Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zoom whizzes past competitors
What do you like best about the product?
Zoom is so easy for anyone to use with or without the app which is huge for our team and customers. Other services like webex, Google, and Teams are more difficult to use.
What do you dislike about the product?
My biggest criticism is that the controls of the views when switching between presenters and screens can get a little confusing. However, that is by no means a deal breaker.
What problems is the product solving and how is that benefiting you?
We were struggling to connect with our clients face to face when the pandemic started and tried RingCentral and Teams before switching to Zoom. Now, we rely on it constantly to interact with each other and our clients as a fully remote business.
Easy to use, even for a tech noob
What do you like best about the product?
I love that people who do not have Zoom can still use the app by clicking on the Zoom link. Even my tech-challenged aunt can use it!
What do you dislike about the product?
Needs a pretty stable internet connection to use all functionalities.
I also don't like how smart it is with sound, only allowing one screen to give audio at a time.
I also don't like how smart it is with sound, only allowing one screen to give audio at a time.
What problems is the product solving and how is that benefiting you?
Access!
Love that people all over the world are so much more accessible now. Traveling and working remotely has become so much more normalized through Zoom.
Love that people all over the world are so much more accessible now. Traveling and working remotely has become so much more normalized through Zoom.
Zoom is pivotal for my business!
What do you like best about the product?
The ability to meet and connect with clients (and friends and family) and run my business from anywhere. I also love how well it integrates with every other tool I use in my business.
What do you dislike about the product?
That disabling attendees' ability to download the chat, also disables the ability to copy and paste anything from the chat. It would be great to have those not lumped together or have the ability to change that on a meeting-by-meeting basis. Anything else I really wish was a part of the app is usually covered and taken care of by the Zoom App Marketplace.
What problems is the product solving and how is that benefiting you?
Zoom has allowed me to run my business remotely (long before the pandemic) and serve my clients in a whole new way. Being able to connect easily with anyone around the world, but also the ability to do remote control and support my clients when they get stuck is huge! Breakout rooms and running events is also amazing.
A true blessing during COVID
What do you like best about the product?
We have been able to set up a church group with members literally from all over the world -- Australia, the UK, Saskatchewan, among others. During COVID this has been a spiritual lifeline, which continues even now.
What do you dislike about the product?
We have not been able to coordinate music and singing in real-time, so any music has to be pre-recorded. We have also experienced audio issues in recording to the cloud.
What problems is the product solving and how is that benefiting you?
I'm not aware of issues affecting me and my use of Zoom. The ease of use has been a definite advantage. I have also worked for an organization that holds regular webinars, and the various features Zoom offers, such as screen-sharing and polls, have been an excellent resource.
Zoom is an amazing vehicle to see friends, family and conduct business
What do you like best about the product?
Zoom is user friends for all ages. Love ya ng filters to blend wrinkles, being able to edit titles, screen share and adjust lighting.
Better than Facebook messanger, as zoom allows us o screen share and gallery view to we can see host and presentation at the same time
Better than Facebook messanger, as zoom allows us o screen share and gallery view to we can see host and presentation at the same time
What do you dislike about the product?
Passwords.
Sometimes using zoom on different devices doesn't allow you to switch.
Sometimes if a meeting is already in progress it won't allow you to join - the message says "host has an other meeting in progress"
Sometimes using zoom on different devices doesn't allow you to switch.
Sometimes if a meeting is already in progress it won't allow you to join - the message says "host has an other meeting in progress"
What problems is the product solving and how is that benefiting you?
Since COVID, our business expanded 160% with ability to serve clients across North America from the comfort of our own homes. With the added option of wearing pants lol
Great for webinars, but poorly developed for hosting multiple events at one time
What do you like best about the product?
It's easy to use. There are frequent updates, and it works across almost all platforms. Almost everyone has used it, so it requires little support to get people into events.
What do you dislike about the product?
