Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Smooth Communication, Stellar Features
What do you like best about the product?
I find Zoom Workplace exceptionally easy to use, which makes the experience seamless for anyone, irrespective of their technical proficiency. The setup was hassle-free, making the transition smooth. I truly appreciate the reliable connection that it provides, allowing for uninterrupted communication even during important discussions. The video and audio quality are outstanding, ensuring clarity in communication. The collaboration features are particularly helpful, with tools like screen sharing and breakout rooms enhancing team interactions significantly. The chat and whiteboard tools further enrich the collaborative experience, making group sessions more productive. Overall, Zoom Workplace is a reliable tool that has greatly facilitated and streamlined the way I communicate and collaborate professionally.
What do you dislike about the product?
I sometimes experience connection drops or audio lags, which can be particularly troublesome during large meetings. Additionally, I find that file sharing and calendar integration could be smoother, which would enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to enable smooth communication, save travel time, and enjoy its easy, reliable, and high-quality video/audio connections with helpful collaboration features like screen sharing and breakout rooms.
Empowering Global Collaboration with Innovative Features
What do you like best about the product?
Zoom Workplace allows collaboration for business globally with ongoing updates with new features to complement networking tools used in the virtual marketplace.
What do you dislike about the product?
While the new features and updates introduced to Zoom are crucial for staying current in the rapidly evolving virtual marketplace, they can also present a challenge. The frequent changes sometimes result in a learning curve for managing meetings, especially for users who are not as comfortable with technology.
What problems is the product solving and how is that benefiting you?
Zoom enables me to conduct virtual training sessions and create a library of training resources using the recordings. It also allows me to participate in conference sessions remotely.
Effortless Integration and User-Friendly Interface
What do you like best about the product?
Zoom is very easy to implement in any system, easy to use because of simple interface. Our team is using very frequently in a day.
What do you dislike about the product?
Customer service is poor and we found it hard to reach a human agent for customer support
What problems is the product solving and how is that benefiting you?
Through Zoom team members are connecting instantly from anywhere any place.
All-in-One Collaboration Made Effortless with Zoom Workspace
What do you like best about the product?
Zoom Workspace brings together meetings, chat, calander, whiteboard, and file sharing in one platform. It's easy to use and the AI companion helps summarise meetings and boost productivity.
What do you dislike about the product?
It's easy to use and I haven't faced any issue. It's working smoothly.
What problems is the product solving and how is that benefiting you?
It helps us collaborate better across teams by combining communication and productivity tools in one place. This saves time, reduces email clutter, and improves remote work efficiency.
All-in-One Collaboration That Keeps Teams Connected and Productive
What do you like best about the product?
I can chat, meet, and share files all in one place, which makes teamwork so much smoother.
The integration with other tools and the reliability of video calls really help keep everyone connected and productive, no matter where they’re working from
The integration with other tools and the reliability of video calls really help keep everyone connected and productive, no matter where they’re working from
What do you dislike about the product?
One thing I dislike about Zoom Workplace is that it can sometimes feel a bit overwhelming with so many features and settings to navigate. It takes a little time to get used to where everything is.
What problems is the product solving and how is that benefiting you?
It saves time because I don’t have to switch between multiple apps or wait for people to be in the office to collaborate. Meetings are quick to set up, the video and audio quality are reliable, and features like screen sharing and breakout rooms make teamwork feel almost like being together in person. Overall, it’s helped improve productivity, reduce confusion, and make daily communication smoother and more flexible.
Top-Notch Video Conferencing with Seamless Integrations
What do you like best about the product?
It is one of the best video conferencing software. We are using daily it for screensharing, meeting and webinars. It is easily integrated with other tools.
What do you dislike about the product?
Sometimes the mobile app is slow. Other than this all is good.
What problems is the product solving and how is that benefiting you?
We needed a meeting software which can help us in online meeting with remote control option available. Zoom is perfect for our team as we are involved in many troubleshooting sessions for client as well as our employer.
All-in-One Collaboration with Smart AI Features
What do you like best about the product?
