Confluence
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Great product for smaller companies
What do you like best about the product?
We really enjoy the ease of access to necessary information being stored.
What do you dislike about the product?
At times it can be difficult to add additional pages or content to existing spaces. It is not always supremely clear where new content is being added.
What problems is the product solving and how is that benefiting you?
Sharing and collaborating on projects and documentation vital to the success of our business. We have really benefitted from company wide access to documentation that ensures an open and honest process.
Good place to keep notes, instructions, and processes
What do you like best about the product?
It's a good overall location to keep important notes or instructions. You can point your teammates to specific pages so they can easily find important information.
What do you dislike about the product?
It's not super intuitive for how to use it and has limitations. I'm sure there are ways to affect the layout or design of your notes, but I'm not certain how to do it.
What problems is the product solving and how is that benefiting you?
Having a team collaboration location where we can view important information. It's easy to disseminate the information and link team members to where to find it.
Absolutely useful for documentation
What do you like best about the product?
Documenting any kind of steps are easy to use
What do you dislike about the product?
Nothing really, pretty much is able to serve it's purpose.
What problems is the product solving and how is that benefiting you?
We use this for all of our documentation for training, onboarding, troubleshooting, etc.
Very light cloud collaboration tool
What do you like best about the product?
Light, Simple collaboration tool with easy management, Restrictions can be applied on page level,Administration is very easy
What do you dislike about the product?
Nothing much , but the GUI is not very attractive if you are looking for a highly cutomisable UI
What problems is the product solving and how is that benefiting you?
Document sharing and version controlling along with access control and accounting
Recommendations to others considering the product:
Very good, feature rich tool which is good for collaboration and WIKI
Confluence allows for easy documentation creation
What do you like best about the product?
It is very easy to start creating documentation for our product lines. Being able to have a space to easily collaborate and maintain links to meeting minutes as well as tie in directly to JIRA tickets to go along with documentation and meetings, project plans has been very helpful.
What do you dislike about the product?
There are times where the site (we use the cloud solution) seems to slow down to a crawl. I use the code block macro a lot and it would be really nice if i could have it in a favorites instead of always needing to search for it to pull it up.
What problems is the product solving and how is that benefiting you?
We use this for centralized documentation for our DevOps org. Being able to multi edit a single document makes the building out the needed documentation a faster and easier task than say the traditional file system we were using. linking across the wiki pages has been excellent as well.
Recommendations to others considering the product:
With being able to re-organize easily, I would dive in sooner than later. Better beats perfect when trying to balance organizing documentation and just getting the documentation built out.
Excellent tool to share and track projects and goals for large or small groups.
What do you like best about the product?
User friendly. A very straight forward tool that allows teams to collaborate in real time. A glorified Sharepoint...and then some!!! We use this tool enterprise wide and it is very effective in allowing us to accomplish our day to day work as well as larger scale objectives. Although we have the ability to continue to use Sharepoint, this tool is much more effective.
What do you dislike about the product?
Occasionally adding in macros can be difficult. Several macros have name so similar that it causes confusion as to which is the correct. Also had an issue when the way to edit was switch to Atlassian editor and lost the majority of our database of users for an enterprise wide tool tracking.
Also, we might like more information as to how to use Confluence as a ticket tracking system for users who have issues with elements that are part of our enterprise.
Submitting a ticket for issues that we have not been able to locate in the online help tool is difficult to do. The first time I attempted to submit a ticket for help, I did not find the link for almost an hour. Once I did, response was quick.
Also, we might like more information as to how to use Confluence as a ticket tracking system for users who have issues with elements that are part of our enterprise.
Submitting a ticket for issues that we have not been able to locate in the online help tool is difficult to do. The first time I attempted to submit a ticket for help, I did not find the link for almost an hour. Once I did, response was quick.
What problems is the product solving and how is that benefiting you?
Planning, goals, enterprise wide efforts. We track it all and are able to collaborate in real time.
Saves us a ton of time.
Saves us a ton of time.
Recommendations to others considering the product:
Straight forward. Allow to track and monitor project status, ideas creation tracking, etc. The list could go on and on.
You can do a lot, but since it is too flexible, it can be chaotic.
What do you like best about the product?
It is a very flexible tool, you can do many things and align it to your own needs.
What do you dislike about the product?
Most people have access to what you do, so since everyone has a different view on how to structure the content, sometimes that capability becomes a problem.
What problems is the product solving and how is that benefiting you?
Team Cooperation
Recommendations to others considering the product:
Ensure that each user receives a fundamental understanding of the capabilities of this tool.
Easy to use, organized, but not pretty
What do you like best about the product?
I like how organized the WIKI function is- multiple pages within pages and easy to add new sections.
What do you dislike about the product?
Not very design heavy. It doesn’t have to have everything, but some more options for thumbnails and graphics would be nice. Also searching within WIKI does not work well.
What problems is the product solving and how is that benefiting you?
Training and accountability. Go to place to store everything.
Everyone needs structure in their life
What do you like best about the product?
Confluence functions as a great tool to document and structure business processes in a secure environment. Confluence operates as far more than just your typical knowledge management system in that you can collaborate with your team to document things in real-time.
What do you dislike about the product?
Page edit features are pretty minimal. It would be nice if there were more text/page formatting options available.
What problems is the product solving and how is that benefiting you?
We are using Confluence to host our knowledgeable.
Easy to manage wiki resource
What do you like best about the product?
Administrating Confluence has been easy to maintain and upgrade throughout the years. I have worked on different installs and never ran into any major issues while administrating this product.
What do you dislike about the product?
It's difficult to integrate non-Atlassian products to utilize Wiki. Not always preferred across all teams in the business.
What problems is the product solving and how is that benefiting you?
Wiki
Change Management
Historical Data
Change Management
Historical Data
Recommendations to others considering the product:
Can be nice for teams across different areas of the business, but purely tech team might want to consider different alternatives.
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