Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom
What do you like best about the product?
I like that Zoom is professional, I can share my screen, have participants share their screen, there are breakout rooms, recording features, and you can have fun with zoom too.
What do you dislike about the product?
I haven't found any downsides other than those related to the internet, which is more an internet issue than zoom. I am not sure that zoom could provide support for this, but if they could that would be great.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of wanting to meet with people, have more information about the non-verbals of the people I am meeting with when they are unable to come in person.
Easier to use, more familiar to colleagues, and better features than the competitors
What do you like best about the product?
Breakout rooms, scheduling options, stable platform
What do you dislike about the product?
I often find it difficult or not as intuitive to look at zoom meetings in a calendar view
What problems is the product solving and how is that benefiting you?
Distributed teams, trainings, consultations are all much easier to facilitate with zoom meetings and tools within those meetings. Recording options are also great
Zoom is a great tool for our external meetings
What do you like best about the product?
Zoom has been a great platform for all our meetings with external contacts and partners. Everyone finds it easy to use. We've never had issues with video/audio quality or people being able to join a meeting, which we sometimes have experienced with other virtual meeting tools.
What do you dislike about the product?
We had some confusion and challenges around transferring the license and appropriate permissions when my team had a staffing transition. We didn't fully realize how changing the primary contact on the account and the license owner would affect ownership of previously scheduled meetings, so we ran into a few issues but were eventually able to resolve them.
What problems is the product solving and how is that benefiting you?
We had initially tried using another platform for virtual meetings with external partners but switched to Zoom after having several technical issues and confusing experiences for meeting attendees. We've had much better success with Zoom so far.
It's the number one tool in my business
What do you like best about the product?
Connecting to anyone anywhere in real time.
What do you dislike about the product?
The only thing I can think of is the storage.
What problems is the product solving and how is that benefiting you?
I can speak to anyone anywhere, with no glitches, no issues, in real time. It has helped me to totally explode my business and not be restricted by geographical boundaries.
Zoom is a necessity for all of my remote work meetings.
What do you like best about the product?
Knowing the standard features and controls - and having those be universal across all meetings - is a necessity. On top of that, the ability to schedule directly from google calendar and calendly makes my workflow easier.
What do you dislike about the product?
Hosting privileges and how to transfer ownership of a meeting can be confusing. Additionally, some folks are logging in through external accounts, which automatically places them in a waiting room. Mobile platform could be better.
What problems is the product solving and how is that benefiting you?
Zoom is solving the needs of a remote work atmosphere. It allows us to maintain productivity even when we're all in different locations. This allows us to have a routine platform.
Great features & connection
What do you like best about the product?
I like how there are so many features for 1:1 calls, group calls, workshops, etc. They're all super easy to use. I especially love being able to connect to my client management system so that workflows can be smooth, which gives clients a great experience.
What do you dislike about the product?
Sometimes wish Zoom could be used from Chrome (or another browser), similar to how Google Meet doesn't require an app. Otherwise, the functions and features I use for Zoom work well for what I need.
What problems is the product solving and how is that benefiting you?
Problem: Face-to-face communication with long-distance or even international clients. Solution: Using Zoom to be able to talk face-to-face, which helps develop a professional relationship and trust between each other.
Zoom works great for all my meeting needs -- it's my go-to platform for meetings.
What do you like best about the product?
Most importantly, it works seamlessly 99% of the time. I am able to have meetings with individuals, groups, to use the chat, to create breakout rooms, and to record meetings. The breakout rooms are probably my favorite feature.
What do you dislike about the product?
I haven't found a way to get the experience of a group being in a circle with zoom. For example, if I wanted to play a circle name game, each of us sees a different configuration of people so we cannot play that. I also dislike that the audio really needs to have one person unmuted and the rest muted to work well. You can't quite have the experience of multiple people in the same space on the audio level without people cutting in and out.
What problems is the product solving and how is that benefiting you?
Being able to meet with individuals and groups, facilitate workshops, and see family or friends in a video call.
Best alternative to being there -- sometimes better
What do you like best about the product?
Unlike some of the other alternatives, ZOOM seems entirely intuitive. It just makes sense. And when I'm working on a document with someone, the ability to just screen share makes it better than in person. (WIth the "no. the TOP of the page. Not that page. The NEXT page" etc. etc.)
What do you dislike about the product?
The only issue I've had with zoom is that the background element is sometimes a little more convoluted than it need be. That said, it works well and allows one to work from anywhere with a modicum of professionalism.
What problems is the product solving and how is that benefiting you?
Obviously, the first thing ZOOM solved was attendance in the world of COVID. However, it now also allows more face to face (or quasi-face to face) contact than would normally have occurred in pre-zoom days. It beats the hell out of a phone call. Also, when there are multiple people on a call, its nice to know who's talking.
A huge help to running a remote business
What do you like best about the product?
Zoom is intuitive--even people who are not computer savvy can figure it out. It's feature rich, without being too over the top, and it's reasonably priced.
We were zoom users before the pandemic.
We were zoom users before the pandemic.
What do you dislike about the product?
Sound capabilities are not great. Particularly for music. I know that's not what Zoom was designed for and they've worked on improving this, but there's room for improvement.
Also, it can be complicated to figure out what product/set of features you need. Simplifying this would be helpful.
Also, it can be complicated to figure out what product/set of features you need. Simplifying this would be helpful.
What problems is the product solving and how is that benefiting you?
Meeting with people around the world. This is how I run my business. Also, holding webinars or group meetings.
Zoom is so regularly used I never have to stop and explain to people how to use it.
What do you like best about the product?
The instructions are clear. If Zoom is Not an option for the user, the call-in number is clear and concise. And I like the background blur because there are times that my background is messy And it's not something I want customers to see. So I look better on camera.
What do you dislike about the product?
The only time zoom is a problem for me is not anything about zoom it's about the connection that the other people have. They don't seem to know when their connection is bad until they get cut off.
What problems is the product solving and how is that benefiting you?
I believe in relationship marketing. And my business is online so zoom helps me to meet people face-to-face and still continue the work of being personal with my customers.
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