Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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Great Option for Global Meetings and Calls
What do you like best about the product?
I find the ability to integrate Zoom with my two calendars extremely helpful. Creating Zoom meetings on the fly makes it easier for me not to switch between products.
What do you dislike about the product?
While I enjoy using Zoom, it is a bit pricey for occasional use (1-2 times a week). From time to time I or other meeting attendees have microphone issues and have to dial-in to be heard.
What problems is the product solving and how is that benefiting you?
Zoom is beneficial to meeting authors, clients, customers, partners, and vendors in a face-to-face setting. There is very little lag, and it helps to see the people we work with.
Lifesaver for interviews with new employees!
What do you like best about the product?
I use zoom to conduct interviews with new employees at my company (usually 3-12 calls a day) and I have never had an issue! It is easy to share the access link to the call, and on days when I'm running behind, the notification emails when someone joins the meeting are a lifesaver because I know if someone is waiting on me to join.
What do you dislike about the product?
I wish it was easier to see the chat when I am in presenter mode. I usually find myself having to exit my presentation to see if there are new messages. I also wish I would get asked permission when someone wants to share their screen vs them getting denied messages until I manually grant them access on my end.
What problems is the product solving and how is that benefiting you?
Zoom is creating a more efficient way for me to do my job. having to plan calls on any other platform takes up so much time and organization on my end. With zoom, I don't have to worry about my calls as much and can put my energy towards more important tasks.
Best source of face to face communication
What do you like best about the product?
I like Zoom for all my connections to clients and community groups. Best video services.
What do you dislike about the product?
I have too much to learn from all Zoom offers.
What problems is the product solving and how is that benefiting you?
I am a business owner, writer and community leader. The way of meeting up has drastically changed over the last few years. Zoom has allowed easy access to meetings. Now I can Zoom with anyone from anywhere with just a click of a link.
It's still a solid tool
What do you like best about the product?
Zoom is pretty universal at this point so it makes setting up external video calls relatively easy. The video and sound quality are reliable and it services basic functions like chat and screenshare
What do you dislike about the product?
I hate setting up zoom meetings. I think the interface is clunky and the enormous block of text that is generated is too much. Sometimes you need just a bit more than the short url, but way less than the login paragraphs
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of us setting external calls on Teams. However, it's an add-on product that I don't use daily so the expense for the moderate use is not in-balance.
Smooth and reliable
What do you like best about the product?
The biggest upside to using Zoom is that I can use it from my phone. This allows me to be on the move and still take meetings. The application is very responsive and user friendly!
What do you dislike about the product?
The add ons are what I dislike the most. It would be great if they called that back. The need to download the app on my PC is also something I an not a fan of. I would rather use it in my browser.
What problems is the product solving and how is that benefiting you?
Zoom has been the most benificial to me with conference calls and webinars. This has given me the ability to reach out to more people than I ever could previously.
Easy, Intuitive, No-brainer
What do you like best about the product?
Zoom is intuitive for even the most computer illiterate. The location of icons is consistent across meetings and webinars, making it easy to teach novices how to navigate. And it works almost glitch-free.
What do you dislike about the product?
Opening a PowerPoint deck full screen makes it very hard to see everyone, and impossible to monitor the chat...it takes over everything. Also, the mobile application is very awkward.
What problems is the product solving and how is that benefiting you?
I work with several different nonprofit organizations across the country. Board members come from different places and different experiences with technology. With Zoom I can bring them all together, take notes with them watching, share screen, share documents they can edit, and do it without having to use my time and their money for me to travel to them. In many ways, Zoom is often better than in-person, especially when I put participants into breakout rooms.
A very customer friendly website for professors
What do you like best about the product?
Zoom is a great site that has helped professors a lot, particularly during and after the pandemics. It was easy to learn and manage. For the students, it is also a great site since classes can be recorded and the whiteboard can be saved at the end of a class session and both the recording and the saved whiteboard pages can be forwarded to the students later on, so in case a student could not make it to class for a given reason, he/she can have access to the material that was covered.
What do you dislike about the product?
I do not have anything to comment about that I do not like about Zoom.
What problems is the product solving and how is that benefiting you?
As explained in the first question, it is a very customer-friendly site, easy to learn and operate and since the sessions can be recorded and the whiteboard pages can be saved at the end of a class, everybody can be benefitted.
Useful but at times problematic.
What do you like best about the product?
Zoom is probably one of the most useful programs for holding conferences, meetings, and lessons.
What do you dislike about the product?
Zoom needs to work on getting rid of lag and connection issues. Also I would add more features to make it more compatible for online lessons.
What problems is the product solving and how is that benefiting you?
Zoom is solving the problem of the lack of convenient programs for holding online meetings for multiple people.
Zoom Is A Great Way To Stay Connected Even While Staying Home
What do you like best about the product?
Zoom has been a business and personal lifesaver during the pandemic. Staying connected while staying home, both with my business colleagues, customers and even family and friends has kept me productive and sane. I'll continue to use Zoom even as the pandemic wans. I very much like the way I can control how much of me I want to share - sometimes you just don't want audio or video on during a meeting. The screen sharing feature is great and I really love the new whiteboard feature, too. I attend several Zoom meetings every day - and not having to plan in travel time (or costs) is a huge boost to my productivity and bottom line.
What do you dislike about the product?
I'm not the biggest fan of the mobile app. It works just fine but the screen real estate is a little too crowded for me. And, the set of functionality is reduced. It's great in a pinch like impromptu meetings while out and about. But, I do tend to stick with the desktop app as my primary access point.
What problems is the product solving and how is that benefiting you?
Zoom expands our ability to meet and communicate with people without getting on a plane, reserving a conference room, or driving to an office or meeting place. The savings in time and money is enormous.
Overall, great experience
What do you like best about the product?
I like that zoom provides the option for password protected zoom meetings. Being able to switch between gallery vew to one single speaker is a plus. I find it helpful that zoom offers an option to "spotlight" one speaker and permits me to mute the other partiicpants when I am conducting a class
What do you dislike about the product?
I do not like that there is no way for the participants to keep their cameras on so I can see them, but nobody else can. It would be helpful to have an option to hide participants from other joiners, but for me to still see them. This would create a move private teaching experience.
What problems is the product solving and how is that benefiting you?
I am not sure what problems they are working on or how they may benefit me. When there was a security breach in 2020, zoom quickly fixed the issue with added security measures, and I appreciated that.
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