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4-star reviews ( Show all reviews )

    Abdullah Al Hadi

Customization capabilities allow clients to autonomously deploy policies

  • April 15, 2025
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization to create and deploy our policies autonomously. I prefer this because it offers flexibility. I use it for product types like Endpoint Security, Data Loss Prevention (DLP), and for integrating with Network Detection and Response (NDR) and Extended Detection and Response (XDR) solutions.

What is most valuable?

The most valuable feature of Trellix Endpoint Security is its extensive customization capability, which allows me to create and deploy policies autonomously, suiting my individual needs. Including options like Application Control (formerly Solidcore), integrated monitoring, change control, DLP, and advanced threat protection, the solution offers comprehensive security. The integrated AI features enhance reporting, investigation, and forensic analysis, providing useful threat detection capabilities.

What needs improvement?

There are a few areas where Trellix Endpoint Security can improve. Firstly, the high CPU utilization when agents are installed can negatively impact client systems. Another issue is with end-users outside the network, where the agent handler sometimes fails to deploy the product properly. Improvements are needed in forensic analytics to detect specific vulnerabilities. It would also help if detection specifics were identified more quickly and the problem-solving process accelerated, especially to meet larger clients' expectations.

For how long have I used the solution?

I have over nine years of experience using Trellix Endpoint Security.

What was my experience with deployment of the solution?

Sometimes, I encounter deployment issues with low bandwidth. When deploying multiple products, like Web Control, Firewall, and Adaptive Threat Protection, one or more can fail to install, requiring manual intervention. It's not always clear why some systems face these issues, as typically, 80% of systems complete deployment successfully, while 20% may not.

What do I think about the stability of the solution?

I would rate the stability of Trellix Endpoint Security as near perfect, close to ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Trellix Endpoint Security at 7.5, close to eight out of ten.

How are customer service and support?

Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are knowledgeable, though newer engineers might take longer to resolve issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have also worked with products from other vendors such as Sophos and Trend Micro. I prefer Trellix for its customization capabilities, which are significant when compared to these other products.

How was the initial setup?

The deployment is possible with Trellix Endpoint Security, but there are issues if the bandwidth is low, causing partial product installations. In such cases, manual installations are necessary to complete the process. Another downside is the absence of clear explanations for why certain installations fail.

What was our ROI?

Trellix Endpoint Security offers a good return on investment as highlighted by its continued use despite some client complaints. Clients appreciate the solution’s customization capabilities and ongoing product improvements.

Which other solutions did I evaluate?

I have worked with security solutions such as Sophos and Trend Micro, comparing them with Trellix Endpoint Security.

What other advice do I have?

Overall, I strongly recommend Trellix Endpoint Security due to its customization features. Even so, certain areas like AI integration should see improvements. In terms of the overall rating, I would give Trellix an eight out of ten.

Which deployment model are you using for this solution?

On-premises


    HameedAhmed

Boosts threat prevention with a cost-effective defense system

  • February 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.

What is most valuable?

Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.

What needs improvement?

Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.

For how long have I used the solution?

I have been using Trellix Endpoint Security since 2004.

What do I think about the stability of the solution?

Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.

What do I think about the scalability of the solution?

Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.

How are customer service and support?

Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Trellix Endpoint Security, we did not work with other tools.

How was the initial setup?

The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.

What about the implementation team?

The implementation involved one person from our side and one person from the vendor's side. I participated in the process.

What was our ROI?

We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.

What's my experience with pricing, setup cost, and licensing?

Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.

Which other solutions did I evaluate?

We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.

What other advice do I have?

Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises


    ShaneStutzman

Strong malware protection ensures secure infrastructure

  • December 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Trellix Endpoint Security on all of my Red Hat and Windows 11 endpoints.

What is most valuable?

Trellix Endpoint Security seems to do a good job in terms of protecting my infrastructure from malware.

What needs improvement?

I cannot really point to any areas that need improvement at this moment. Continued available training is important for people coming in to use it.

For how long have I used the solution?

I have had experience with Trellix products for about three years.

What do I think about the stability of the solution?

The solution is fairly stable, and I do not have any additional points on that.

