Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful AI Notes, but a Clunky UI That’s Hard to Navigate
What do you like best about the product?
AI features for note taking and summarization, auto-recording calls
What do you dislike about the product?
UI feels clunkly and difficult to navigate
What problems is the product solving and how is that benefiting you?
Zoom helps me attend meetings virtually and record/transcribe calls I didn't attend so I can catch up. The AI features are also very useful for UXR sessions where I don't want to have to take ntoes.
Perfect for Remote Work Communication and Training
What do you like best about the product?
Zoom Workplace is perfect for someone that work at home. It help say in communication with everyone else in your organization. It also is great for training remotely.
What do you dislike about the product?
I don't like the picture profiles across the top of the screen or side. I don't like when you can see everyone's comments in chat box when speaker or trainer is talking.
What problems is the product solving and how is that benefiting you?
They really haven't solved that problem that I know of.
Zoom Makes Global Virtual Meetings and Connections Effortless
What do you like best about the product?
zoom allows us to meet with people all over the world and create meaning connections, sales and clear meetings as my team all works virtually.
What do you dislike about the product?
It updates and we don't receive emails about the updates so we're a bit confused when something changes.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves virtual meeting concerns and virtual sharing with consumers and teammates.
Zoom worksplace: Easy to Implement, Great Collaboration with Strong Audio/Video
What do you like best about the product?
Zoom worksplace is a great collaboration tool. You can have online meetings with large number of persons and the video and audio quality is very good. It is easy to implement on each person's computer and they can start working on it right away. It does not need any specific training and can be used daily for any work collaboration.
What do you dislike about the product?
Some of the screens, such as the participants window, aren’t easy to resize. The host and co-host also can’t share screens at the same time, or jointly control a shared screen. In addition, the interface isn’t customizable enough to let me change or rearrange the on-screen buttons as needed, and some reaction buttons are buried inside other menus instead of being readily accessible.
What problems is the product solving and how is that benefiting you?
It’s a solid collaboration tool that lets me have video and audio discussions with my team and clients. It removes the need to travel to different locations just to schedule a meeting, which saves a lot on travel costs and also saves time.
Versatile and Reliable with Some Limitations
What do you like best about the product?
I use Zoom Workplace for weekly video conferencing with remote clients, and I also use its screen-sharing feature extensively for technical demonstrations and training sessions. I appreciate its stable video connections, even when internet bandwidth is low. The recording feature is a big help for documenting client meetings, ensuring I don't miss any requirements. I love that clients can join a meeting via a web link without needing to create an account or install the app. The background noise suspension is great, as it filters out typing sounds from the keyboard, making my audio clear even in a busy environment. The initial setup was straightforward, and the installation was done in under 5 minutes. Additionally, I use it with Google Calendar to sync my schedule and with Slack to start video calls directly from chat.
What do you dislike about the product?
I don't like the 40-minute time limit on the free tier for client calls. Also, the desktop app consumes a lot of system memory.
What problems is the product solving and how is that benefiting you?
Zoom Workplace ensures stable video connections on low bandwidth and helps document client meetings with its recording feature.
Best Video Tool for Remote Meetings—Smooth, Reliable Performance
What do you like best about the product?
It’s the best video tool for remote meetings. Rarely have buffering issues where using others on the same internet will have issues.
What do you dislike about the product?
Ii can’t think of anything but I only use it for the basics.
What problems is the product solving and how is that benefiting you?
Being able to have remote meetings - seeing the people - sharing screens
AI-Powered Zoom Workplace Enhances Meeting Engagement
What do you like best about the product?
I really enjoy using Zoom Workplace for interactive meetings with coders. It allows for interaction and has a great question forum. I also like the custom AI companion that can understand documents, which saves me time by reading several file types that might be relevant to a meeting. It also lets me add my own words or terms, which is super handy. Plus, the initial setup was very easy for me.
What do you dislike about the product?
I don't like the one time pass codes with a time limit on hosts. A host should have at least 20-30 minutes in order to set up the meeting and prepare for others instead of only 10 minutes. Not enough time.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for interactive meetings, providing a great forum for questions. The custom AI companion saves time by reading various file types for meetings and lets me add my own terms.
The Best Meeting Platform—Zoom Delivers Excellence
What do you like best about the product?
Zoom is truly the best meeting platform I have used. It is an excellent app.
What do you dislike about the product?
The virtual background feature on the Zoom platform is not working on my Samsung Galaxy A356E/DS, even though this is a premium phone. Despite trying, I have not been able to get the virtual background to function.
What problems is the product solving and how is that benefiting you?
Dear Sir, please make the virtual background feature available for all Android 8.0 users. The virtual background is not working on my Samsung A356E/DS. I would appreciate your support for my device. Thank you.
Key for B2B meetings
What do you like best about the product?
Ease of use for screen sharing, recording and sending messages
What do you dislike about the product?
The camera quality is poorer than in other video conference softwares, and the UI for creating a meeting is outdated
What problems is the product solving and how is that benefiting you?
Being able to provide clients with a calendar where they can book a call which is integrated with Zoom to automatically send meeting links
Effortless Integrations and Setup
What do you like best about the product?
Easy to use/set up integrations for recordings, note taking, etc. Additional features like the whiteboard that can be used for trainings. chat feature works well. ability to have a large group for a meeting, or host a webinar with optional password setup, etc.
What do you dislike about the product?
Occassional forced restarts/updates when you attempt to join a meeting (the timing is less than ideal)
What problems is the product solving and how is that benefiting you?
I need a way to reliably meet with my clients and Zoom works well for that. We integrate another system that automatically records our meetings and includes them in a library for future access/training.
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