Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Effective for Large Conferences, Needs Improved Stability
What do you like best about the product?
I like using Zoom Workplace for its effective communication capabilities, especially when it comes to holding large meetings and conferences. I really appreciate the room options for large audiences, which make it easy to manage big events. The feature that allows us to divide attendees into groups and separate rooms is very easy and effective, and I find it particularly useful for large conferences. I also enjoy the screen sharing feature with the ability to highlight using a pen, as it makes it very easy to circle any area and point out important details.
What do you dislike about the product?
Sometimes it gets hang and crash, which feels irritating. It happens during call or at the time of joining. I think performance and load testing needs to be done properly. When usage is high, it causes issue. The initial setup is quite lengthy.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace makes communication easy and supports large audiences. It allows us to create breakout rooms for effective group discussions and highlights areas during screen sharing effortlessly.
Versatile Zoom for Client Meetings, Office Hours, and Webinars
What do you like best about the product?
Zoom is a very versatile tool that helps my team attend client meeting, internal meeting, office hours and webinars
What do you dislike about the product?
Sharing policy could be better. The UI to share the recording as well as replay needs improvement
What problems is the product solving and how is that benefiting you?
Zoom has been the most reliable and stable video conferencing tool I’ve used, especially when you’re juggling customer calls across different regions, networks, and time zones. The audio/video quality holds up well, screensharing is smooth.
It also makes customer engagement easier - quick scheduling, simple joining links, and features like chat, recording, and screen control help us run more structured and productive calls.
The AI summary feature is a huge win. It captures the key discussion points, decisions, action items, and next steps so we don’t lose context once the call ends. That makes follow-ups faster and cleaner, and it’s especially useful for sharing learnings with people who couldn’t attend - internal partners, leadership, or team members in different shifts.
It also makes customer engagement easier - quick scheduling, simple joining links, and features like chat, recording, and screen control help us run more structured and productive calls.
The AI summary feature is a huge win. It captures the key discussion points, decisions, action items, and next steps so we don’t lose context once the call ends. That makes follow-ups faster and cleaner, and it’s especially useful for sharing learnings with people who couldn’t attend - internal partners, leadership, or team members in different shifts.
Effortlessly Conduct Meetings with Zoom Workplace
What do you like best about the product?
I like how easy Zoom Workplace is to use. The enterprise version can host more than 100 people, which is great. It's also easy to join meetings and offers useful features like breakout rooms. I feel secure conducting calls, and I find the ability to transcript meetings for deep analysis later really valuable. Setting it up was quite easy with no learning curve required.
What do you dislike about the product?
Integration with email tools is not so intuitive, so calendar invitation integration can be better.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides a secure environment for calls, helps with polls, and transcripts meetings for in-depth analysis. However, email tool integration could improve, especially with calendar invitations.
Efficient Collaboration Hub with a Few Learning Curves
What do you like best about the product?
I use Zoom Workplace as my go-to collaboration hub for all team communication and project coordination. It solves the problem of scattered communication and disconnected collaboration tools. Meetings are easier to schedule and join, conversations stay in context, and shared resources are accessible in one place, which improves productivity and saves time. The setup process for Zoom Workplace was easy and straightforward.
What do you dislike about the product?
Some features in Zoom Workplace could be more intuitive, especially for new users. While the platform is powerful, certain tools feel buried in menus and take time to learn. The platform can occasionally slow down during large meetings.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for team communication and project coordination. It solves scattered communication and disconnected tools problems. It makes meetings easier to schedule and join, keeps conversations in context, and allows shared resources to be accessible in one place, improving productivity and saving time.
Seamlessly Organizes Meetings and Calls
What do you like best about the product?
I love how Zoom Workplace keeps chats and calls all in one place, which really helps with organization and saves time. The built-in calendar is great for scheduling calls or meetings, allowing me to view and manage everything without needing a separate tool. I also appreciate the integration connections with other productivity apps like Microsoft Teams, Outlook, and Google Sheets. The initial setup was smooth and quick, requiring minimal guidance and making for a hassle-free experience throughout.
What do you dislike about the product?
Some menus are confusing for new users and the app can be a little lagging on older devices.
What problems is the product solving and how is that benefiting you?
Zoom Workplace organizes chats and calls, saving time. Its calendar manages meetings centrally without extra tools, and app integrations enhance productivity. We switched to streamline communication.
Effortless Meetings, Reliable Connection
What do you like best about the product?
