Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom For The Save!
What do you like best about the product?
Zoom is a fun platform that keeps us connected, able to see each other and have fun. The virtual backgrounds and other AR features are engaging and keep people coming back for more.
What do you dislike about the product?
It can be difficult to engage in substantive conversation using a digital platform such as Zoom. The depth of conversation is not there and hybrid meetings lean too much toward those physically present, which can isolate or alienate those on Zoom.
What problems is the product solving and how is that benefiting you?
Zoom enabled our organization to keep functioning during the pandemic. As a volunteer emergency medical service, our members already had enough exposure to COVID. Gathering everyone together for a meeting had the capability of wiping us out in one fell swoop. We were able to stay connected, stay safe, and engaged while fulfilling our fiduciary responsibilities. Likewise, members who may not otherwise be able to attend our meetings due to travel, work, or family situations were able to stay connected and engaged.
Easy to use for all skill levels
What do you like best about the product?
The thing that's most helpful about using Zoom is that it's widely used across countries and among all age ranges and computer literacy levels. It's a pretty straightforward platform that is easy to use for children, millennials, Xers and even Baby Boomers.
What do you dislike about the product?
On Rare occasions, Zoom has had some connectivity issues, but I find this happens with much less frequency than other video conferencing providers. I don't really know what needs improvement, as my only complaint about Zoom has happened just once with an international interview with a rare disease dad in Sweden.
What problems is the product solving and how is that benefiting you?
Zoom allows our nonprofit to connect with rare disease patients, stakeholders and medical providers across the globe, at a relatively low cost and with results that are professional and easy to use almost 99% of the time.
Impeccable platform to use with groups
What do you like best about the product?
I like the fact that there is screen share and several tools to make the expeice easy and more engaging to use. The video and audio quality and chat is great. I usually use google meets but my go to choice is zoom since its so easy to generate meetings.
What do you dislike about the product?
The limitation on the time you are allowed to spend on a conference call. To be honest I cant think of anything that could be solved. There are no improvemnts that I could thinks of at this moment.
What problems is the product solving and how is that benefiting you?
Zoom is a very flexible product that can be used remotely during any situation. I am more productive now that its so easy to create virtual meetings. Its now easier to come together to work on an assignment.
It's a must in today's remote professional and personal world!
What do you like best about the product?
Ease of use in scheduling meetings and executing when the meeting is ready to go live. With the market penetration that Zoom has in the marketplace, it is convenient for meetings since so many people have adopted it and know it.
What do you dislike about the product?
One annoying aspect of zoom is when you have to join a meeting from your telephone and you have to write down or jot down the meeting code and passcode. Making it easier to join from the phone would be a big UX win.
What problems is the product solving and how is that benefiting you?
Solving the problem of operating as a business in a remote work world. Without Zoom we couldn't function as a business. I've met all my colleagues first in Zoom and then in person.
Couldn't be happier with Zoom
What do you like best about the product?
I love how lightweight it is compared to other video conferencing tools. We started using zoom during the 2020 lockdown and couldn't be happier, it was easy for our staff to pick it up and use it at such a crucial time.
What do you dislike about the product?
There hasn't been anything noteworthy of a feature we haven't liked.
What problems is the product solving and how is that benefiting you?
The obvious one was the lack of face-to-face communication during the lockdown periods we've had in New Zealand. It was then proved to the business that virtual meetings were just effective and has helped cut down on travel costs and made things happen quicker
Consistent, stable and secure
What do you like best about the product?
The most helpful element of using Zoom is consistency. I always know that the network is functioning well, and that it will provide an easily accessible meeting space for all members of my team.
What do you dislike about the product?
Zoom can become a chore; however, this is the easiest and most streamlined of all virtual meeting platforms.
What problems is the product solving and how is that benefiting you?
Zoom has allowed meetings that used to require two or three days of travel to be done from the comfort of my office (or home). I do NOT miss traveling for monthly meetings.
Zoom is easy and functional!
What do you like best about the product?
Zoom is extremely user-friendly and I like the simple aesthetic of the design.
What do you dislike about the product?
There is nothing that I dislike about zoom.
What problems is the product solving and how is that benefiting you?
I am a Membership and Marketing Director at a golf club. We use Zoom to conduct many meetings with people outside of the state. Also, Everyone is at a different comfort level with COVID so It keeps everyone safe by having an option to use Zoom.
Zoom is alright but has some issues
What do you like best about the product?
I like that it is easy to use and that many people are familiar with the program.
What do you dislike about the product?
It is hard to get in touch with a representative when you have an issue and poor customer service. I had an issue where Zoom deleted one of my links to a meeting. I lost a lot of money that evening because no one was able to log on to my class and it took a while to figure out what happened. I wasn't able to get my issue resolved promptly and no compensation was offered by zoom for the inconvenience they caused me. I would upgrade my subscription because I like the features on the other packages but because of the negative experience, I had before I will not be spending more money with Zoom than I have to. If it wasn't for the fact my clients are most familiar with Zoom,I would switch platforms.
What problems is the product solving and how is that benefiting you?
Keeping families safe and providing an opportunity to connect with meeting in person is not an option.
Great Video Conferencing and Collaboration Tool
What do you like best about the product?
Zoom calls are easy to set up. The team is able to collaborate remotely, via the web and conference line. We are able to share our ideas via screen share. Video quality is on-point 99% of the time.
What do you dislike about the product?
Sometimes the connection for video calling is not great, the backup conference line comes in handy to go around this feature. I am also not 100% certain about all the security features.
What problems is the product solving and how is that benefiting you?
Zoom is solving our collaboration efforts with our remote workforce. It allows us to be more productive as a team. Our team has a daily touchpoint call to get everyone on the same page.
Zoom for Business
What do you like best about the product?
The best features of zoom are the waiting room options, screen share option, and recording and chat transcript. These make it very easy for work-related meetings and documentation of what transpired during meetings.
What do you dislike about the product?
the whiteboard feature is not necessary or useful for what we need
What problems is the product solving and how is that benefiting you?
Zoom helps connect us with those unable to join us in person due to distance, other commitments, and/or illness and isolation protocols
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