting access options are flexible enough to make for easy meeting participation. Love the ability to record the meeting to my local drive.
What do you dislike about the product?
The view options could be more customizable. More view options like Picture in Picture would help with eye contact while presenting. Most of the time I just need a mid-sized picture of the one or two others on the call to be able to be dragged anywhere on the screen, even outside of the zoom window.
What problems is the product solving and how is that benefiting you?
Meetings for sales can be done from anywhere to anywhere. You can see your prospect and customize your background. Price is low for no time limit on meetings.
Consistent and reliable
What do you like best about the product?
Zoom is consistent, reliable, and has minimal tactical problems or issues with downtime. Because more people worked from home in the past couple of years, you'll find that many people in business and your personal life are familiar with the Zoom infrastructure.
What do you dislike about the product?
Sometimes the updates are inconvenient. I understand that they're necessary, but if an alert appeared to show an update is available, instead of a pop-up that prevents you from proceeding to your scheduled meeting, that would be a better user experience.
Being a long time customer should be rewarded in the renewal rates - there are more competitors in the marketplace.
Being a long time customer should be rewarded in the renewal rates - there are more competitors in the marketplace.
What problems is the product solving and how is that benefiting you?
Zoom makes meetings and sharing convenient. It decreases the need for travel. Unfortunately it's a double-edged sword. (Many people want to meet and a brief email would suffice.)
Zoom keeps us going!
What do you like best about the product?
The best thing about Zoom is how accessible it is to everyone. The ease of use and key features lets us run staff, business and marketing meetings as well as teach classes. It got us through the pandemic, and continues to be one of the main business resources we rely on to connect and move forward.
What do you dislike about the product?
Like any online platform, there are sometimes glitches and there are times it's not easy to find a resolution to simple issues, like previous meetings not saving, etc. That being said, those are minor compared to the benefits.
What problems is the product solving and how is that benefiting you?
They've continued to improve the functionality and features so that it's always easier and there's more options to navigate when hosting zoom calls and meetings.
Consistent performance
What do you like best about the product?
I love the ability to host calls with a group of people (or 1:1) for coaching, training, podcast interviews, etc. The performance is consistent and the need to troubleshoot is almost non-existent.
What do you dislike about the product?
I still have calls with people who aren't very Zoom savvy and they depend on me when they have trouble getting into a meeting. This usually happens when I'm already hosting the call and am unable to troubleshoot with them. I'd love if Zoom had an easy way for inexperienced users to get help quickly when they have trouble getting on a call.
What problems is the product solving and how is that benefiting you?
My customers are all over different time zones and I love that I'm able to meet with them face to face for important conversations. The ability to use Zoom has changed my business in the last two years as I've had the opportunity to interact with my clients in this way.
Well functioning platform with a variety of options
What do you like best about the product?
Security and the ability to control who and when enters the meeting. I also enjoy the high quality sound and picture and the various ways to share screen or documents.
What do you dislike about the product?
Sometimes we need a password, sometimes not - even though we have disabled it from the start. I wish to have the option to pre upload clips or docs to the zoom meeting prior to starting it to make sure everything works. Also would prefer seeing the screen and camera view when I share the screen.
What problems is the product solving and how is that benefiting you?
Direct ability to meet people right away, great calendar integration. Video and audio quality great for podcast material. Altogether I enjoy the platform while it doesn't lead to major cost.
Free + Convenient App That Saves Time andTravels
What do you like best about the product?
Time and cost saving in many ways. It has saved transportation time and the cost of gas or plane ticket.
What do you dislike about the product?
The inconsistencies of log in. Most times I can log in with a link. Often times I've had to key in the info to log in to meetings. There have been security issues that allowed bombers in a couple of church services
What problems is the product solving and how is that benefiting you?
I love the option of off/on camera. There are so many times when I've rushed to squeeze in a meeting and did not feel that I was presentable. Thanks for that, and the option of "Zoom Makeup" enhancements!
Love Zoom for so many reasons
What do you like best about the product?
I love that is so easy to learn and use. It's easy for the host and for the guests. I can jump on any time with someone for an impromptu meeting. And hosting a large meeting is as easy as a small one.
What do you dislike about the product?
I don't see any downsides to using Zoom. I do wish the webinar version was less expensive.
What problems is the product solving and how is that benefiting you?
I host relationship classes as well as political meetings and a women's group on my Zoom account. Zoom makes it easy to do this and it's relatively inexpensive to use.
Zoom as Medium for hybrid work
What do you like best about the product?
The most helpful thing about zoom is its user interface, it is so easy and simple to use. Group meetings are made simple and accessible, anytime and anywhere. Other things I like on zoom are Detailed Reports, Meeting Scheduling.
What do you dislike about the product?
What I dislike about it is pricey, and sometimes the quality of the video is not good. A little development on multiple hosting would make sense. Quality of screen sharing bad.
What problems is the product solving and how is that benefiting you?
The quality of video and audio replays is improving and it benefits us a lot as we always use recordings in our meetings. Communication between organization members are great.
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