Confluence
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Confluence, A True Knowledge Database
What do you like best about the product?
Confluence allows you to import documents and such to allow an easy transition from any system. It's also very user friendly and has many plugins to create a unique and useful tool.
What do you dislike about the product?
There is little UI customization, but that allows Confluence to stay structured and to the point, focused.
What problems is the product solving and how is that benefiting you?
We are documenting problems and resolutions!
Recommendations to others considering the product:
Definitely a great utility that you do not have to maintain (thanks to Atlassian support!), only build.
Confluence Review
What do you like best about the product?
Hosting of pages on the confluence with Rich Text Editor and lot many formatting features are great. The great thing about confluence is its a well wide accepted mechanism of sharing knowledge in the form of documents within and outside of organization.
What do you dislike about the product?
Taking Backup of confluence pages are not user friendly or not straight forward. Need operational knowledge to perform this action.
What problems is the product solving and how is that benefiting you?
We are hosting knowledge base, POCs, Guide line documents on confluence.
Great space for organizing tasks
What do you like best about the product?
It's convenient and easy to modify so that only the necessary filters are set, which then later tags the request.
What do you dislike about the product?
It's difficult to search sometimes unless you either filter a lot or you look for a specific unique keyword.
What problems is the product solving and how is that benefiting you?
I submit bug reports for our Engineers through Confluence, and it helps me keep track of the cases that I file, it's a great way of logging for historical purposes, as well as update the Engineer if there are any updates in regards to the case.
Recommendations to others considering the product:
Tagging your cases is super important for searching old cases
Great tool for documenting bugs
What do you like best about the product?
I liked the layout and how simple it was to see updates on bugs. It's also a very simple tool to use. It's also a great tool for people to use to collaborate with bugs on the progress that's being made on them. I also liked how you could do so much with it (meaning not just tracking the progress of bugs).
What do you dislike about the product?
There isn't too much I dislike. The only thing that comes to mind is the cost.
What problems is the product solving and how is that benefiting you?
I was able to see updates on bugs that my customers submitted. The benefit of this is that I was able to reach back out to my customers and provide them with updates without having to reach out to engineering every other day ha
Best way to document and help others
What do you like best about the product?
Its webbased and links can be shared across .Also people can post in comments and questions and can like and dislike the page.
What do you dislike about the product?
Anybody who has access can edit stuff..so admin needs to be strong.
What problems is the product solving and how is that benefiting you?
Meeting notes, personal space for the team to post artifacts .
A great Documentation Solution
What do you like best about the product?
Confluence offers a great product for documenting, and planning your work. If there is something you need to do, chances are you can do it in Confluence.
What do you dislike about the product?
With such a large arrangement of features, the Interface can be confusing at times. You are often supplied with a large section of options, each with additional options, and without spending a fair amount of time researching they may still not help.
What problems is the product solving and how is that benefiting you?
We are working to create full documentation for our IT Department. Having this information readily available has been a fantastic improvement to our workflow and efficiency.
Recommendations to others considering the product:
If you are looking for a generalized solution for your documentation and planning Confluence can help! It will take a bit of work to get everything just the way you like it, but when its all put together, you will have the documentation you have always dreamed of.
great spot to keep our knowledge
What do you like best about the product?
You can write article, explain everything for everybody, embed image,file etc..
What do you dislike about the product?
Sometimes can be difficult to understand
What problems is the product solving and how is that benefiting you?
We use Confluence as our knowledge database, we create article, tutorials and explain some process
Could be better
What do you like best about the product?
The ability to create a file repository all users have access to is the main advantage of the platform.
What do you dislike about the product?
The interface for interaction with other users is considerably poor.
What problems is the product solving and how is that benefiting you?
Good for knowledge management, as it allows sharing a wide range of files and documents. However, it lacks quality when it comes to team collaboration, since the interface for interaction is not user friendly.
Confluence Review
What do you like best about the product?
We use confluence as our WIKI. Really easy to use and post content.
What do you dislike about the product?
Limited ability to design and structure content.
What problems is the product solving and how is that benefiting you?
Knowledge Management - Specially for my team, we are able to create system specific guide and pass them on to new hires
Information Repository Made Easy
What do you like best about the product?
The Confluence software make it creating, collaborating on, and maintaining information for a group of users very easy.
What do you dislike about the product?
The Confluence software has a limited number of fonts compared to a word processing program.
What problems is the product solving and how is that benefiting you?
Created a central location to create, store, and reference documentation for current or future internal and external business use.
Recommendations to others considering the product:
Utilize the Spaces to logically group together information.
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