Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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Zoom meets our needs, but could be more intuitive
What do you like best about the product?
There's a reason Zoom is the most recognizable brand in video conferencing, and that's because it is a well-built platform that offers a lot of personalization options to make it work for you. We use it for 99% of all meetings at our company and it has become second nature for us. I appreciate features like the Closed Captioning options, Share Screen/Present, and the ability to play sound via the presenter's computer. It provides fairly high-quality recordings as well.
What do you dislike about the product?
Many features and options still aren't super intuitive to use. I constantly have to look up how to do things like share computer audio, change my background, do breakout rooms, etc. Navigating on the website within the account is not fluid. There are so many options it's a bit overwhelming. Creating breakout rooms is still a big challenge for me – it seems like every time I try to set them up in advance it doesn't work. Same with polls. I also don't love the recording time limits for accounts, which seem pretty low, especially since most people want things to be recorded now.
Also (not sure how to solve this) but the Chat feature is distracting. I wish there were a way to hide it completely if you don't want to see it or want to check it after you're done presenting.
Also (not sure how to solve this) but the Chat feature is distracting. I wish there were a way to hide it completely if you don't want to see it or want to check it after you're done presenting.
What problems is the product solving and how is that benefiting you?
It's kept us connected even when our company moved fully remote, so it's invaluable for that. We had been using Google but I now find Zoom a better platform, despite its quirks.
Zoom is the best way for my remote company and I to collaborate and meet!
What do you like best about the product?
Zoom allows for our communications to be taken out of our inboxes and Slack, and face to face. It's a great way to meet quickly for 10 minutes, or do longer quarter planning meetings too.
What do you dislike about the product?
We sometimes run into connectivity issues, or issues with people who don't have Zoom accounts. It would work better for us if the platform was faster and with less tech issues!
What problems is the product solving and how is that benefiting you?
It helps us solve all of our communication problems! Our team works more efficiently because we can collectively meet and answer everyone's questions face to face!
great HIPAA compliant telehealth option!
What do you like best about the product?
Zoom is very easy to use, and the video quality is excellent compared to other video conferencing options. I also love the variety of features available, including the whiteboard, waiting room, and virtual backgrounds.
What do you dislike about the product?
Sometimes, people who are less comfortable with technology have a difficult time setting it up without help. Even if you use the link, you still need to download software.
What problems is the product solving and how is that benefiting you?
A lot of people are familiar with the Zoom platform. It allows me to work virtually. I love the whiteboard and annotation features; they really help me interact more, especially when I was teaching classes using Zoom.
It is very convenient and easy to use
What do you like best about the product?
It is very easy to schedule meetings and to copy and share invitation. I like the chat room features and annotate feature the best
What do you dislike about the product?
Sometimes it is hard to see other video screens when there are a lot of people. Also, sometimes the settings are hard to navigate
What problems is the product solving and how is that benefiting you?
I have clients from all over the world. Zoom allows for face to face meetings when I can't meet in person
Consistent and reliable business soultion.
What do you like best about the product?
The ease in scheduling a meeting and sending the invites to partners and clients.
What do you dislike about the product?
There are times connectivity is an issue, however, this is not Zoom's issue, this is an internet provider issue.
What problems is the product solving and how is that benefiting you?
I am able to meet with clients throughout the pandemic. Clients that distance was issue in receiving services are now able to be served. It has made a difference in many families' lives.
Just works - every time
What do you like best about the product?
Most helpful feature is the "Support" button which allows you to provide support to a user in 2 easy clicks.
I use a multitude of meeting applications and always find Zoom is the one that always works for everyone.
My customers are always able to join a meeting and we rarely have any audio/video issues. Compared to
all the other major ones like Webex, gotomeeting, Teams it's so much simpler and easier for everyone to use.
I use a multitude of meeting applications and always find Zoom is the one that always works for everyone.
My customers are always able to join a meeting and we rarely have any audio/video issues. Compared to
all the other major ones like Webex, gotomeeting, Teams it's so much simpler and easier for everyone to use.
What do you dislike about the product?
On a Mac it's annoying to have to go and change the security settings to make it work but that's strictly not unique to Zoom.
Integration with other email clients is not as good as it could be, I have to do a lot of copy/paste for links etc.
No way to paste in a code block in a chat when holding a meeting which makes copy/paste with chat of useful configuration, JSON etc. hard.
Integration with other email clients is not as good as it could be, I have to do a lot of copy/paste for links etc.
No way to paste in a code block in a chat when holding a meeting which makes copy/paste with chat of useful configuration, JSON etc. hard.
What problems is the product solving and how is that benefiting you?
1) Meeting with customers, usually for pre-sales meetings
2) Providing pre-and post tech support
2) Providing pre-and post tech support
Staying Connected via Zoom
What do you like best about the product?
Zoom has been a lifesaver throughout the past two and a half years (the Pandemic). We were able to continue connecting with team members and clients, so that work could continue seamlessly.
What do you dislike about the product?
Occasionally, a new upgrade would make a change that wasn't apparent. Sometimes things may have moved or a new function was introduced but did not have adequate information about how to use it.
What problems is the product solving and how is that benefiting you?
Zoom allows us to cross time zones and connect with people from literally around the world. This expands our reach tremendously! We have yet to maximize our potential, but Zoom is paving the way.
Zoom is constantly a lifesaver
What do you like best about the product?
Using zoom allows me to teach violin virtually AND I really like the options in the audio settings because my violin and my students' violins have good, clear sound.
What do you dislike about the product?
Like anyone else, I don't like the occasional dropped call. Also, sometimes I've experienced the zoom schedule on my phone and computer not linking for whatever reason.
What problems is the product solving and how is that benefiting you?
As I said before, the options in the audio settings allow me to enable original sound for my students and me. With these options the sound of my instrument doesn't cut out.
I can't do my job without Zoom
What do you like best about the product?
Zoom is very user-friendly, it does everything I need it to do. As an online teacher/tutor, there is no tool I recommend more. Parents who are skeptical about online sessions are surprised by how effective Zoom is as an educational tool. I. LOVE. ZOOM.
What do you dislike about the product?
Honestly, Zoom is one of those rare apps that doesn't really have any downsides. It glitches every once in a while as all apps do, but I've noticed a remarkable lack of glitches since I started using Zoom a few years back. It is so intuitive, the only thing I notice is that sometimes I can't annotate on someone else's screen.
What problems is the product solving and how is that benefiting you?
Zoom frequently updates its program to fix glitches and improve things. The whiteboards use keyboard shortcuts and the new whiteboards are phenomenal. The new whiteboards make it easier to drag around drawings and even copy-paste problems, which is terrific.
How Did We Work or Play Without It?
What do you like best about the product?
Very easy to schedule calls and make changes in a regularly scheduled series of calls. I especially like the ease with which you can share screens and highlight speakers.
What do you dislike about the product?
I would like a more automatic way to send calendar invites to participants. Otherwise, no negatives to report
What problems is the product solving and how is that benefiting you?
I have worked via phone conferences for many years but it is much more satifying to be able to interact visually with my colleagues and share and edit materials on the screen
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