Confluence
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Not too intuitive
What do you like best about the product?
It's nice that everyone has access and can get connected. The Watch feature is great, because you can watch issues that are relevant to you, and get instant updates.
What do you dislike about the product?
The search feature is not very accurate, and it's really, really hard to find the articles you're looking for. I've had to bookmark everything I use regularly (even stuff I've created) because it doesn't come up accurately on a search.
What problems is the product solving and how is that benefiting you?
We use it as a place to house information. It makes it a bit easier to share knowledge instantly, and stay updated on various projects.
Recommendations to others considering the product:
I think it can solve a lot of business problems, but expect to have a significant learning curve, and expect to take time to train all of your stakeholders.
Team Collaboration
What do you like best about the product?
We use it to have the same documentation on procedures all in one place. It’s really helpful for a comprehensive place to keep it all.
What do you dislike about the product?
Sometimes I have to clear my cookies and log back in if I leave it open for too long.
What problems is the product solving and how is that benefiting you?
We are creating consistency within our organization, which satisfies our customers better. I have realized that it’s so helpful to have documents in one comprehensive place for everyone to access.
Recommendations to others considering the product:
Utilize it well. Keep it updated and formatted well.
Pretty solid once you understand workflow
What do you like best about the product?
Easy to use for internal documentation of work flow and process.
What do you dislike about the product?
Some issues with intuitiveness. UI seems more technical facing less user friendly
What problems is the product solving and how is that benefiting you?
Keeps team members informed on different processes. A nice directory for new members to get familiarized.
Recommendations to others considering the product:
Research other projects to see how they fit with your company
More simple than previous program
What do you like best about the product?
This is a much more straight forward, simplified version of the program my company was using previously. More user friendly and functional.
What do you dislike about the product?
Still a bit cluttered, but most likely difficult to unclutter something that contains so much information.
What problems is the product solving and how is that benefiting you?
Ability to find training and other information in a fairly clear and organized space.
Great documentation portal once you know how to use it
What do you like best about the product?
Keeps everything centralized. Pages can be hyperlinked to each other.
What do you dislike about the product?
It takes some time to learn how to use it. Sometimes tree is difficult to navigate. Page names have to be different if under same tree even if they're under different branches.
What problems is the product solving and how is that benefiting you?
Enterprise-wide documentation portal. Centralized knowledge base.
Great program to collaborate and share information.
What do you like best about the product?
It is a great program where everyone can collaborate their knowledge of their position so others can step in if needed.
What do you dislike about the product?
It's not super user friendly, especially on mobile devices.
What problems is the product solving and how is that benefiting you?
Easy for people to write instructions of certain protocols that need to be held and accessible for everyone.
Simple Interface
What do you like best about the product?
I like that you can see faces and profiles next to names in case you don’t know everyone’s name yet.
What do you dislike about the product?
Sometimes it’s difficult to navigate through all the documents. Especially if you don’t know where to look
What problems is the product solving and how is that benefiting you?
Everyone is on the same page.
not very smooth
What do you like best about the product?
a collaborative tool as it allows multiple users to create their own pages and share it. Easily accessible by other employees.
What do you dislike about the product?
you cannot delete the pages you create
it hangs a lot and acts weird
not very consistent
it hangs a lot and acts weird
not very consistent
What problems is the product solving and how is that benefiting you?
sharing information and working collaboratively in a shared environment.
Proper documentation software
What do you like best about the product?
The best of Confluence is the way to keep your documentation plus integration of extra tools to accommodate the pages to be more detailed, as you can for example add script code, attach files, mention or tag other users, leave some comments, import any doccument, specify references, also can be converted to official doc with word or pdf extensions which can be downloaded. Segregate the documentation onto Spaces, it helps separate the pages from different departments and restricted.
What do you dislike about the product?
The thing which I most deslike is the way to restrict the access for users as its never clear and had issues once we wanted to allow access on certain users. Other thing which didnt like was the email notification which seems like Spam. For Jira software what i dislike is the way to organize the tasks which can be messy if you are involved in different projects and the opportunities.
What problems is the product solving and how is that benefiting you?
Confluence helps to get your enterprise knowledge management system closer on your business and applications as it could be the main documentation reference within the company.
Recommendations to others considering the product:
Strong software which will help you to keep all documentation in a safe and structured place.
As definition says: an application that was built to the requirements of an enterprise knowledge management system, without losing the essential, powerful simplicity of the wiki in the process.
As definition says: an application that was built to the requirements of an enterprise knowledge management system, without losing the essential, powerful simplicity of the wiki in the process.
the easiest and most effective way to share information and knowledge in the company
What do you like best about the product?
Simplicity, accessibility from anywhere, from desktop or mobile. The fact that it is a scalable system that grows together with your business. The pricing is affordable & you can choose also a minumim license to start with a small budget.
What do you dislike about the product?
It is not possible to connect folders that contain files as you can do in other software. The plug-in pricing system is linked to the number of available licenses and it is not possible to pay only for some users.
What problems is the product solving and how is that benefiting you?
Sharing knowledge with all our contact centers worldwide. Thanks to Confluence, our operators can quickly respond to our customers' questions. All the necessary information is available in one place and is well organized and is searchable simply.
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