Confluence
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Great for information sharing and collaboration
What do you like best about the product?
I like that our team can set user confluence as a hub to collaborate on documents, sorting information and multiple project specs in one place.
What do you dislike about the product?
Sometimes Confluence can have loading issues. Sometimes I need to click twice on a card URL to get the page to load.
What problems is the product solving and how is that benefiting you?
We use Confluence as a new share-destination for process documents, workflows, project management and tracking.
Recommendations to others considering the product:
More email/notification controls. I receive unwanted emails and there are certain emails I cannot unsubscribe from.
Information Sharing and Collaboration
What do you like best about the product?
One of my favorite ways to use Confluence is to create a page for frequently asked questions or reoccurring issues that have been addressed within our company. This allows me to funnel co-workers to an answer that exists and allows them to comment/collab with others on other solutions.
What do you dislike about the product?
I dislike how it signs me out after around 5 mins of non-use. This tends to slow processes down internally.
What problems is the product solving and how is that benefiting you?
We are worldwide and need an effective way to communicate with one another while sharing documents/images and have the ability to comment and hold one another accountable.
Recommendations to others considering the product:
Don't be afraid to experiment and use the preview tool. There are many macros that can make you confluence page for effective and easier to follow.
Great collaborative tool
What do you like best about the product?
The ability to create stories and pages for documentation
The ease of integration with JIRA
The ease of integration with JIRA
What do you dislike about the product?
It’s styling and formatting is not very updated
What problems is the product solving and how is that benefiting you?
Mostly software
Confused by confluence
What do you like best about the product?
It's easy to view updates and see when they have been time stamped
What do you dislike about the product?
I find it difficult to navigate other than viewing updates
What problems is the product solving and how is that benefiting you?
visibility on IT initiatives that affect customer care
Recommendations to others considering the product:
There should be a beginner's tutorial that's easy to access
Good for ticketing process but cumbersome for agile development
What do you like best about the product?
It has some good options for tracking/reporting/collaborating.
What do you dislike about the product?
There is no simple to-do/checklist option for simple tasks.
What problems is the product solving and how is that benefiting you?
We use this for our development planning and BUG reporting.
Confluence
What do you like best about the product?
Can upload documents and easily share file with teams
What do you dislike about the product?
Product is not that versatile and needs some work
What problems is the product solving and how is that benefiting you?
File sharing is very nice and easy to upload
Document, Document, Document
What do you like best about the product?
I like the ability to provide complete transparency within our business. The tool is flexible, fits well with many of our organizations and is reliable.
What do you dislike about the product?
Every once in a while the formatting gets out of whack. It's an easy fix, but can still be an annoyance.
What problems is the product solving and how is that benefiting you?
Transparency - Accountability - Documentation - Cross-functional Alignment
Recommendations to others considering the product:
Do it - you'll be thankful.
It does what we need it to do
What do you like best about the product?
I like having a unified place for my team to share documentation with each other and knowing who we can ask when we have questions
What do you dislike about the product?
The UI doesn't make a lot of sense when creating a new page. I always feel like I'm looking around a lot to see where it's nested.
What problems is the product solving and how is that benefiting you?
We're trying to keep all of our documentation and onboarding materials in one place so new hires always have a reference point. This has also been helpful when someone switches teams or works on a new product to jump into development fairly quickly
Fantastic way to organize I formation
What do you like best about the product?
Confluence is really easy to use both from an administer standpoint and as a user. Setup is really easy and it looks really nice.
What do you dislike about the product?
I wish that you could change the way that articles are displayed in the glossary.
What problems is the product solving and how is that benefiting you?
Confluence is being a really good way to centralize our help documents as well as our team internal documentation.
Recommendations to others considering the product:
Just use it. It really is a great product. Use online documentation.
Confluence is easy to use, with a great UI
What do you like best about the product?
Our organization uses Confluence because it's a great collaboration tool and document editor. It's got a great U.I. it's easy to use and integrates with Jira and Zendesk.
What do you dislike about the product?
Can't say that I dislike anything about it so far. The only thing I hope they improve is the free training support that they have. I wish they would offer free training up until the Mid Level User range.
What problems is the product solving and how is that benefiting you?
The biggest reason we use Confluence is the collaboration aspect, the easy WYSWYG editor and the biggest sell is that it can sync to your ZenDesk Database.
Recommendations to others considering the product:
If your looking for a great collaborative , searchable document repository, this is it.
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