The account management is done poorly. One account can only host one event at a time, so to host up to 5 events, as we do, there must be 5 separate email addresses and all of those accounts controlled under a master account. It doesn't make much sense and we have to inform our support staff each day of which account to log in to, because no one of the other accounts can launch an event for the other accounts, even if they have admin privileges. I imagine that this would be a nightmare for a larger enterprise.
Now, they've imposed 2 factor authentication on new logins, which creates huge headaches because of the multi-account issue. My support people and the admin frequently can't get in to the zoom account because the 2 factor code is sent to me. There's no way to turn it off, so I must be available from very early morning until late evening in case someone can't get in. It's possible to add a person as a second host, but that is clunky, and my administrator often can't get in because she's in the Philippines.
All in all, for micro business, zoom is great. If you are doing the same things every day, like schools, it's probably also workable. Doing variably scheduled seminars? Try something else or pay $$ to have someone developed a better add on.
Now, they've imposed 2 factor authentication on new logins, which creates huge headaches because of the multi-account issue. My support people and the admin frequently can't get in to the zoom account because the 2 factor code is sent to me. There's no way to turn it off, so I must be available from very early morning until late evening in case someone can't get in. It's possible to add a person as a second host, but that is clunky, and my administrator often can't get in because she's in the Philippines.
All in all, for micro business, zoom is great. If you are doing the same things every day, like schools, it's probably also workable. Doing variably scheduled seminars? Try something else or pay $$ to have someone developed a better add on.
What problems is the product solving and how is that benefiting you?
We needed to put thousands of students, from around the country and even the world, online. Zoom has been very stable for webinars.
Great tool for media and podcast users. Zoom saved us during the Covid Pandemic.
What do you like best about the product?
What was most helpful was being able to record both Audio and Video and us both for our various platforms.
What do you dislike about the product?
Not being able to upgrade and pay monthly for certain aspects of Zoom as we did for the Professional.
What problems is the product solving and how is that benefiting you?
Zoom helped us to pivot toward growing our Small Media Company, Zoom helped us to grow from a local media to a global brand.
Fast, Efficient and Easy to use for employees and clients
What do you like best about the product?
Convenience and a platform that allows us to review drafts through screen share or record discussions which allow client to view again as needed at end of the meeting. Wonderful teaching tool as well for our case coaching.
What do you dislike about the product?
Sometimes there's connection issues which delay the start of a meeting. We have figured out that logging out and logging in by those joining will usually resolve the issue. Host has to be logged in first. Otherwise guests are stuck in limbo.
What problems is the product solving and how is that benefiting you?
Allowing one attorney to meet a client who cannot travel to meetings. Allowing clients the option to go over draft documents through screen share and making real time edits to drafts.
Best video conferencing tool ❤️
What do you like best about the product?
Audio feature , video feature , feature to remove someone from meeting and the graphics are best secondly the smoothness of the app is ultimate thing aa compared to other platforms
What do you dislike about the product?
Sometime it is unable to connect even after having good internet connection so this is the most disappointing and most irritating thing which i personally dislike.
What problems is the product solving and how is that benefiting you?
Zoom is solving the most famous problem by interacting virtually so that we can connect with the clients and have their query solved for those who are so far away by presenting them all the data
Classes
What do you like best about the product?
Zoom is quite easy to set up for use. The ability to schedule meetings ahead of time is extremely helpful. Customers also report ease of use on their end. Sometimes their connectivity is an issue.
What do you dislike about the product?
Using Zoom to teach classes and recording them for future reference at the level of Zoom we have contracted for is limited. I found out the hard way after 6 hours of recording only to find out only a portion of the class was actually recorded. New users often have navigation issues. It is sometimes difficult to assess these problems as there are various devices used in any given session.
What problems is the product solving and how is that benefiting you?
I believe Zoom is continuously assessing ways to better serve customers. I don't have any specifics, however, they do distribute and notify us when there are updates. Whenever we encounter an issue during a broadcast, they do respond with advice.
showing 7,951 - 7,960