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Confluence

Atlassian

Reviews from AWS customer

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External reviews

4,100 reviews
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External reviews are not included in the AWS star rating for the product.


    Omer G.

Great to build an Internal KB and collaborate

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
It is great to create an internal knowledge base and write detailed descriptions of product features.
What do you dislike about the product?
I really like it but if I had to change one thing, it would be the design, to be honest. It is so white.
What problems is the product solving and how is that benefiting you?
We are building an internal KB with Confluence about our product. regulations, and etc. Besides this, we use it for product stuff too.
Recommendations to others considering the product:
I think it is the right tool especially if you are using other Atlassian tools such as JIRA.


    Computer Software

Confluence

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
Can be shared to everyone with a link
Auto save
What do you dislike about the product?
Can't format using the format of other. Like format painter.
What problems is the product solving and how is that benefiting you?
Central repository for documentation


    Computer Software

Great for thorough documentation

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
Once we keep Confluence updated my team and I can access the data at any time. It is the best documentation software out there.
What do you dislike about the product?
When copying articles from Confluence the images are not copied and needs to be manually imported.
What problems is the product solving and how is that benefiting you?
Thorough documentation
Recommendations to others considering the product:
It is great! You have to give it a try! 10-10.


    Hospital & Health Care

The Most Used Technology In the Office

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
Ease of use. Without having directions, we were able to use Confluence easily. All of our data was stored in the same place with real time updates from thousands of users.
What do you dislike about the product?
Nothing. I love Confluenece and will recommend it to anyone.
What problems is the product solving and how is that benefiting you?
Networking. Our office has thousands of employees all over the world. Confluence made it easy to interact and share instantly.


    Jessica J.

Game changer for CS!

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
I like being able to keep everything for my team in one place. We used to have one place for FAQs, another place for meeting notes/general updates/links, etc. Having one place to point the team toward that is also accessible by other teams is very convenient.
What do you dislike about the product?
It is a little confusing to use at first. Thankfully I was able to find a few YouTube videos that helped walk me through the process. Those were so helpful!
What problems is the product solving and how is that benefiting you?
It helps all of our teams get on the same page about company policies. It helps us empower our CS agents to answer questions because they have one place in which they can find the information necessary to best help.


    Higher Education

Great tool for collaboration

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
Love the ease of editing functions - so easy to create, share and edit docs by one person or another
What do you dislike about the product?
Not as user-friendly as I’d like. Some really straightforward things require a lot of head scratching to figure out
What problems is the product solving and how is that benefiting you?
We use the wiki through confluence - it gives us a one-stop shop for training docs. Keeping everything in one centralized cloud rather the computer files in a shared network drive makes workflow more efficient


    Outsourcing/Offshoring

Knowledge base tool for quick access to information

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
Large knowledge base for various work related data, with convenient search options.
What do you dislike about the product?
Slightly outdated visuals, but remains adequately functional.
What problems is the product solving and how is that benefiting you?
Used for internal company info, such as contact info, critical known issues, escalation procedures, etc.
Recommendations to others considering the product:
Convenient and simple tool, functional if not stunning visually.


    Computer Software

Great Collaborative Documentation Software

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
It's structured similarly to Google Sites, robust auto-linking to other documents
What do you dislike about the product?
Pay structure is on the higher side, requires hosted solution
What problems is the product solving and how is that benefiting you?
Documentation of both internal and external features


    Hrystyna B.

Monster Functionality but the worst and slowest UI as the result

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
There are may things I like about confluence apps. First of all - the apps provide a great variety of functional tools that any company can find useful.
Second of all, from the very beginning of your experience with confluence apps you will have pretty much everything needed and you will be able to expand with extra extensions and extra plugins.
All that makes Confluence great additional to other powerful apps of the family like Jira, Stride, Hipchat.

The apps are really well interconnected and can be used within each other. this is a great place for developers who like to use specific tools for certain needs and still have everything connected.

The idea of confluence as a place of knowledge is great and many people can benefit from it, however, there are few important Nos.
What do you dislike about the product?
1. Speed

One of the first things you notice in Confluence as you grow your presence there is the speed. And it does not specifically matter on the internet connection or type of computer. The apps are slow and gigantic.
The whole weight of the functionality they carry is bringing them down and therefore make it very hard to operate them.

2. Design
Another great miss of confluence is the overall design.
What problems is the product solving and how is that benefiting you?
With confluence My friends and I are solving issues with bugs and errors in our projects we develop.
Confluence is great for that purpose, Jira is a nice bug tracker and solver and the other apps can support with the Wiki functionality and propose some possibilities for communication.

Now when hip chat and stride has been bought by slack, we can believe in even better integrations between two giants and I am really expecting it to be great!
Recommendations to others considering the product:
*Please, make it faster.
*Make more flexibility with the UI


    Insurance

Great way to stay connected with other team members

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
I like that everyone can add their own stories and tasks to the project board. We have team members across the country. It's a great tool that we can all log in to our team page and see what is going on, what projects are coming up, what sprints are going etc. The ease of use is great!
What do you dislike about the product?
There are times that the site is a little sluggish or overwhelmed.
What problems is the product solving and how is that benefiting you?
There are over 100 team members across the country that can stay connected on our projects with this.