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Reviews from AWS customer

2 AWS reviews

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78 reviews
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3-star reviews ( Show all reviews )

    Abhimanyu Das

Threat detection is effective, and the solution provides good control over device access, but it still needs better troubleshooting options for agent-related issues.

  • November 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for the Trellix Endpoint Security Platform is primarily from an antivirus perspective. We have approximately 1,200 servers where the Trellix Endpoint Security Platform is deployed.

Previously, we used it mainly on legacy servers, but now we have implemented the latest version across our Windows Server 2006, 2020, and 2022 environments.

Additionally, we rely on the Trellix Endpoint Security Platform for daily health checks, including all vulnerability assessment (VA) activities. At times, certain exclusions are also required depending on the application or server requirements.

How has it helped my organization?

Trellix Endpoint Security Platform has improved our organization in several ways. It has enhanced our overall security posture by providing stronger antivirus protection and better visibility across all endpoints. With around 1,200 servers onboarded, we have seen a noticeable reduction in malware incidents and faster detection of potential threats.

The platform’s centralized management has also improved operational efficiency. Daily health checks, VA activities, and policy enforcement are easier to manage, which has reduced manual effort. Additionally, the ability to configure exclusions and fine-tune policies has helped maintain both performance and security.

Overall, Trellix Endpoint Security Platform has provided more stability, improved endpoint compliance, and strengthened our preventive security controls.

What is most valuable?

The best features that the Trellix Endpoint Security Platform offers, and which stand out to me, are its reporting capabilities, exclusion policy handling, and detection features.

In terms of reporting and exclusion policies, the platform provides multiple options to generate customized reports, allowing us to filter data and extract exactly what we need. We receive daily requests from the client side for exclusions or process additions, and Trellix makes it easy to manage these efficiently.

Trellix Endpoint Security Platform also provides several advanced capabilities, including EDR for comprehensive threat hunting and attack investigations, along with modules for firewall, web control, ATP, Exploit Prevention, real-time scanning, and on-demand scanning. These features work together to strengthen the overall security of our environment.

Overall, Trellix Endpoint Security Platform has positively impacted our organization by offering strong protection against malware and ransomware. It has significantly improved our ability to detect and block threats in real time, while features like ATP and Exploit Prevention help reduce malware incidents and mitigate zero-day attacks.

What needs improvement?

From an improvement perspective, I am looking for a way to troubleshoot situations where the endpoint agent becomes corrupted and requires reinstallation, as there is currently no option to resolve these issues without rebooting the system.

I give it a rating of seven because, in today’s scenario, the portal is complicated to navigate. The Trellix Endpoint Security Platform dashboard is somewhat difficult to understand, and it takes considerable time to familiarize oneself with the tools and policies compared to other solutions.

For on-premises deployment, I would also like to highlight that the architecture is quite complex, which is an area Trellix Endpoint Security Platform should consider improving.

For how long have I used the solution?

I have been working in my current field for almost seven years.

What do I think about the stability of the solution?

In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.

While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.

What do I think about the scalability of the solution?

In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.

While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.

How are customer service and support?

Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they escalate it, which can sometimes be difficult.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used CrowdStrike, Defender, Trend Micro, and Symantec, and I chose Trend Micro because it had the option to handle the console easily.

How was the initial setup?

Trellix Endpoint Security Platform is deployed in a hybrid and on-premises setup; however, we are facing many issues on-premises.

What about the implementation team?

We implemented the solution through a vendor team. Their level of expertise was good, and they handled the deployment efficiently. However, in some cases, deeper troubleshooting required escalation to senior engineers, which slightly impacted the overall experience. Overall, I would rate their expertise as above average.

What was our ROI?

I have seen a return on investment; I can say that we have saved money and required fewer employees because of the complicated architecture.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup costs, and licensing has been positive. Compared to other tools, the Trellix Endpoint Security Platform offers lower overall costs.

One of the strongest advantages of Trellix Endpoint Security Platform is its cost-effectiveness.

Which other solutions did I evaluate?

I have evaluated other options based on price and the mechanisms used by Trellix Endpoint Security Platform.

What other advice do I have?

If you are looking for a cost-effective solution, the Trellix Endpoint Security Platform is a good option, and it also offers support for legacy servers.

My company has a business relationship with Trellix Endpoint Security Platform as a partner.

Overall, I would rate this product seven out of ten.


    VenkatKrishnan

Long-term compatibility boosts performance while integration support needs improvement

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use it mainly for two purposes: one is for encryption of the laptops, and the other is for endpoint DLP.

Our biggest advantage is the compatibility with a variety of laptops. The compatibility with old laptops and new laptops is the most significant advantage.

We are not using the response automation functionality because we're only using it for encryption and for DLP, so there is no response automation we are utilizing.

What is most valuable?

The compatibility with a variety of laptops is our biggest advantage. The system works with both old laptops and new laptops, which is the most significant benefit.

We have to maintain it because when new versions of Windows are released, we must test the compatibility and functionality.

What needs improvement?

The main area for improvement is the integration with Microsoft Windows Hello, which includes Face ID or fingerprint-based authentication. Currently, they don't support either, so users have to type in the username and password. It doesn't support Microsoft Windows Hello authentication.

For how long have I used the solution?

I have been using Trellix Endpoint Security for more than five years now.

What was my experience with deployment of the solution?

The potential challenge while deploying Trellix Endpoint Security is that multiple agents are needed for successful deployment. If one of the agents doesn't deploy, the installation is not successful. A base agent is needed, then a protection agent on top of it. If the base agent fails, the protection agent will not get installed, whereas other products don't have multiple agents to install, just one agent and it's complete.

What do I think about the stability of the solution?

I think it's stable enough; earlier it had glitches, but now it's stable enough.

They have fixed the previous issues.

What do I think about the scalability of the solution?

Trellix Endpoint Security is scalable; there are no issues there.

How are customer service and support?

The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of ten for support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We are not using threat detection capabilities from the McAfee set of products or Trellix products.

What was our ROI?

AI would be needed, especially because of the data protection part. There are two parts: one is the encryption which is standard and no AI is needed, but the data protection part could benefit from AI to detect new types of data and protect it.

What's my experience with pricing, setup cost, and licensing?

I don't have visibility on pricing because it is negotiated by a different team, as I look after the technical side.

Which other solutions did I evaluate?

I have not seen anything connected with AI in Trellix.

What other advice do I have?

The implementation is neither straightforward nor very difficult. It's somewhere in between.

It has more to do with enhancements of features and functionality. There's nothing much which has come out, and it's been a product that we are running for so long with not many support cases that open up for us.

I would rate Trellix Endpoint Security overall as six and a half out of ten, closer to seven rather than six points.


    reviewer2696286

Struggle with patch management simplifies but complexity in automation persists

  • April 18, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have Trellix Endpoint Security available and are trying to do an upgrade. I am trying to figure out whether I can get rid of my SUSI manager, WSUS, or 'WaySUS' as we call it, the Windows patching environment.

What is most valuable?

I have been a customer of Trellix Endpoint Security for years, but I am not necessarily satisfied. The product does not seem to be cloud-native and there are issues with automating it. It might have something to do with our skill set, but automation is not intuitive.

What needs improvement?

Automation and overall complexity need improvement. The product does not seem to be cloud-native.

For how long have I used the solution?

It has been in place for years.

What was my experience with deployment of the solution?

Deployment and configuration become complex quickly, especially in a micro-segmented environment.

What do I think about the scalability of the solution?

I have not faced any problems with scalability so far, but we are starting an upgrade or overhaul.

What other advice do I have?

I would rate Trellix Endpoint Security a six and a half to seven. I am not sure whether it is a comprehensive review of the product, but these are my observations. I would rate the overall solution a 6.5 out of 10.


    Sampath Acharya

Offers advanced threat prevention with room for resource consumption improvements

  • November 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Trellix Endpoint Security is to protect our customers' endpoints and servers from known malware and ransomware. We are also partners reselling Trellix solutions.

How has it helped my organization?

Trellix Endpoint Security has impacted our organization by being a reasonable choice for on-premise solutions, especially for customers in the banking sector requiring compliance.

What is most valuable?

The most valuable features of Trellix Endpoint Security include its protection capabilities such as DNS and endpoint security, DNS threat prevention, as well as advanced threat prevention. If customers require a hybrid approach, it is available only in Trellix and not in other latest antivirus solutions.

What needs improvement?

What needs improvement in Trellix Endpoint Security is the reduction of resource consumption by the scanning feature. There should be daily signature updates for protection.

Additionally, scalability should be improved as it presents challenges such as needing downtime.

For how long have I used the solution?

I have been using the solution for the last two to three years.

What do I think about the stability of the solution?

I would rate the stability of the solution as a seven out of ten, indicating moderate satisfaction.

What do I think about the scalability of the solution?

I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.

How are customer service and support?

Technical support is rated seven out of ten. The response time is a notable issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Trellix Endpoint Security is somewhat complex compared to other newer antivirus solutions such as ProStriq and TrendMicro, and I would rate it a five out of ten.

What's my experience with pricing, setup cost, and licensing?

The license costs are very reasonable, around 1,000 to 1,200 rupees per year.

What other advice do I have?

For new users considering Trellix Endpoint Security, it is advisable as it offers traditional antivirus with both on-prem and SaaS-based solutions, compliant with regulatory standards.


    reviewer2519793

Protects server files deployed in the web tier but have poor support

  • August 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm working on a project for the Hong Kong library system under the Hong Kong government. They provide workstations in the library for citizens to access the Internet. The ENS needs to be installed on all the PCs in the library. Another part involves the CSWA for the server farm. They are upgrading the entire library system, including the rental system, book search, eBooks, multimedia, and other services. The CSWA modules are primarily for the backend servers, including Linux and Windows.

How has it helped my organization?

Detection and response functionality meet our requirements, but the support is poor.

What is most valuable?

HIPS protects server files from being modified or deleted by unauthorized users. It's primarily deployed in the web tier.

What needs improvement?

It is a bit technical. The user interface has some significant limitations, mainly when using HIPS on the server side, to protect files from being changed or deleted by hackers, users, or administrators. The UI only allows for the inclusion of files using wildcards.

For example, it can protect an entire directory or a subdirectory, but it doesn't let you select specific files within a directory.

For how long have I used the solution?

I have been using Trellix Endpoint Security (ENS) as an implementor for two years.

What do I think about the stability of the solution?

We haven't had any system crashes or problems in most cases. SolidCore is not compatible with some kernels, which is causing problems. Endpoint, HIPS, and anti-theft are working fine so far.

I rate the solution’s stability as seven out of ten.

What do I think about the scalability of the solution?

We use one ePO server to manage around four thousand endpoints, including servers. This single server effectively handles this load.

It is suitable for medium and large enterprises.

I rate the solution’s scalability as seven out of ten.

How are customer service and support?

Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module has been slow because it doesn't match the latest OS. As a result, we haven't been able to upgrade our OS because McAfee does not support the latest version. We've also encountered issues where the product can't be upgraded or installed successfully. We're managing over 300 servers and 3,000 workstations. Upgrading has been a nightmare with this setup.

It provides a slow response. Sometimes, getting feedback takes a few days, and that is also not to the point.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy and straightforward. Determining specific modules and functions often involves a lot of trial and error. Deployment takes only a couple of days.

What other advice do I have?

Overall, I rate the solution a seven out of ten.


    Bhupesh-Sharma

Offers good malware protection features but needs to improve its scalability

  • April 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

The solution is used, especially by those who want an antivirus product. It is also useful for those looking for tools that offer endpoint detection and response features. The product offers multiple features, one of which is endpoint security.

What needs improvement?

Sometimes, one might face issues with the scalability of the product. The aforementioned area can be considered for improvement.

For how long have I used the solution?

I have been using Trellix Endpoint Security (ENS) for five years. I operate as a system integrator of the product in my company.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

My company caters to the needs of small, medium, and large-sized businesses.

How are customer service and support?

I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase was straightforward.

The solution is deployed on the cloud and on an on-premises model.

The time required for the deployment of the product can vary, and it also depends on whether the company has been actively using the product.

What's my experience with pricing, setup cost, and licensing?

The price of the product is similar to the ones in the market that offer the same features.

What other advice do I have?

The product has improved its malware protection features since it provides a couple of features that no other solution does. The tool is helpful for multiple companies.

The tool streamlines the incident response process.

The most effective part of the product for threat prevention is related to the tool's rollback feature.

Trellix Endpoint Security (ENS) is like an antivirus tool, but it doesn't alone provide the rollback feature since it is something that is possible with Trellix Endpoint Detection and Response (EDR).

The tool does provide adaptive threat protection features.

I recommend the product to those who plan to use it.

I rate the tool a seven to eight out of ten.


    Hitesh Dand

A cloud solution for security purposes but performs slowly during usage

  • December 06, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for security purposes.

What is most valuable?

The solution is valuable for security aspects.

What needs improvement?

The solution should respond faster. Whenever Trelix runs, the system slows down.

For how long have I used the solution?

I have been using Trellix for two years. We are using the latest version of the solution.

What do I think about the stability of the solution?

