Confluence
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Centralized Documentation
What do you like best about the product?
Confluence is a great tool for technical documentation, decision logs, and recording sprint ceremonies. Our teams use it for status reporting by leveraging its strong integration with JIRA, taking advantage of the whole Atlasian Suite.
What do you dislike about the product?
The page layout offered are limited and you have to know your way around the available macros to customize it just the way you'd like it. Otherwise, it is very heavy on table use. You could go with 3rd party editors to help, which do cost extra and most of the time it's to create a template.
What problems is the product solving and how is that benefiting you?
The company was able to have most of our HR resources, Service Desk ticking system, and project management through sprints and stand-ups organized through Confluence. We have used the full Atlassian integration and it has been easy to update and maintain.
Recommendations to others considering the product:
This is a great documentation site. Our small organization really works with more open-sourced software and this is why the Atlassian suite which includes Confluence was perfect for us. There are a lot of editing features I wish the pages could offer but it is overall limited. A benefit to the limitation is the standardization of pages.
Not the prettiest, but gets the job done.
What do you like best about the product?
It is pretty easy to get started with, with no major technical knowledge required. The search function is really good which makes it helpful to find what you are looking for without digging through pages of information.
What do you dislike about the product?
It isn't the prettiest (vs Notion, the other software we have used). There are no abilities to change background colors or add banners and such without paying for additional applications. Also, the permissions can be confusing to keep up with. On occasion we have had it where someone has had permission to a page, yet still can't view it. Only after removing and readding their permission multiple times were they then able to view.
What problems is the product solving and how is that benefiting you?
It is a great place to store company wide knowledge. It is our go-to source of truth for everything that needs to be documented. We are able to add in google drive pages and spreadsheets as well, so these can be more easily recorded.
confluencial
What do you like best about the product?
i like confluence because it is a depository of everything that ever needs to be tracked or shared and it is on the intranet where you can access it anytime, anywhere, as long as you have access to the VPN from any device. Jira to track project management, wiki to put plans or diagrams or any kind of information that needs to be saved or shared.
What do you dislike about the product?
Learning how to use the various functions is quite intimidating. there should be a section in jira to ask how to do something and immediately tells you what to do, how to do it, and even gives you a template to use in case its something that doesnt need to be personalized.
What problems is the product solving and how is that benefiting you?
i'm not using it to solve any problems, just go into it to research past work (historicals) and what's been done, and use it to plan out the projects.
Recommendations to others considering the product:
just learn it, you'll most likely use it at work.
Confluence is a great team sharing platform.
What do you like best about the product?
Version control allows you to see who made changes to a document and when.
Confluence integrates with Jira.
Confluence integrates with Jira.
What do you dislike about the product?
Initially difficult to use, but gets better as you progress.
What problems is the product solving and how is that benefiting you?
Team collaboration. We keep project documentation as a living document. saving many trees and useless rewrites.
Recommendations to others considering the product:
Explore all the features when you first start. It will make things easier as you go along.
Not my favourite method of creating documentation
What do you like best about the product?
Everyone being able to create and edit content.
What do you dislike about the product?
I dislike the primitive text formatting capabilities. This may suit some people but for me it is missing some vital features.
We have the cloud version and in recent times some features have been removed and replaced with other features, which has proved problematic. To get around this I am now using a plug in that allows me to display MS office 365 documents within a confluence page.
So what are the issues that annoy me so much?
Indenting is very basic and does not work when combined with lists. This annoyance surfaces when I want to add an indent in front of numbered or bulleted sections of text. It seems you have to have the list blocked against the margin.
I am not able to add alt text to images. This is essential for accessibility purposes.
Finally my biggest bugbear is the removal of special characters and replacing them with emojis. When I asked about this, I was told to type the special character in Word and copy paste to confluence. Really?
We have the cloud version and in recent times some features have been removed and replaced with other features, which has proved problematic. To get around this I am now using a plug in that allows me to display MS office 365 documents within a confluence page.
So what are the issues that annoy me so much?
Indenting is very basic and does not work when combined with lists. This annoyance surfaces when I want to add an indent in front of numbered or bulleted sections of text. It seems you have to have the list blocked against the margin.
I am not able to add alt text to images. This is essential for accessibility purposes.
Finally my biggest bugbear is the removal of special characters and replacing them with emojis. When I asked about this, I was told to type the special character in Word and copy paste to confluence. Really?
What problems is the product solving and how is that benefiting you?
Personally, none, however, I am able to collaborate with colleagues working on text within confluence. The drawback is that I always end up moving anything customer facing into another system to prepare it for publication or I use the plugin to add a view of the word document into Confluence.
For the company, it hosts a lot of documentation. It is easy for people to share and the search has improved since I started using it. The main benefit is that it is very easy to use so my colleagues are happy to contribute.
