What do you like best about the product?

its integration of communication and productivity tools into a single, easy-to-use platform, enhanced by AI capabilities like summaries and quick answers, and its reliable performance

What do you dislike about the product?

dependence on a strong internet connection, limited features on free plans, potential performance issues on older device

What problems is the product solving and how is that benefiting you?

communication with customers. It's definitely helping solve that problem

What do you like best about the product?

Setting it up was quick and easy, and assigning high-level roles is also straightforward.

What do you dislike about the product?

This software uses a lot of computer resources and, if you're on a laptop, it also drains the battery quickly.

What problems is the product solving and how is that benefiting you?

This platform is excellent not only for holding informative meetings but also for delivering training sessions.

What do you like best about the product?

It makes it easy to have conversations with people that aren't in your area. Very helpful for businesses that have locations in other cities/states.

What do you dislike about the product?

Sometimes it can be a little laggy which can hinder getting work done.

What problems is the product solving and how is that benefiting you?

I hope they are working to solve the lagging issues that sometimes come with video calls.

What do you like best about the product?

I use Zoom Workplace almost every day for research meetings, clinical project discussions, and vendor calls. The best part is how reliable it is even with large groups. Screen sharing, breakout rooms, and the recording feature make collaboration very easy. I also like that scheduling through the desktop app and Outlook is quick and consistent. Overall, it fits well into my workflow and is very straightforward to use.

What do you dislike about the product?

The only downside I notice is that Zoom can be heavy on CPU usage during long meetings, especially when multiple people are sharing video. Occasionally the audio cuts out briefly if my network fluctuates. I also feel that switching between accounts (work vs personal) could be smoother. These are not deal-breakers, but they do interrupt the experience at times.

What problems is the product solving and how is that benefiting you?

Zoom Workplace makes it much easier for me to coordinate with collaborators, vendors, and research teams who are spread across different locations. Instead of trying to arrange in-person meetings or long email threads, I can quickly schedule virtual discussions and share screens to review designs, data, or documents. It also helps with cross-institutional work, since I often need to meet with clinicians, engineers, and industry partners. The platform saves me a significant amount of time, keeps projects moving faster, and allows me to stay connected even when traveling or working from the lab.

What do you like best about the product?

I absolutely love the whiteboard feature in Zoom Workplace because it significantly enhances collaboration and project-solving among our teams. It allows us to map ideas, design workflows, and visually express complex concepts seamlessly on the same platform, negating the need for third-party tools. I also admire that projects can be managed on a single platform, streamlining our team's activities. Furthermore, the ease of the interface helps reduce training time, making it user-friendly. The superior reliability and performance of meetings in Zoom Workplace compared to Microsoft Teams are impressive. Additionally, the setup process is incredibly simple, and the Single Sign-On (SSO) functionality is commendable, contributing to the overall ease of use.

What do you dislike about the product?

I find the lack of cross-platform consistency in Zoom Workplace troublesome. Features related to task management and workspace view behave differently across desktop, mobile, and web platforms. This inconsistency can disrupt workflow and necessitates users to adjust their expectations based on the device they are using.

What problems is the product solving and how is that benefiting you?

I use Zoom Workplace to solve fragmented communication with instant meetings, integrating tools like chat, email, and whiteboards, improving collaboration and project management across our team.

What do you like best about the product?

Zoom does not require a lot of data and is user friendly.

What do you dislike about the product?

So far nothing. It is very convenient for work and learning.

What problems is the product solving and how is that benefiting you?

Zoom bridges the gap by bringing people around the world closer.

What do you like best about the product?

It's no longer just a meeting platform; it's a true all-in-one workspace that genuinely streamlines my day.

Unified Productivity: Having Meetings, Team Chat, Phone, Mail, and Calendar all connected in one application eliminates the frustrating "app-switching tax." I can instantly elevate a chat to a call or meeting, and all my related documents and notes are right there.

The Power of AI Companion: The built-in AI is a game-changer. Features like meeting summaries, real-time catch-up on missed conversations, and drafting chat/email responses save a significant amount of time, allowing me to stay focused during meetings and be more productive afterward.

Reliable and User-Friendly: The video and audio quality is consistently reliable, and the interface is incredibly intuitive. Even with all the new features, it maintains the ease of use that Zoom is famous for.

In short, Zoom Workplace has successfully combined top-tier communication with essential productivity features, making it the most efficient way to manage a flexible or hybrid workday.

What do you dislike about the product?

While the overall value of Zoom Workplace is undeniable, my primary "dislike" is related to the complexity that comes with the sheer volume of new features.

The move from a simple meeting app to a complete unified communications platform (Meetings, Chat, Phone, Mail, Docs) is brilliant, but it has introduced a bit of feature overload and a steeper learning curve for users accustomed to the original, minimalist Zoom.

Discoverability of New Tools: It can sometimes be challenging to find where the new Zoom Docs, Clips, or Scheduler features live, or to understand how they integrate with the legacy Zoom client. The interface has become denser, requiring a few extra clicks to get to the most common actions.

The "Bundle" Effect: While I appreciate the consolidated environment, the various paid add-ons and tiers (e.g., for extra Cloud Storage, Large Meetings, or advanced Phone features) can make pricing and subscription management feel more complex than a single-purpose application.