I like how easy and reliable Zoom Workplace is for meetings and team communication. The video and audio quality are usually very clear, and joining a meeting takes just a click. It helps me join meetings quickly without confusion and keeps calls stable so work doesn’t get interrupted. Clear video and audio make conversations smooth and easy to understand. The initial setup of Zoom Workplace was very easy, with minimal configuration needed to get started, making it accessible right away. I often use it alongside email and calendar apps for quick scheduling and with document sharing tools to enhance collaboration, which makes planning much easier.
What do you dislike about the product?
Sometimes meetings can lag when the internet is weak, and reconnecting takes time. The app can also feel a bit heavy on mobile devices. Too many notifications can be distracting. A lighter app and smarter notification control would make it better.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace solves staying connected with my team remotely, reducing communication gaps with reliable and clear video calls, chat, and screen sharing, saving time.
Simple, Dependable Meetings with Clear Audio/Video and All-in-One Scheduling
What do you like best about the product?
What I like most is how simple and dependable it is. Meetings start on time, the audio and video quality are clear, and I don’t have to worry about tech issues. I also like that chat, meetings, and scheduling are all in one place, which saves a lot of time. Even people who aren’t very tech-savvy can use it without much trouble.
What do you dislike about the product?
There are a lot of features, which is great, but it can feel a little confusing at first. Some tools are hidden in menus, so it takes time to find everything. Also, some of the more useful features are only available on paid plans, which can be frustrating if you’re on a budget.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of poor communication, especially for remote or hybrid teams. It brings everyone together in one space, so meetings, messages, and collaboration don’t feel scattered. For me, it means fewer misunderstandings, quicker discussions, and staying connected with my team even when we’re not in the same office.
Overall experience is great but still I wish they get added more than 40 minutes in free version.
What do you like best about the product?
So I'm working at a company where I'm ordered a work from home. means my day is basically one long meeting after another, and Zoom is what keeps things running without any drama and with ease. The best part for me is definitely the stability and smooth interface I must say. In Delhi, especially rainy days, sometimes the internet fluctuates or the weather gets crazy, but Zoom somehow manages to keep the call going even on a shaky connection that's a reliable part over other platforms I guess. So I'm glad to use this correctly.
What do you dislike about the product?
It's truly great but not the best obviously. As for long meetings, the phone or laptops get heats up and also the worst past? The 40 minutes time limit (obviously free version) but this is not a great thing. We have important sessions and topics to cover in official meetings but calls get cut suddenly.
What problems is the product solving and how is that benefiting you?
I guess the biggest problem solving is that it solved Chaos of communication. It honestly just saves me time and mental peace. I can finish my meetings faster, explain my points clearly and properly.
Seamless Communication, High-Quality Video
What do you like best about the product?
I like the ease of use that Zoom Workplace offers, making it simple to get things done. The high-quality video is another great feature, ensuring our meetings are clear and professional. The good connectivity and integration features make everything run smoothly, especially since we use it with CRM and cloud storage. The seamless communication features enhance our virtual meetings, which is essential for effective team interaction. Additionally, the initial setup was quite easy, and that's always a plus.
What do you dislike about the product?
I think Zoom Workplace could improve the interface and add more good features. I'd like the addition of customized features and more stable connections.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides good communication and virtual meeting solutions with ease of use, high-quality video, good connectivity, and seamless communication features.
An All-in-One Platform That Makes Team Communication Simple
What do you like best about the product?
What I like best about Zoom Workplace is that it brings everything into one place—meetings, chat, calls, and collaboration—so work feels simple and organized. It’s easy to use, reliable even on low internet, and makes connecting with people quick and stress-free. 👍
What do you dislike about the product?
What I dislike about Zoom Workplace is that it can feel a bit heavy and cluttered with too many features for simple use. It also uses a lot of system resources at times, and some useful options are locked behind paid plans, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Problems Zoom Workplace is solving:
Fragmented communication – Instead of switching between separate apps for messaging, video calls, and file sharing, Zoom Workplace puts them together in one platform.
Unclear collaboration – Teams often lose track of discussions and files. Zoom Workplace keeps messages, meetings, and documents in threads so things are easier to find.
Remote work challenges – It makes virtual meetings and team chats feel more natural and connected, even when people aren’t in the same place.
Fragmented communication – Instead of switching between separate apps for messaging, video calls, and file sharing, Zoom Workplace puts them together in one platform.
Unclear collaboration – Teams often lose track of discussions and files. Zoom Workplace keeps messages, meetings, and documents in threads so things are easier to find.
Remote work challenges – It makes virtual meetings and team chats feel more natural and connected, even when people aren’t in the same place.
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