For the company, it hosts a lot of documentation. It is easy for people to share and the search has improved since I started using it. The main benefit is that it is very easy to use so my colleagues are happy to contribute.
Recommendations to others considering the product:
If your documentation is for internal purposes and you need everyone to use it, then confluence is an easy to use solution. However I would not recommend it for customer facing work as you are unable to meet the W3C recommendations on accessibility.
Confluence Review
What do you like best about the product?
Integration with existing platforms and the ability to have all info in one environment
What do you dislike about the product?
At first, I had to watch a tutorial because data locations and interface is not as intuitive. But this was a relatively quick process.
What problems is the product solving and how is that benefiting you?
We used to have thick binders filled with information. Once we were able to incorporate confluence, our customer service improved and our productivity increased.
Confluence for Documentation
What do you like best about the product?
The feature that I like is the "Table of Content". The setting is advanced which we can set the minimum and maximum heading level.
What do you dislike about the product?
The feature that I want Confluence to improve is the "Table Options". Currently, adjusting or fixing the table width and height is not really nice and flexible. There should have advanced or custom settings to adjust the column width and row height.
What problems is the product solving and how is that benefiting you?
We are using confluence to document the processes, flowcharts and implementation methodologies.
Recommendations to others considering the product:
Don't be afraid to use the "Macro" widgets. These are really efficient tools for your documentation.
Confluence is a Must for knowledge driven projects
What do you like best about the product?
If you need a collabortive space for knowledge management; that is confluence.
If you need a content management tool; that is confluence.
If you need a project progress management platform; that is confluence.
If you need a content management tool; that is confluence.
If you need a project progress management platform; that is confluence.
What do you dislike about the product?
Addon ecosystem is both a benefit and handicap for confluence. There is an addon for any need; however, it is always expensive. For a single drawing in a whole project, I need a single addon for single use. There is one! Nice! but I need to purchase it. For 1 graph? Not sure.
What problems is the product solving and how is that benefiting you?
For a team not working in the same location, we are using confluence as a wiki for collecting knowledge, managing projects, interacting with teammates on ideas. We are not only managing existing projects or our ongoing daily routines but also potential projects or crazy ideas.
Lots of spaces for lots of new ideas!
When you get new brilliant idea on your holiday:
1- Login to confluence,
2- Create a Project named as "BrilliantIdea"
3- Create a page as "Behind the scenes"
4- just write all the brain boggling things on the page.
5- let it go for a while. Then take a coffee and create a project database design (an addon)
6- create data life cycle diagram (another addon)
7- make mockups for UI/UX (another addon!!)
8- share with teammates for new ideas !
9- Have a nice day with your new brilliant solution!
Lots of spaces for lots of new ideas!
When you get new brilliant idea on your holiday:
1- Login to confluence,
2- Create a Project named as "BrilliantIdea"
3- Create a page as "Behind the scenes"
4- just write all the brain boggling things on the page.
5- let it go for a while. Then take a coffee and create a project database design (an addon)
6- create data life cycle diagram (another addon)
7- make mockups for UI/UX (another addon!!)
8- share with teammates for new ideas !
9- Have a nice day with your new brilliant solution!
Recommendations to others considering the product:
If you planning to use confluence, please be sure of the addon needs of your organization. sometimes, addons may be more expensive than confluence.
Project management tool to manage projects
What do you like best about the product?
It is a cloud based tool, so anything which gets edited , gets automatically saved and can be viewed by other team members. Tagging feature in a card is a very efficient feature.
What do you dislike about the product?
The User Interface is not sleek and user friendly . The organisation of cards using drag-drop is not present. The integration of Ms-excel is not upto the mark, and the storage capacity is not enough for large team members for lower level plans.
What problems is the product solving and how is that benefiting you?
Project management, sharing documents/excel sheets among team members to speed up the project development in an organised manner.
A Great Integration Platform
What do you like best about the product?
I like to see all my colleagues edit online and to be saved automatically. The vast number of templates it has, has outstanding designs and is well structured to coordinate and boost the team's productivity.
What do you dislike about the product?
It can be a little difficult to get acquainted with the program at the beginning, and it can be a little slow, not fluid, and looking for a specific job is not quick. Nor, I like it, I can't integrate it with other programs like Office 365 or download PDFs.
What problems is the product solving and how is that benefiting you?
Our marketing team has been able to share workflows, models and meeting schedules, but keeping track of tasks is the best. Now the members of our team can view every team's project details and see their individual tasks and review them when they are done. All the feedback from my colleagues in the different projects has helped me to make decisions when I want, but in addition to analyzing projects I also use it to deposit all my ideas.
Recommendations to others considering the product:
If you're looking for a scalable solution for confidential notes, knowledge, or a general memo location, then Confluence is a great system. Valuable information is difficult to access easily with larger companies, and Confluence helps that information to be readily accessible to everyone who needs it, regardless of role.
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