What do I think about the scalability of the solution?

It seems to be very scalable.

How are customer service and support?

I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they were fairly responsive and able to resolve the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using an older version of the same solution, which might have been McAfee.

How was the initial setup?

The initial setup is fairly straightforward with the guide provided.

What about the implementation team?

I had two other people involved in the deployment process. They were a system engineer and a network engineer.

What was our ROI?

There is a good return because I have not been compromised yet. That is the main thing.

Which other solutions did I evaluate?

I am familiar with other endpoint protection platforms (EPPs), however, I do not know any main differences off the top of my head.

What other advice do I have?

I recommend Trellix Endpoint Security to others as it seems like one of the industry standards and is fairly stable.  I would rate the solution a nine out of ten.

Furthermore, continued training would be beneficial for those who are new to using it. 


    reviewer1810833

Central management that enhances endpoint protection with helpful support

  • September 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Trellix Endpoint Security for endpoint protection, including virus protection for desktops, laptops, and servers. The solution includes special dedicated modules, such as those for Microsoft SharePoint security.

How has it helped my organization?

Trellix Endpoint Security helps us support and secure a large number of endpoints efficiently. We have a lot of installations, supporting up to twenty thousand endpoints. With the central management system EPO, it has significantly improved our ability to manage security across these devices.

What is most valuable?

The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system. 

Trellix Endpoint Security has a lot of special small modules that I like very much, such as access protection, adaptive threat prevention, exclusion capabilities, and logging capabilities. Together with disk encryption or file encryption, it provides a comprehensive solution.

What needs improvement?

The detection and response capabilities need to be improved. The product is not sharp enough in catching viruses, and we often have to use additional components alongside the pure endpoint security. Symantec, for example, might be better in this area.

For how long have I used the solution?

We have been working with Trellix Endpoint Security for about 20 years.

What do I think about the stability of the solution?

The stability of the solution is very high, I'd rate it around eight or nine out of ten.

What do I think about the scalability of the solution?

Scalability is high; I'd rate it 20 out of ten if possible.

How are customer service and support?

Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix, particularly with account migrations, but generally, support has been good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Fortinet Endpoint Management, Symantec, Kaspersky, Check Point, and others. Among these, I find that the EPO system of Trellix is the best.

How was the initial setup?

I like the initial setup very much because Trellix Endpoint Security has a lot of special small modules and configurations. It's flexible and allows for detailed customizations.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is correct and justified for the value it provides.

What other advice do I have?

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises


    Long-Tran

Has valuable AI capabilities and good technical support services

  • August 08, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the platform for managing and securing endpoints in our organization.

How has it helped my organization?

The solution's technical support services have a quick response time. It has been beneficial for our organization. 

What is most valuable?

The platform's most valuable features are AI capabilities and its quick updates. 

What needs improvement?

They could provide better integration capabilities for the product with other services.

For how long have I used the solution?

We have been using Trellix Endpoint Security (ENS) for two to three years. We are using the latest version and regularly update it.

What do I think about the stability of the solution?

I rate the product's stability a seven out of ten. 

What do I think about the scalability of the solution?

Our corporation has approximately 13,000 Trellix Endpoint Security (ENS) users. It is a scalable product.

What was our ROI?

The solution helps manage users easier and reduces the workload for the IT team.

What's my experience with pricing, setup cost, and licensing?

The product pricing is high. 

Which other solutions did I evaluate?

We are evaluating Trellix Endpoint Security (ENS) features compared to others. 

What other advice do I have?

I advise others to consider the specific requirements of users, such as personal devices that may not be supported before making a purchase decision.

I rate it an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Shashank G.

Trellix Enterprise Security Manager helps us to detect the malwares and Threats and help mitigate

  • August 06, 2024
  • Review provided by G2

What do you like best about the product?
Trellix Enterprise Security Manager helps us to detect the malwares and threats and helps us to mitigate them promptly with mininal efforts
What do you dislike about the product?
Sometimes it responds very slow. Due to slowness, sometimes we stuck to responds to threats promptly
What problems is the product solving and how is that benefiting you?
Trellix Enterprise Security Manager detects threats based on the rule engine and alerts us for any kind of threats. It can help detect the ongoing threats and mitigate them.


