Confluence
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Simple search functions, difficult to standardize organization
What do you like best about the product?
Easy to search for what you need in a group.
Easy for teams to create their unique organization of topics.
Easy for teams to create their unique organization of topics.
What do you dislike about the product?
Difficult to standardize organization across 200+ people and 10+ teams so everyone can easily access each other’s work.
Difficult to encourage adoption for non-programers.
Difficult to encourage adoption for non-programers.
What problems is the product solving and how is that benefiting you?
Share of knowlegde. Standaridisation of solving some problems. Quicker turn around because able to adapt the work of those who have already invested a lot of time in the issue.
Good way to share technical documentation
What do you like best about the product?
I like that pages can be organized in Confluence per team. It is easy to find information that you need. Additionally, it is a great way to document your work on various projects and see what other team members are working on.
What do you dislike about the product?
I don't have much to say for negatives of Confluence. One nice feature that I wish Confluence had would be a way for teams to edit documents concurrently, similar to the features on Google drive.
What problems is the product solving and how is that benefiting you?
We are using Confluence as a way to document our work and share knowledge within the company. It is great to have a centralized location to turn to for information and instructions.
Recommendations to others considering the product:
Use Confluence for documentation; it is a great way to track even your own progress on projects. Use it to see what other teams are working on to learn more about your company.
Difficult to navigate
What do you like best about the product?
Good repository for documents. Less clunky than SharePoint.
What do you dislike about the product?
Difficult to search pages, editing is a pain.
What problems is the product solving and how is that benefiting you?
Information and document repository.
Very good for documentation
What do you like best about the product?
You can have spaces for you project's and you can share some information usefull of them like manuals, checklist... almost you can share the results of yours meetings.
What do you dislike about the product?
Sometimes is slowly and the search works stranger.
What problems is the product solving and how is that benefiting you?
You can share all project information in a same place.
Recommendations to others considering the product:
It's a great place to have information about projects in a collaborative way.
Ties in well with Jira
What do you like best about the product?
We use Confluence on-prem and it ties in very well with Jira. I like that you can reference documents and workflows directly in Jira tickets.
What do you dislike about the product?
I find Confluence to be a little clunky at times. The previews of documents aren't the best, and the search could be a little more robust.
What problems is the product solving and how is that benefiting you?
We use Confluence to store documents for industry compliance purposes. Many of our team members are spread all over, so being able to have them in a central location is good. We also like that documents are more searchable than they would be if on a file share. We track our Sequence of Events for releases as well as Change Notes in confluence.
Recommendations to others considering the product:
Clearly communicate naming conventions, folders, organization, etc. to users as it can get unwieldy if not managed by a good administrator.
Why Confluence is key.
What do you like best about the product?
I love the ability to discuss things and share knowledge easily with my coworkers and peers.
What do you dislike about the product?
Nothing this program is perfect. I enjoy using this progrm to the fullest extent.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of disorganized inhouse communication.
Easy to use, great layout
What do you like best about the product?
The layout is better than google docs because you can see everything lined up side by side if you would like to. Makes for an easier flow to understand processes
What do you dislike about the product?
Can take a bit of time to get the hang of, the newsfeed with updates can be a bit overwhelming at first.
What problems is the product solving and how is that benefiting you?
Sharing internal knowledge and processes.
Recommendations to others considering the product:
Play around with the different layouts and see what works best. I like having similar docs appear side by side (it makes things easier to process for me)
Confluence
What do you like best about the product?
Ease of use and I can easily keep track of my projects.
What do you dislike about the product?
Confluence can definitely use a new look and feel.
What problems is the product solving and how is that benefiting you?
Tracking projects have been a lot more easy with the use of Confluence.
The best tool for sharing and storing documentation
What do you like best about the product?
I have deployed Confluence in every environment that I've been a part of. It's the best tool for sharing and storing documentation across teams thanks to its robust permissions tools, large assortment of content templates and a marketplace with thousands of add-ons that offer even more functionality.
What do you dislike about the product?
The pricing structure for the on-prem deployment is such that small businesses cannot easily afford licenses for all or even most of their users, making it less than ideal as an Intranet solution. If there was a tier that covered 11-100 users for less than the $5100 sticker price, I would have gladly utilized it in even more environments.
What problems is the product solving and how is that benefiting you?
Confluence excels at organizing documentation, and to that end it has allowed me and my teams to store and recall critical notes even years after the fact. This is especially helpful when diagnosing those pesky one-off IT issues; no longer do you need to scrape through archived e-mails, share drives and search results. In less than a minute, you can ensure that important user guide or tech note does not fall off the face of the earth.
Recommendations to others considering the product:
Explore not only the many plugins available in the marketplace, but also Service Desk and JIRA. These platforms, when used for helpdesk management and bug tracking respectively, really allow you to unite the entire spectrum of IT issues in one tightly-integrated set of tools.
Good
What do you like best about the product?
Ease of use, lots of plugins available, integrates with other Atlassian products
What do you dislike about the product?
would like to see more reporting capability without having to search for plugins. Integration with Qmetry is not available which is something I personally would like
What problems is the product solving and how is that benefiting you?
content sharing across several groups, has been a great tool
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