Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Effective online meeting software
What do you like best about the product?
When COVID hit and shelter-in-place became the norm, holding various meetings in-person came to a halt. This impacted churches significantly in their ability to minister to their congregations. Various groups which met regularly were now unable to meet. While as a non-profit using Google we also had the ability to use Google Meets, Zoom had features that were not initially available on Google Meets or their implementation was not as effective. One of the most useful features for some of our groups was the breakout sessions. Google did not have an implementation and even though third party developers offers some solutions the ones available at the time weren't as easy to use as Zoom's internally developed solution. Also the ability to record a meeting regardless of the type of zoom account you have is very useful. The fact that some of our volunteers already had experience using Zoom at work helped reduce the amount of training needed to be provided.
What do you dislike about the product?
Zoom (to be really useful for presenters) required the installation of the zoom app on your laptop (windows or mac). Google Meets was totally browser based so it had no such requirement of presenters. Also newer features at the time (like choosing a virtual background) were limited to a computer with more current processor. I was unable to use this feature because my processor happen to be one year older than supported which wasn't an issue with Google Meets. When you initially click on a link to join a meeting, Zoom doesn't make it easy to simply use a browser to attend. It's pop-up window is set up such that it 'encourages' or presents launching the zoom app as the primary approach. It should make it easier for those who simply watch a meeting to do so using a web browser.
What problems is the product solving and how is that benefiting you?
While we have returned to meeting in-person for many meetings, there are still a few groups that prefer to meet remotely or use a hybrid meeting (some attending in-person while others remotely.) Zoom has held provide this access when some participants prefer to be remote or for a particular meeting are unable to attend in-person. We hold a quarterly business meeting to which all our members can attend but some due to date and time are unable to attend in-person. Zoom provides the means for those who can't attend in-person to attend remotely. The ability to record both video and audio to make them accessible afterwards is very useful.
The Perfect Solution at the Perfect Time
What do you like best about the product?
Zoom is a user friendly, multi-platform, video AND audio solution for business or personal life. As a professional that relies on face-to-face interaction Zoom capabilities saved my business during COVID restrictions.
What do you dislike about the product?
Zoom is constantly improving. The only thing I dislike is the fact that corporate believes we can Zoom our life away. Since Zoom meetings are efficient they can be shorter. File sharing would be helpful.
What problems is the product solving and how is that benefiting you?
Zoom is my primary clirnt-facing solution now. The whiteboard feature has been immensely useful. I would like to see Zoom integrated notes instead of dealing with add-ons.
The best platform I've experienced
What do you like best about the product?
I resisted virtual conferencing for over a year and then discovered how well it works. So convenient, customizable and effective. Took me a while to learn how to use it and adjust all the many settings. Now I wouldn't be without it!
What do you dislike about the product?
The settings are a bit confusing for me. I don't fully understand all the amazing range of settings available to me. I'd like simpler settings that are explained better.
What problems is the product solving and how is that benefiting you?
I used to have to drive up to an hour to meet with clients. It was difficult and stressful arranging a quiet place. I found myself being more productive and less exhausted from rush hour traffic.
Zoom makes virtual everything easier!
What do you like best about the product?
Well adopted across various age groups. You can either download the app or log in to a meeting through a browser. The guides and videos are comprehensive.
What do you dislike about the product?
Updates to the software can create technical glitches. I wish the software update guidelines were more user-friendly for first-time users and novices of Zoom.
What problems is the product solving and how is that benefiting you?
I can chat with people all over the world. We run workshops for patient education, and also virtual health coaching groups. Our movement sessions are still fun as participants can dance live on camera. It's helped us keep the connections alive for my businesses.
Using Zoom for Professional Meetings with my Tutors
What do you like best about the product?
I don't use Zoom very much for personal meetings, but I use it once a week for professional meetings to meet with my tutors. I meet with my tutors once a week on Zoom. I had tutors who live far away so it was a wonderful experience being able to work with them virtually.
What do you dislike about the product?
I don't like to meet people on Zoom very much especially with tutors because I don't feel the same social interaction with them as I was meeting them physically in person.
What problems is the product solving and how is that benefiting you?
I meet with my tutors once a week virtually for an educational non-profit organization called Sound Learning which has helped me to improve the academic skills I need for when I go to the university. It also saves me a lot of time to commute to meet with my tutors physically in person.
Amazing for my entrepreneurship and yoga businesses!
What do you like best about the product?
I love that I can connect with so many people globally especially during the pandemic and national emergency. It is by the most affordable, effective way to meet all over the world! I have scaled my business and created new businesses since I began using Zoom years ago!
What do you dislike about the product?
Nothing. Everything is perfect. I get to connect and it's easy for my co workers and clients. It's as if we are all together in the same room even being cross country!
What problems is the product solving and how is that benefiting you?
Zoom has made it possible for me to combine all of my ventures into one and make 3 times profit. It is an amazing time saving tool. It is a must have for anyone! I love that I can teach and screen share.
Reliable and Versatile Conferencing Tool
What do you like best about the product?
Easy to set up video conference calls, ability to breakout into separate subgroups, poll the attendees, share computer screens and audio.
What do you dislike about the product?
Polls can't be added on the fly, they have to be preset before the call.
What problems is the product solving and how is that benefiting you?
We have a geographically distributed board for a nonprofit organization and need regular meetings.
Zoom Makes for Better Business and Family Communication
What do you like best about the product?
I like the way zoom makes it easy to be in touch with colleagues from miles away, to get work done easily and economically
What do you dislike about the product?
I can think of little that I dislike that relates directly to zoom. Slow internet speed can be frustrating.
What problems is the product solving and how is that benefiting you?
Using zoom makes it possible for those who no longer drive at night to share their wisdom and insights and enrich group work
Zoom has always been dependable for meetings.
What do you like best about the product?
The link has always been clear. Audio and Video both work very well. I also appreciate the scheduling function and templates that speed up the preparation time.
What do you dislike about the product?
No real complaints at this time. If anything, would be nice to eliminate the large number of telephone access numbers in the invitation when I copy. All my calls are by video and audio from laptops or desktops.
What problems is the product solving and how is that benefiting you?
It is difficult to get all required participants to be present in one place. Zoom allows the flexibility to meet from various locations.
Zoom is the easiest platform for newbies
What do you like best about the product?
Zoom was an easy way for new to library users to attend virtual meet ups and schedule staff meetings with various members. Zoom's integration with other platforms such as Facebook and Youtube made it the ideal software for livestreaming.
What do you dislike about the product?
The various versions of Zoom are just different enough to throw off new users or those unfamiliar with video conferencing. There is not enough educational material or how-to guides/videos for new users.
What problems is the product solving and how is that benefiting you?
Zoom is solving problems of location - people who cannot be in the same place at the same time can still meet up virtually. Zoom also crosses the device divide so that people with different devices can still communicate effectively in a virtual setting.
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