    Sheik-Abdullah

A reliable and mature product with ePO console feature

  • July 24, 2024
  • Review provided by PeerSpot

What is most valuable?

The solution is a reliable and mature product. Its reporting function is robust, and the user interface is easy to use. End users can create customized reports with detailed reporting for any computer and export them in PDF or other formats. This reporting capability is very robust.

The ePO console is very efficient and doesn't hang or freeze. Its console is more stable and reliable than other products like Kaspersky, Symantec, or Microsoft. The ePO is very reliable for managing computers and servers; you can find all options in this one application.

The tool has automation capabilities. It can automatically deploy, scan, fetch reports, and update. FireEye, now part of the solution, combines great with its other features. It acquired FireEye, which now includes Network Detection and Response and Network Security Platform capabilities. It can detect network threats and gather network information. The NSP is very robust. I'd rate it ten out of ten. 

What needs improvement?

The solution needs to improve its virtual patching capabilities. One area where it could improve is by offering a patch management solution bundled with its security products. This would make it even more competitive against solutions like Kaspersky that offer this feature.

For how long have I used the solution?

I have been working with the product since 2008. 

What do I think about the stability of the solution?

The solution is a very stable product. There are no significant issues with stability. It works very efficiently on both large and medium scales, and its reliability is very good, especially regarding management duties and reporting.

Which solution did I use previously and why did I switch?

The tool stands out compared to competitors like Trend Micro, CrowdStrike, and Microsoft. Microsoft offers virtual patching, which is slightly better than the solution.

How was the initial setup?

The tool's deployment is very quick and automated. I can deploy it on 100 nodes within half an hour to an hour. If you have a fast network setup, it can be as quick as 10 to 15 minutes for 100 computers. This is because it uses an agent that works robustly in network environments.

What's my experience with pricing, setup cost, and licensing?

The solution is not an expensive tool. Compared to other options, it's mostly average-priced. I've deployed it for customers ranging from 100 nodes to over 5,000 nodes. Its renewal prices are very low, and it offers both perpetual and subscription licenses. With a perpetual license, the product will keep working as long as it's not end-of-life, which benefits companies.

What other advice do I have?

The tool is suitable for small, medium, and enterprise businesses. I'd give it a ten out of ten for its productivity, reliability, control, and manageability. Its management console is particularly robust - I haven't seen anything similar from other vendors.


    VishalSingh

Has automated software updates and operates independently without any integration needs

  • June 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

Trellix Endpoint Security is a cloud-based solution in which all the servers are installed with a McAfee Trellix agent, and that agent manages the server for any potential damage or threat.

What is most valuable?

It's crucial to always keep the antivirus and anti-malware software updated, which is implemented automatically by the agent of Trellix Endpoint Security. The agent, as part of the solution, continuously monitors the system and transmits data to the central server, where the latest antivirus definitions and remedy features are implemented across the systems. 

For how long have I used the solution?

I have been using Trellix Endpoint Security for a year. 

What do I think about the stability of the solution?

The solution is stable enough and implements monitoring requirements effectively. In some applications, it has been found that the solution can make a system lag in pace and thus impact the performance. If the aforementioned scenario occurs, then an administrator needs to run a benefits vs. risks analysis to decide whether to continue with the antivirus or not. 

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten. The product can be installed in almost any environment, you just need to purchase a license and install the product. The licenses should be procured as per the user needs. 

How are customer service and support?

For a paid version of Trellix Endpoint Security, satisfying customer support can be experienced. 

How was the initial setup?

The setup of Trellix Endpoint Security is extremely easy. The deployment process involves installing an agent on the system. The moment the antivirus agent's service commences, it immediately connects to the central server and becomes completely operational. 

The website of Trellix Endpoint Security conveys a deployer about which agent should be used as per the operating system; if it's Windows, then the Windows agent needs to be installed. 

What other advice do I have?

