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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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  • 4 star
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  • 3 star
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  • 2 star
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External reviews

10,063 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Leann B.

Easy to use

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
It's very easy to use. I like the simple layout, it makes my life as an IT Manager less stressful. I like the fact that we can have a conversation and that the audio doesn't cut out, like Google Meet does.
What do you dislike about the product?
There are times when I wish there were less settings to go through. I completely understand they need to be in there, sometimes I wish there were less so I can easily set what I need to.
What problems is the product solving and how is that benefiting you?
Quick and easy set up. Ease of use and familiarity.


    Government Administration

Familiarity to most

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
Additional interactive features like polling that can be done quickly to do temperature checks of the room. Also run into less issues with others connecting since many people have experienced Zoom by now even if it is not their main platform.
What do you dislike about the product?
Wish there was a way to get all participants on the screen in a larger number than currently available so you can see the entire room at once if you needed to.
What problems is the product solving and how is that benefiting you?
Solving the need to to quick face to face meetings on short notice.


    Stephanie D.

Zoom keeps us connected

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
We are a fully remote team and Zoom helps us stay connected for both business and "fun" team building meetings.
What do you dislike about the product?
The technology w/ digital background choices is a bit lacking, but that's not a deal breaker
What problems is the product solving and how is that benefiting you?
Again, we are a fully remote team in multiple time zones. Zooms helps us stay connected and have "personal" meetings.


    Mental Health Care

Great HIPAA compliant telehealth option!

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
As a therapist, I use Zoom to meet with my clients securely. I like the option of setting up a waiting room and having a recurring link for meetings. The features are user-friendly and the support team is responsive.
What do you dislike about the product?
Zoom could be improved with an accessible button to turn off the chat. In large group meetings, the feature can be very distracting. Other than that, Zoom has been a great option.
What problems is the product solving and how is that benefiting you?
Zoom has been a great option for telehealth in the pandemic and beyond. It's a great way to meet with clients securely. I appreciate the screen sharing options and file sharing.


    CJ B.

Zoom works

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
The flexibility that you can use Zoom to Communicate with others is wonderful.
What do you dislike about the product?
The technology can be rather difficult for some. But I wish there was a person at customer service that one could talk to when I have a question. I don't always have time to go searching in your library of helpful hints.
What problems is the product solving and how is that benefiting you?
We are still impacted by not being able to teach classes in person. And zoom allows us to still get some of our training done through this capability.


    Leigh A.

Zoom offers everything I need, and it's easy to use

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is the most dependable web video platform I've tried (I've tried a lot!). And since so many other people use Zoom regularly, it makes it even easier to connect with my clients.
What do you dislike about the product?
The audio and video settings often have to be reset, almost every time I start a meeting, because I switch between headphones and mics in between meetings. The "same as system" option in preferences doesn't seem to do what it says it will do unless you restart zoom in between meetings.
What problems is the product solving and how is that benefiting you?
Zoom makes it really easy to meet with clients and set up group calls which is what my coaching and consulting business relies on. Virtually no time is wasted on "getting tech to work"


    Consumer Services

Zoom is a great tool for coaching and consulting business!

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
By using zoom, I have the freedom and flexibility to expand my one on one client services business to individuals in different regions of the world that could never set foot in my physical location.
What do you dislike about the product?
The downsides of using zoom are that it is not as personal. When providing coaching services to clients, one thing I miss is being able to be present in the same location with the clients. Sometimes I feel like there are parts of normal communication that I cannot sense over zoom.
What problems is the product solving and how is that benefiting you?
Zoom is solving the problem of how to expand my business beyond my physical location. Being limited to providing services only to those in my geographical region reduces my business' ability to grow.


    Hannah B.

Zoom is saving me hours in travel time

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
Zoom's interface is incredibly easy to use and new features are explained well and succinctly with each update. I like the dashboard of all the days meetings as well as the chat feature which helps integrate with teammates even when we are not in a meeting.
What do you dislike about the product?
I wish that editing on screen were a little easier to figure out and didn't require the whiteboard or a new app. I'd love it if the menu bar had a pencil and highlighter that could be used to edit as others share their screens.
What problems is the product solving and how is that benefiting you?
Zoom is helping to solve remote working problems. As an independent consultant to multiple clients, I was traveling 1-4 hours a day to client offices. I am now twice as billable as in the past and not frustrated with traffic.


    Ron T.

Zoom Review

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
Virtual Collaboration, Screen sharing and ease of use
What do you dislike about the product?
We have been using Zoom for a while and have found it to be very useful and beneficial - we have not found anything yet we dislike about it.
What problems is the product solving and how is that benefiting you?
Zoom is helping us navigate meetings/seminars when travel and/or isolation have been restrictive.


    Eric D.

Zoom has been very useful especially in this new world we are in following the pandemic.

  • August 29, 2022
  • Review provided by G2

What do you like best about the product?
The ability to not only hold virtual meetings and interviews but be able to reach all employees and support staff both present and away from the office. It also allows us to have great training virtually via the Webinar features.
What do you dislike about the product?
There is not too much to dislike however, I do wish that we could assign a host to anyone at least within our organization. Sometimes during training or webinars, we have to switch up and we are unable to switch to a different host because they are not registered within the account or are not a paid account.
What problems is the product solving and how is that benefiting you?
Our biggest issues were some of our more remote sites are hard to interview, have meetings and even meet with however, with Zoom, we are now able to accomplish this more often and has made everyone's time easier.