Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Great tool for churches!
What do you like best about the product?
The ease of use. People of all ages can easily figure out how to use Zoom.
What do you dislike about the product?
It would be nice if you didn't have to have the app.
What problems is the product solving and how is that benefiting you?
It saves everyone time! Time isn't wasted by people traveling to and from meetings. We also are able to meet with people who live too far away to be able to meet in person.
Reliable online platform for virtual connection
What do you like best about the product?
Zoom is fast to load, easy to maneuver and troubleshoot. I love that my clients do not have to have paid Zoom accounts in 9rder to utilize my services as well.
What do you dislike about the product?
I haven't had negative enough experiences with Zoom to publish anything significant. I think Zoom does it's job.
What problems is the product solving and how is that benefiting you?
During the pandemic, my job as a certified personal trainer was on the line. I work at a medical fitness center associated with a hospital and we shut down to o reduce the spread of COVID. Using Zoom, I was able to train my clients virtually and demonstrate proper form so I could keep my people moving.
Essential business tool
What do you like best about the product?
Makes collaboration super easy with a remote team. The easiest way to work as a team, brainstorm, and discuss collaboratively. Connectivity is way clearer/easier than other video chat options.
What do you dislike about the product?
Only being able to do 1 meeting at a time - sometimes meetings overlap and would be useful to be able to make an attendee the host AND hop onto another meeting on the same account.
What problems is the product solving and how is that benefiting you?
Remote work - my team is 100% out of office and zoom allows us to collaborate as if we're all together. But in the comfort of our own homes!
Simple and easy to use.
What do you like best about the product?
I use Zoom to meet people who otherwise are not meeting in person. I also use Zoom as a note taking platform to relisten to meetings for tasks, ideas, issues...
What do you dislike about the product?
Sometimes clients are not allowed to use the Zoom platform. Not sure why this occurs but when it does then I must use their platform which I am not familiar it.
What problems is the product solving and how is that benefiting you?
Zoom has reduced my need for travel yet allows me to still connect with new clients or prospects using the video capabilities. I also use Zoom as a means to document conversations.
Great workhorse for video communication
What do you like best about the product?
Zoom has been very easy to use and very intuitive. It has much of the functionality that we need. In addition, through TechSoup they provide non-profit discounts which we like that they support organizations like ours.
What do you dislike about the product?
The main issue for us has been video streaming while doing a Zoom presentation. We have had issues with lag that other platforms don't seem to have as bad. Some of the reporting could definitely be better and streamlined. Finally, we have had past reporting just disappear. There is no way to get it back which puts us in a bind with our funders.
What problems is the product solving and how is that benefiting you?
We use Zoom for video meetings. However, we primarily use Zoom as a way to broadcast our trainings. We do this in both the meeting and webinar platform. We switched from Adobe Connect which was harder to use including setting up meetings, exporting data, reports, etc.
Zoom is high and above competitors
What do you like best about the product?
In my seven years of using Zoom, it has excelled by being easier to use and more reliable than the competition. Zoom understood early on when building their product that they wanted to focus on ensuring they could keep a connection rather than prioritize video quality. Competitors, including BlueJeans, Meet, and Vidyo, failed to do that. It matters because Zoom wasn't trying to present you with HD video streaming as the highest priority; they wanted to ensure your meeting could continue when faced with latency on your connection.
Zoom also revolutionized the way that conference rooms are built and equipped. In the past, I've deployed Cisco and Lifesize video conferencing equipment. The upfront investment and continued maintenance were sizable compared to the off-the-shelf equipment we could purchase to set up a Zoom Room. Zoom helped to create a new market for hardware manufacturers. The availability of high-tech cameras, digital whiteboards, touchpads, and easy-to-deploy audio equipment has been exciting to witness and valuable to customers who need to provide the best experience in conference rooms.
Zoom also revolutionized the way that conference rooms are built and equipped. In the past, I've deployed Cisco and Lifesize video conferencing equipment. The upfront investment and continued maintenance were sizable compared to the off-the-shelf equipment we could purchase to set up a Zoom Room. Zoom helped to create a new market for hardware manufacturers. The availability of high-tech cameras, digital whiteboards, touchpads, and easy-to-deploy audio equipment has been exciting to witness and valuable to customers who need to provide the best experience in conference rooms.
What do you dislike about the product?
They can continue to improve their ability to cancel out background noise. I use a 3rd party tool, Krisp, to do that for me, as it is far superior to Zoom's capability. Additionally, I think the latest whiteboard release is fantastic; however, there are better alternatives like Miro, which can be deployed as a Zoom app and provide richer capabilities. If they continue improving that feature, we'd be less inclined to use alternatives.
What problems is the product solving and how is that benefiting you?
We're a fully distributed company, and Zoom brings us together for 1:1's, company meetings, team meetings, and social interactions. Furthermore, their tech works consistently and is easy to use. From an IT perspective, that's a win for us as we provide a valuable and reliable service to our employees.
Zoom has served us well for communications during the pandemic, and continues to do so
What do you like best about the product?
Relative ease of use, for inexperienced users. It is particularly helpful to see faces and be able to share a screen.
What do you dislike about the product?
When I am not active in a scheduled meeting, users complain about not being able to mute those that simply don't get it. Yes, there are ways around that.
What problems is the product solving and how is that benefiting you?
Zoom addresses the issues of geography and difficulty with travel. Sometimes it is just local travel, and sometimes international.
Zooming into the future
What do you like best about the product?
Zoom is great for complex, facilitated meetings of hundreds, and it's great for a two-person conversation as well. I like that it allows the manager of the event to allow folks in to speak, or to simply observe the proceedings. I also appreciate how one can record the meeting, and it provides the recording to you for immediate saving and for sharing as one wishes.
What do you dislike about the product?
Hardly any downside to zoom - sometimes the meeting notifications are so full of various numbers and content that it is sometimes confusing.
What problems is the product solving and how is that benefiting you?
Zoom helps solve Climate Change! No need to burn fossil fuels or any other energy source traveling to meetings - and one can still observe the body language of others - so critical for fuller understanding than just the spoken word.
Great for Groups
What do you like best about the product?
I like that I can have many participants and I have never had zoom crash
What do you dislike about the product?
The cost for the basic plan could be less. One hour min for the free version
What problems is the product solving and how is that benefiting you?
Zoom helped me stay employed during the pandemic and changed my business after by having accessibility for clients
Online Teaching with Zoom
What do you like best about the product?
My favourite thing about Zoom is how accessible it has made my English and Irish classes to people in both Ireland and Canada. I enjoy the easy to use interface on my side and the students' side.
What do you dislike about the product?
The only thing that I dislike about Zoom is the whiteboard feature. It would be a little bit better in terms of how it can be used during an online lesson. I also would like if there was an option to save the chat box conversations into a file asI share a lot of new vocabulary with my students through the chat box.
What problems is the product solving and how is that benefiting you?
Zoom is helping me to provide a language learning service to people all over the world essentially no matter where I am or what time it is. This is something that has changed teaching for me for the better.
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