Confluence
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Confluence is very useful tool
What do you like best about the product?
It is useful to track project information through out the sprint cycle.
What do you dislike about the product?
Sometime difficult to create reports and update documents.
What problems is the product solving and how is that benefiting you?
We are using confluence for every project tracking. Details including as Sprint Start to end. Sprint calendar, jira tracking with respective resources, meeting minutes and action item and sprint reports.
Great tool for creating and tracking internal documentation
What do you like best about the product?
Easy to use and easy to format documents and collaborate on documentation.
What do you dislike about the product?
Some of the integration features do not work as well as I would like to see.
What problems is the product solving and how is that benefiting you?
Used for internal documentation across the company.
Fairly easy to use. A nice tool.
What do you like best about the product?
Ability to edit much like a word document.
What do you dislike about the product?
The limited formatting colors and fonts.
What problems is the product solving and how is that benefiting you?
Recordkeeping.
A modern platform for project collaboration.
What do you like best about the product?
Confluence makes it very easy to create pages and space for you to organize documentation for your projects. It also helps you with multiple macros to include files, images, multimedia sources, etc. all in one page. It's integration with Jira adds the cherry on top of the cake. Visually, all elements and text are easy to consume. Quick shortcuts to add dates, tasks, etc. make it a great tool with many apparent and hidden capabilities. All in all, it is a modern tool that is worth a try.
What do you dislike about the product?
A truly modern tool provides capabilities without having the user navigate a ribbon or toolbox to find the right setting. Almost all options for confluence such as adding a row to the table, or changing the font, etc. are placed at the top in a ribbon. This is not ideal. While it keeps things uniform, it makes the user spend time going through unnecessary options that are less likely to be used. Instead, it would be great to see relevant options (e.g. for a table) appear next to it in a box when the table is selected. Visually, it is nice and easy to consume but Confluence should experiment by adding more appealing fonts and page layouts. Speaking of layouts, pages with multiple sections crop the elements within them based on the size of the window. However, this should be scaled to size instead of cropped. Some work needs to be done with the resizing of elements.
What problems is the product solving and how is that benefiting you?
It is great to document project work, store files and collaborate. Confluence is very easy to access and the ability to restrict certain pages helps carry out all work on one platform.
Recommendations to others considering the product:
If you have used SharePoint in the past and liked the concept, then Confluence would be a good upgrade if you are comfortable with change.
Constantly inconsistent
What do you like best about the product?
It mostly works. Have experience using it from several different companies
What do you dislike about the product?
Slow, inconsistent, editors look different in different states. Frequently has debilitating bugs that have existed for years (pasting images works ~80% of the time)
What problems is the product solving and how is that benefiting you?
Sharing information within department
Confluence a collaborative Work Space
What do you like best about the product?
The software provides what's called “Space”. The Space serves as a work area where users can provide feedback depending on what their space is used for. Developers can add documents regarding there application development, helpdesk environments can add documents that provide how-to scenarios, and with the number of plugins that are available for confluence there's endless tools available for helping users, developers, and contributors to the manage there space a lot more easily. With this collaboration tool, our enterprise is able to communicate effectively and efficiently across multi departments.
What do you dislike about the product?
When creating a space, pages would have a better appeal if formatting was a little more robust. Currently there are several templates that can be assigned however formatting content on the templates , adding pictures , resizing and alignment of the pictures can be a bit cumbersome.
What problems is the product solving and how is that benefiting you?
By having both Jira and Confluence we are able to bridge the gap of the service desk and our in house knowledge base created within a Confluences workspaces. This is the go to environment for “How to’s” within our organization. Other space is designed for development which contains the categories of their own how to documents. The benefits game has been content collaboration across our organization.
Recommendations to others considering the product:
We attempted to use a tool called On-Time. This is more of a software development tool but we needed something that would allow us to have documentation as well as collaboration in a more descriptive and graphical display. It's when we made the decision to go with it jira and confluence. The combination of the two has worked out extremely well in our environment. It's allowed us to adopt not only an agile method but allows to have a hybrid of both agile and waterfall.
Great for Knowledge base!
What do you like best about the product?
The latest update made searching for information a breeze! Design is sleek and super easy to use. Makes managing a knowledge base easy and understandable.
What do you dislike about the product?
The new search box is a little slower on the responses then the previous.
What problems is the product solving and how is that benefiting you?
Keeping all updated information and knowledge articles easily accessed and viewed.
Recommendations to others considering the product:
Great for knowledge bases and/or knowledge articles. Standard Operation Procedures alike!
KnowledgeBase and Documentation Wiki
What do you like best about the product?
The ability for live collaboration via Synchrony. The high level of customizability. The ability to Save for later / star an article which Jira is still unfortunately lacking. The ability to link over to Jira via application links and direct project issue to space linkage makes this a great pair and almost a must alongside Jira.
What do you dislike about the product?
The permission structure is too separate and different from that of Jira. I'm surprised Atlassian has not yet implemented a standard permission base amongst Jira and Confluence since the two are so similar and integrated. It would be nice if more macros were included out of the box to be able to do more with formatting articles.
What problems is the product solving and how is that benefiting you?
A common platform for knowledgebase and documentation. The static info source for how to solve Jira issues and not just how they were solved. The ability to better organize and archive meeting note summaries from meetings.
Pretty great, and getting better
What do you like best about the product?
Confluence is the best product/project documentation platform out there. It enables project and sub project categorization, link creation, etc. It basically allows you to create you own wiki / website hybrid for internal documentation which is absolutely fantastic for knowledge gathering and archiving in a truly searcheable manner. And because it integrates with JIRA, issue tracking is also possible, making this absolutely a must have.
What do you dislike about the product?
In my experience so far, I haven't encountered any big issues with this software. If I had to point something out, it would be the learning curve, which can appear daunting in the beginning, but it is overcome really quickly, and most beginners become proficient sooner than they would have expected in the beginning. The possibility to download/export pages into pdf's would also be greatly appreciated for easy sharing and offline reading, but it is not the end of the world and it is something easily overcomeable.
What problems is the product solving and how is that benefiting you?
We are using Confluence to document internal projects and processes, and integrating with issues tracking both in support and software development so as to have a single source of truth. So far, Confluence is a time-saver, and its integration with Jira has saved us a lot of meeting time and headaches over the years, so I would highly recommend it!
Easy to Use
What do you like best about the product?
I like how easy Confluence is to use. It doesn't require extensive training to figure out.
What do you dislike about the product?
There is no much to dislike. I wish there were better templates for creating documentation, or for copying over existing html documentation.
What problems is the product solving and how is that benefiting you?
It is our internal wiki and documentation for all of our products. Easy to share and set permissions on who can view/edit.
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