The product’s stability is good.

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

The solution is scalable. Around 3,000 users are using this solution.

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

Technical support is good. They respond faster.

How was the initial setup?

The initial setup is simple.

What other advice do I have?

Ten people are required for maintenance.

You should monitor how efficiently the solution functions, how it will impact your system, and how many files will be processed. The more files your system has, the more security time is needed to scan them daily. Due to this, your system may become slower. Trelix ensures the system does not slow down even when Trelix runs in the background.

Overall, I rate the solution a seven out of ten.


    LawrenceKwaghga

Provides efficient integration features, but it could be flexible to use

  • October 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product to provide system security for shared data on the network.

What is most valuable?

The platform’s most valuable features are ease of use, integration, and deployment.

What needs improvement?

The product could be flexible and offer better pricing. They should make it free, open-source software.

For how long have I used the solution?

We have been using McAfee Endpoint Security for ten years.

What do I think about the stability of the solution?

The platform is stable.

What do I think about the scalability of the solution?

The platform is scalable. A minimum of five licenses are required for ten executives.

How are customer service and support?

Our IT team requires deployment assistance from the product’s technical support team.

How was the initial setup?

The initial setup process is easy if you have the required technical skills. It takes 30 minutes to complete. A team of around 20 technicians is involved in the deployment.

What about the implementation team?

We implement the product with the help of our technical staff.

What's my experience with pricing, setup cost, and licensing?

We pay for the product’s license. They should reduce the cost or make it free, open-source software.

Which other solutions did I evaluate?

We evaluated three vendors. We decided to go to McAfee Endpoint Security for better availability, ease of use, and deployment.

What other advice do I have?

I recommend McAfee Endpoint Security to others and rate it a seven out of ten.


    Maytee Malabanan

Efficient background scanning but performance could be improved

  • August 29, 2023
  • Review provided by PeerSpot

What is our primary use case?

We just run it in the background and potentially scan any wireless or malicious file. It must be the same setup.

What needs improvement?

Maybe the performance could be better. I noticed that it slows down a bit when I start it up in the morning.

For how long have I used the solution?

We have had this solution for over three years now. It's enterprise security. We use the latest version.

What do I think about the stability of the solution?

It's stable. It's just that I don't have to use it very often. I can go weeks without having to deal with any issues. If something does pop up, it's usually pretty easy to fix. I just let the people who know what they're doing handle it.

What do I think about the scalability of the solution?

It's scalable enough for our needs. I don't see any problems right now. There are about 55 users in two branches of our company.

How are customer service and support?

We haven't needed to use tech support. We are an IT company, so we usually take care of our own devices.

How was the initial setup?

The setup is not that complex. It takes five to ten minutes to set up. It's mostly this is our old devices.

What about the implementation team?

It's a self-deployable solution, so we don't need any technical staff for deployment.

What's my experience with pricing, setup cost, and licensing?

We do need to pay for a license.

What other advice do I have?

Overall, I would rate the solution a six out of ten.


    Abu Imran

A good endpoint security software in the market that needs to offer more customization capabilities

  • August 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

Trellix Endpoint Security (ENS) is useful as an endpoint security software.

What is most valuable?

The most valuable feature of the solution is its dashboard.

What needs improvement?

The dashboard provided by the solution needs to be improved. The customization capabilities of the solution are an area where it lacks, so it would be great if our company could customize the solution to meet the demands of our customers.

In the future, I would like technical support for the solution and its UI to be more efficient.

For how long have I used the solution?

I have been using Trellix Endpoint Security (ENS) for two years. I usually deal with a product's latest version. My company has a partnership with Trellix.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten. The solution is mostly stable, but sometimes, there is a need to do some troubleshooting.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

How are customer service and support?

I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Currently, I work with CrowdStrike since my company has a partnership with it. CrowdStrike is better than Trellix Endpoint Security (ENS). CrowdStrike offers functionalities like machine learning and DLP.

How was the initial setup?

I have used the solution on the cloud and on-premises. Currently, the solution is deployed on the cloud services offered by Trellix, which I feel is a public cloud.

What's my experience with pricing, setup cost, and licensing?

I don't think there are any extra expenses besides its licensing costs.

What other advice do I have?

Maintenance of the solution is required, including some troubleshooting parts managed by five to six engineers in our company.

I recommend the solution to those planning to use it.

Not all solutions in the market are good, though I found Trellix Endpoint Security (ENS) to be a good product.

I rate the overall solution a seven out of ten.