There is an international virus database and all products like Trellix Endpoint Security have to sync the virus definition data with the international database. As part of the vulnerability assessment, the antivirus software developing companies have to keep their data synced with the centralized database.

Whenever any vulnerability or an attack is identified, immediately a vulnerability report is generated and uploaded. Following the aforementioned incident, all the antivirus companies immediately update their virus eradicating tools so that new or unknown attacks can be easily mitigated. New viruses, Trojans, or attacks are being invented and circulated all the time, so companies have to consistently keep updating their system. 

The antivirus agent keeps running and analyzing the system it's installed in, but there is no effective data regarding the analysis or detection. For instance, suppose a virus intervened in your system at 12:00 AM and immediately it was detected, then you can claim the antivirus solution to be the most effective.

I would definitely recommend that others use Trellix Endpoint Security; in an enterprise environment, they must have an antivirus, including the local and remote systems, if used. I would overall rate Trellix Endpoint Security as nine out of ten. The solution doesn't need to be integrated with other tools to function effectively. 


    Sheikh Abdul Hannan

Offers a robust reporting feature and a user-friendly interface

  • May 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

Trellix Endpoint Security is a reliable and developed product and our company's customers are satisfied with the security offered by the product. 

What is most valuable?

The product has a robust reporting feature and a user-friendly interface. Using Trellix Endpoint Security, users can easily create customized, detailed reports and export them as PDF or Excel files. The solution's ePO console is highly efficient and does not get hanged.

The console of other competitor products from Kaspersky, Symantec, and Microsoft is very complicated. The comprehensive ePO feature of Trellix Endpoint Security is highly reliable for the management of systems and servers. 

What needs improvement?

Patch management can be included as a feature in the solution. 

For how long have I used the solution?

As part of our company, we have been working with the solution since 2008. 

What do I think about the stability of the solution?

It's a very stable product. 

What do I think about the scalability of the solution?

Our organization provides Trellix Endpoint Security as a solution to small, medium, and large enterprises. 

How are customer service and support?

Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a seven out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment time of the solution depends on the number of nodes that need to be set up. For example, 100 nodes can be setup in 30 minutes. The solution agent works robustly in the network environment leading to shorter setup time, especially if a fast network setup already exists. 

What's my experience with pricing, setup cost, and licensing?

Trellix Endpoint Security is an affordable tool. Its renewal price is also quite low. The product is available as a subscription license or a perpetual license. 

Which other solutions did I evaluate?

At our company, we have also worked with CrowdStrike, Trend Micro, Microsoft and McAfee solutions. Trend Micro is the only tool that offers virtual patching. 

What other advice do I have?

The tool offers automation in multiple segments of deployment, scanning, and fetching reports. FireEye can also be easily integrated with the tool, offering an efficient combination.  

Trellix Endpoint Security offers NDR and NSP network security across platforms and device sensors by obtaining network information for threat detection. I would rate Trellix Endpoint Security a nine out of ten. 

The solution's productivity, reliability, and manageability control are outstanding. 


    Archie Scorgie

Enhances the visibility of events in the central management console, enabling us to identify events more effectively

  • May 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for malware, fall behavior, and data loss prevention.

What is most valuable?

The Trellix Endpoint Security, when used in conjunction with EDR and Insight, enhances the visibility of events in the central management console, enabling us to identify events more effectively. Furthermore, Endpoint Security actively prevents threats from spreading. It reduced the action time a lot.

What needs improvement?

Trellix provides a data view of the Alpha systems with Trellix installs and makes small changes to the central management console. Nothing on the endpoints themselves works, but it focuses more on the management side.

For how long have I used the solution?

I have been using Trellix Endpoint Security for 14 years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

This solution is used by 33,000 users and covers different operating systems. I rate the solution’s scalability an eight out of ten.

How are customer service and support?

We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution, particularly if something unusual requires additional investigation time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very easy and takes two hours to complete.

What was our ROI?

Trellix Endpoint Security offers substantial cost savings by reducing recovery expenses. These savings can exceed three hundred percent at this stage.

What other advice do I have?

The AI portion is quite good. It is already built into the product; it does assist us. 

We have five engineers to maintain the solution.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises