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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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  • 4 star
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  • 3 star
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External reviews

10,063 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Ashley T. M.

Zoom is the video solution for hybrid work

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
I have used Zoom as my primary tool for hybrid meetings and video conferencing since 2018. The program is easy to use and is the preferred video conferencing tool by my clients, friends and family. I also have Microsoft Teams and it works well, but most people that do not work for a large organization or the government hate using it, so Zoom is my choice.
What do you dislike about the product?
The only thing I do not like, and this is user error, is sometimes I use my general Zoom link to conduct meetings, and if two meetings are back-to-back and the first one goes over, the second meeting can log in at the same time. I have to be careful to schedule a unique meeting idea or require my approval for guests to be let into the room.
What problems is the product solving and how is that benefiting you?
Zoom is my go-to video conferencing solution in this hybrid world. My clients, friends and family all request to use it because it is simple, and the video and audio are great quality.


    De B.

I always come back to ZOOM

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
I love the functionality of ZOOM how it continually evolving and updating. Its so easy to use and it is a great experience for my clients and for myself.
What do you dislike about the product?
I don't feel the need to utilize the most recent apps. I don't dislike it but it's not something that is needed for my business.
What problems is the product solving and how is that benefiting you?
It allows me to engage with my clients. Very easy to use with my website and it gives me high quality video that I can repurpose.


    Amy S.

Zoom is the most powerful and game changing tool of the decade

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is incredibly easy to use. It does not require a software purchase. It allows users to feel that we are seated in rooms and we are coming together as community.
What do you dislike about the product?
The difficulty arises when either there is instability in the internet connection or people do not know how to mute and/or share! Would love to see more "alerts" the leader could put on the screen.
What problems is the product solving and how is that benefiting you?
Zoom is resolving the issue of geography, especially in the time of Covid and even post-Covid. Less time is wasted, people can work from home, etc.


    Danielle C.

Zoom is an excellent tool to keep in touch

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is quick and easy to use, and it allows you to have face to face communication with those important to you
What do you dislike about the product?
zoom is great, but when the system freezes, and/or the internet connection drops, things can get frustrating
What problems is the product solving and how is that benefiting you?
Zoom is ensuring our monthly community board meetings can continue during a health pandemic. That is HUGE!


    Lara S.

Works great when you can’t meet in person.

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is a great tool. We often have meetings at night that some people are unable to attend. With zoom they can join us virtually.
What do you dislike about the product?
ITs more of a pet peeve when people don't mute themselves.
What problems is the product solving and how is that benefiting you?
Zoom also allows us to meet virtually when we don't have an available meeting space.


    Victoria V.

Keeps our group connected

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Fairly easy to log on no matter where you are or what platform you're on. The interface is pretty intuitive. I like you can use a green screen. I haven't tried competitors.
What do you dislike about the product?
Some folks have trouble getting in occasionally. I wish it were easier to hand off hosting.
What problems is the product solving and how is that benefiting you?
It's useful to see clients face-to-face. But I've probably gotten the most out of using Zoom for staying connected to friends and family. What started as a way to be in touch during COVID has turned into a regular Friday night cocktail Zoom!


    Legal Services

Zoom makes it super-easy to hold webinars, meetings and recordings. I've been using Zoom since 2017!

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Using Zoom rooms for small gatherings. Being able to upgrade to Zoom webinars for more formal webinars - but only when I need to. Recording sessions. It's better than its competitors for sure!
What do you dislike about the product?
I wish we weren't charged for the storage of audios/videos. I hate having to remember to delete old audios/videos. It would be better if there was more room for storage.
What problems is the product solving and how is that benefiting you?
I host webinars for my paid clients, free webinars for prospects, and I often appear as a guest expert for other business owners. This has led to more clients and more income for my business.


    Michelle C.

Zoom is still a great tool to have in use for my various teams

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Ease of accessibility & use is my favorite thing about zoom. I utilized zoom before the pandemic for a couple of years so it was not a "learning curve" for me when the pandemic came around. This is a great tool and I appreciate your summer "zoomtopia" conference where it is accessible and a great place to see innovation with customer feedback.
What do you dislike about the product?
not too much - I have always been very happy with the product. I wish that it was more price accessible to all - many people do not have it in their personal budget for one more subscription service, especially students or folks living paycheck to paycheck - would like to see it more accessible to all.
What problems is the product solving and how is that benefiting you?
Again, I was utilizing zoom quite a bit before the pandemic. Now there are many competing platforms. I still pay for a zoom account as it always gets used in both my personal, professional & volunteer spheres. I also appreciate its reliability when other platforms are not accessible for a team of people I need to connect with in a pinch.


    Sandra S.

My business is driven by Zoom

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Zoom allows me to run my coaching business from anywhere in the country. Because I love to travel, this flexibility allows me to live my Fabulous Life.
What do you dislike about the product?
The only downside of Zoom is that not every client is willing to work virtually. However, since the pandemic, this challenge is all but gone.
What problems is the product solving and how is that benefiting you?
Zoom allows me to serve clients across the world frim my home office. What a magnificent opportunity!


    Jennifer S.

Zoom is an easy to use, reliable meeting software for meetings of any size!

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
I love the ease of scheduling meetings and inviting attendees. Running the meeting is simple and it is easy to monitor attendees and the chat. I also appreciate the reports available on registration and attendance. The connections are always reliable and the recordings have been easy to work with.
What do you dislike about the product?
There is nothing I dislike! I wish the standard meetings would allow you to set up reminders 24 hours before and 1 hour before the meeting for meetings with registrations only. It may be a feature, but if it is it isn't promoted or easy to discover.
What problems is the product solving and how is that benefiting you?
Zoom eliminates unnecessary travel for routine meetings and gatherings. It has robust features that allow you to incorporate a variety of media into presentations easily. The flexibility of upgrading and downgrading the account type is very helpful from a business perspective as well.