The best part of Zoom Workplace is, it's one stop solution for all types of communication and collaboration. The platform can easily be setup even if he/she is not from an IT background. The platform also offers AI features to draft email and chats etc. The Zoom AI companion 2.0 which offers personalized coaching and can monitor employee performance.
What do you dislike about the product?
Privacy: Zoom workplace should ensure more privacy such as end to end encryption of the meeting content.
Customer support: Sometimes i have found their customer support a bit frustrating and less efficient that kills your time.
Free version: The free version offers a very limited features.
Echo issue: If you are not using a headphone, always face echo problem.
Customer support: Sometimes i have found their customer support a bit frustrating and less efficient that kills your time.
Free version: The free version offers a very limited features.
Echo issue: If you are not using a headphone, always face echo problem.
What problems is the product solving and how is that benefiting you?
It offers me all in one platform for all business meeting and collaboration and hence it is solving my day to day requirements of conducting meeting with stakeholders.
Intuitive and Easy to Use—A Standout Experience
What do you like best about the product?
It is quite intuitive to use and is effortless. I don't have to cross like 10 hurdles to schedule a meeting or a call. The entire platform is laid out in a very clear fashion.
One of the USP that I stick to using Zoom is the video quality. Even with screen sharing and quite a few background tasks running in the background, you can still play with avatar and to be honest works best if I compare to any other platform like google meet.
One of the USP that I stick to using Zoom is the video quality. Even with screen sharing and quite a few background tasks running in the background, you can still play with avatar and to be honest works best if I compare to any other platform like google meet.
What do you dislike about the product?
As a guest user, the biggest challenge comes as in the restriction. There are a few things you can not access, like some workspace files or deeper integrations.
It’s not a dealbreaker, but it does make you feel slightly like an outsider at times. Still, I would definitely recommend it to a friend or teammate.
It’s not a dealbreaker, but it does make you feel slightly like an outsider at times. Still, I would definitely recommend it to a friend or teammate.
What problems is the product solving and how is that benefiting you?
It makes working with my team so much easier.
Even though I’m not on a paid plan, I can still join meetings, share ideas, and stay updated without missing a thing.The biggest advantage is you have everything at one place, chat, videos, etc. Just makes all collaboration a piece of cake. I had a peek into the paid account as well, I have tried their flowchart/diagrams as well. They are real value add for someone who is into SaaS companies in a leadership role.
Even though I’m not on a paid plan, I can still join meetings, share ideas, and stay updated without missing a thing.The biggest advantage is you have everything at one place, chat, videos, etc. Just makes all collaboration a piece of cake. I had a peek into the paid account as well, I have tried their flowchart/diagrams as well. They are real value add for someone who is into SaaS companies in a leadership role.
Effortless Online Meetings with Real-Time Sentiment Insights
What do you like best about the product?
Super easy to use, allows to see the sentiment of the users while presenting as you can see the panel reactions as well. Best tool for online meetings
What do you dislike about the product?
Takes a longer time to load during the meeting. Another downside are the updates, updates sometimes load during the call and that makes the app to close.
What problems is the product solving and how is that benefiting you?
We use it for client interaction and also sometimes for internal meetings when the whole office is involved
Easy to use platform that makes communication simple and seamless
What do you like best about the product?
I’ve been using Zoom since the early days of COVID, back when meetings were free with unlimited hours. It quickly became one of the most dependable tools for both work and personal communication. What I like most is how simple it is to use.The interface is clean, and joining or hosting a meeting takes just a few seconds. I kinda liked the idea of breakout rooms, screen sharing, and its amazing how stable the video and audio usually are even with large groups. It’s a platform I now use almost every day for meetings, training, and client calls.
What do you dislike about the product?
Some of the advanced features, like AI meeting summaries or detailed analytics, are only available on paid plans, which limits access for smaller teams
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it really easy to stay connected with teammates and clients, no matter where everyone’s working from. During covid it helped our team keep projects moving when in person meetings weren’t possible, and it’s still a big part of how we communicate today. It saves alot of time by cutting down on emails, and helps us have quick meetings whenever we need.
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