Resource Intensity: With so many services now running under one roof, the application can occasionally feel more resource-intensive on older or less-powerful devices, especially during long meetings with high-definition video.

In short, my "dislike" is really a suggestion for refinement: the team could benefit from simplifying the UI and making the incredible new features more intuitive and easily digestible for everyday users. It's a minor trade-off for the massive boost in productivity the full platform provides.

What problems is the product solving and how is that benefiting you?

The Problem: The Fragmented Digital Workday
The biggest problem Zoom Workplace solves is "app-switching fatigue" and "information silos"—the constant friction of juggling disconnected tools for video, chat, phone, email, and documents.

This fragmentation leads to lost time, missed context, and a breakdown in collaboration, especially in a hybrid work environment.

The Solution & Benefit: A Truly Unified, AI-Powered Hub
Zoom Workplace consolidates these essential functions into one cohesive, intelligent platform. This benefits me by giving me back productive time and ensuring continuity across all my communications.

Here are the top three ways it solves problems for me:

1. Problem Solved: The "Where Did We Discuss That?" Dilemma
How Zoom Workplace Solves It: By tightly integrating Meetings, Team Chat, Phone, Mail, and Calendar. Every interaction is connected. I can instantly elevate a chat to a video call or easily find the meeting recording, chat history, and shared files all linked to one calendar event.

My Benefit: Massive Time Savings. I no longer waste 15 minutes searching for a document that was shared in a chat that happened five minutes before a meeting. The information stays where the work happens.

2. Problem Solved: Information Overload and Catching Up
How Zoom Workplace Solves It: With the AI Companion woven into every part of the platform. The AI provides real-time meeting summaries, highlights action items, and can even catch me up on missed chat threads. The new Zoom Docs feature can automatically transform meeting content into an actionable document.

My Benefit: Increased Focus and Productivity. I can fully engage in a conversation knowing the AI will handle the meticulous note-taking. I can jump into a project team's chat after a vacation and get a clear, executive summary in seconds, making the "return to work" friction disappear.

3. Problem Solved: Unequal Hybrid/Remote Experiences
How Zoom Workplace Solves It: By prioritizing an "equitable meeting experience." Features like Smart Gallery, which individually frames in-room participants, and advanced Zoom Rooms features (like Workspace Reservation and Digital Signage) ensure that remote team members feel equally connected to their in-office counterparts.

My Benefit: Stronger Team Connection. Regardless of whether I'm working from home or in the office, I have a consistently high-quality experience. This fosters a better team culture where no one feels like a second-class participant due to their location.

In essence, Zoom Workplace moves beyond being just a tool for communication and becomes a true Productivity Engine, solving the daily frictions that drain energy from modern workers.

What do you like best about the product?

I truly appreciate the reliability and ease of use that Zoom Workplace offers. The platform is unified for meetings, and the AI companion feature is particularly helpful in enhancing the overall meeting experience. I find the video and audio quality to be consistently high, which is critical for smooth communication. Additionally, the initial setup of Zoom Workplace was fast and easy, making the transition from other products like Skype or Google Meet seamless. I also value its straightforward functionality, which ensures that using it is stress-free and effective, contributing greatly to my satisfaction.

What do you dislike about the product?

I am not satisfied with the time limit imposed on free accounts, which restricts meetings unless I upgrade to a premium account. This limitation can interfere significantly with my ability to host longer meetings without interruptions, as I must ensure I am the host.

What problems is the product solving and how is that benefiting you?

I find Zoom Workplace unifies meetings with AI assistance, is easy and reliable to use, and offers consistent video/audio quality, solving our communication needs.

What do you like best about the product?

I appreciate how Zoom Workplace combines meetings, chat, calls, and collaboration tools within a single, unified platform. The interface is user-friendly and responsive, and I find the AI features particularly helpful for generating summaries and boosting productivity.

What do you dislike about the product?

The UI can be cluttered or overwhelming, especially after recent updates

What problems is the product solving and how is that benefiting you?

Workplace consolidates meetings, chat, docs, phone calls, and whiteboards into one platform

What do you like best about the product?

Zoom Workplace is incredibly user-friendly, and its ease of use makes daily collaboration simple for everyone on the team. The ease of implementation is another major advantage getting started and onboarding new users is quick and straightforward. Their customer support is responsive and helpful whenever assistance is needed. We use Zoom very frequently, and its stability and reliability make the frequency of use effortless. It also offers a wide number of features from meetings and chat to whiteboards and integrations which enhances productivity. Additionally, the ease of integration with other business tools makes it easy to fit Zoom into our existing workflows.

What do you dislike about the product?

Some advanced features are hidden behind higher-tier plans, so smaller teams may miss out unless they upgrade

What problems is the product solving and how is that benefiting you?

Zoom Workplace has helped solve many of our communication and collaboration challenges by bringing everything into one unified platform. It eliminates the need for multiple tools by combining meetings, chat, calls, whiteboards, and file sharing in a single workspace. This has improved team alignment and reduced delays in communication. It also solves the challenge of working with distributed teams allowing us to collaborate seamlessly regardless of location. The reliable video and audio quality reduce meeting disruptions, and the integrations with other business apps streamline our workflow. Overall, it saves time, boosts productivity, and makes remote and hybrid work much more efficient.