Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Essential Tool for Meetings
What do you like best about the product?
Zoom is a convenient platform that most of my clients can use with ease. I love the accessibility and versatility this platform provides.
What do you dislike about the product?
Sometimes the security measures that are in place, limit users' ability to interact or navigate platform.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of meeting flexibility. Everyone can meet without having to be in the same place.
Zoom is my go-to for online meetings and workshops
What do you like best about the product?
Zoom is the most dependable method I have used for client meetings as well as online classes. I like that it is easy to use and there are tools for recurring meetings, polls, and screen sharing.
What do you dislike about the product?
Nothing. Zoom has been very dependable and helpful for me.
What problems is the product solving and how is that benefiting you?
Zoom was there when sessions went virtual with COVID and it continues to be my favorite platform for online meetings and workshops. I appreciate that it keeps being improved and updated.
Love Zoom for my business!
What do you like best about the product?
Zoom is easy to use, self-explanatory, and readily available. I use it several times a week. Without it I would not have been able to pivot so quickly during the pandemic. Now it has become an integral part of my online offerings.
What do you dislike about the product?
Some of my students have difficulty connecting, but I think it may be a user error. I do not like how the Zoom backgrounds look and are not tight to my silhouette, so I stopped using them.
What problems is the product solving and how is that benefiting you?
It solved every problem I had connecting with people when physical proximity was impossible. But more than that, it has opened up my business from local to GLOBAL!
Zoom Review
What do you like best about the product?
Zoom has all the features you might need in today's current world of remote meetings and conferences.
What do you dislike about the product?
Zoom now outsources all its tech support and customer service to third parties which are not affiliated with Zoom. Every customer service experience I had with Zoom, whether it was by chat, by phone or by email was really bad. Not just bad customer service that can be occasionally received anywhere, but comically bad service that shows that the company not only does not want to help you, but that they put processes in place to ensure that you do not receive help that would cost the company money. That aside, Zoom is currently more expensive for the services offered than other comparable services.
What problems is the product solving and how is that benefiting you?
I use Zoom to host and record workshops and conferences, in addition to hosting regular meetings.
ZOOM - Best medium to conduct meetings from multiple locations
What do you like best about the product?
Ease of use; robust features; the ability to share your screen of host and participants.
What do you dislike about the product?
There is no good way to close the rooms and have everyone enter the main room without having to wait until the room times out. You should be able to close the rooms and put everyone in the main room with a single command and no delay.
What problems is the product solving and how is that benefiting you?
Actually conducting mediations in person throughout the state.
Zoom user for NJ
What do you like best about the product?
I enjoy using it for various meeting and webinar training
What do you dislike about the product?
I feel that zoom has made significant improvement. There is nothing that I don't dislike
What problems is the product solving and how is that benefiting you?
Zoom has ensured that their is privacy that does not allow people to just join your meeting that is not supposed to be there
Consistency
What do you like best about the product?
It is intuitive and consistent. I have never had connection issues outside of attendees own service issues. The value of consistency is rarely as acknowledged as it should be.
What do you dislike about the product?
There are still a few features I would like added, but they had regularly updated so I expect that to progress positively.
What problems is the product solving and how is that benefiting you?
I am able to meet with many of the people I work with and need to sometimes just quickly connect with by having office hours in the personal meeting room.
Meetings in a new way
What do you like best about the product?
Zoom has come a long way since when I originally used the service. I like that you can split out in meetings and come back in a group. Security has gotten much better and it is so user-friendly on any device or computer. I like the availability to screen share, raise a hand and interact in a variety of ways.
What do you dislike about the product?
For how I use Zoom, I am happy with how it is. Not sure there's anything I dislike about it.
What problems is the product solving and how is that benefiting you?
The security and privacy with login options I like and they have really tried to accommodate the meeting spaces with advancement.
Zoom meets our needs, but could be more intuitive
What do you like best about the product?
There's a reason Zoom is the most recognizable brand in video conferencing, and that's because it is a well-built platform that offers a lot of personalization options to make it work for you. We use it for 99% of all meetings at our company and it has become second nature for us. I appreciate features like the Closed Captioning options, Share Screen/Present, and the ability to play sound via the presenter's computer. It provides fairly high-quality recordings as well.
What do you dislike about the product?
Many features and options still aren't super intuitive to use. I constantly have to look up how to do things like share computer audio, change my background, do breakout rooms, etc. Navigating on the website within the account is not fluid. There are so many options it's a bit overwhelming. Creating breakout rooms is still a big challenge for me – it seems like every time I try to set them up in advance it doesn't work. Same with polls. I also don't love the recording time limits for accounts, which seem pretty low, especially since most people want things to be recorded now.
Also (not sure how to solve this) but the Chat feature is distracting. I wish there were a way to hide it completely if you don't want to see it or want to check it after you're done presenting.
Also (not sure how to solve this) but the Chat feature is distracting. I wish there were a way to hide it completely if you don't want to see it or want to check it after you're done presenting.
What problems is the product solving and how is that benefiting you?
It's kept us connected even when our company moved fully remote, so it's invaluable for that. We had been using Google but I now find Zoom a better platform, despite its quirks.
Zoom is the best way for my remote company and I to collaborate and meet!
What do you like best about the product?
Zoom allows for our communications to be taken out of our inboxes and Slack, and face to face. It's a great way to meet quickly for 10 minutes, or do longer quarter planning meetings too.
What do you dislike about the product?
We sometimes run into connectivity issues, or issues with people who don't have Zoom accounts. It would work better for us if the platform was faster and with less tech issues!
What problems is the product solving and how is that benefiting you?
It helps us solve all of our communication problems! Our team works more efficiently because we can collectively meet and answer everyone's questions face to face!
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