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Confluence

Atlassian

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External reviews

4,148 reviews
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External reviews are not included in the AWS star rating for the product.


    Lesedi M.

Working with Confluence has its ups and downs.

  • September 26, 2025
  • Review provided by G2

What do you like best about the product?
The fact that you can cover a lot of work within the platform without alternating between other platforms. I used to use it everyday before we changed platforms. The customer support is very friendly and they assist you wherever they can. It is easy to implement on Confluence unlike some other platforms. It's easy to integrate on Confluence.
What do you dislike about the product?
It may require you to be quite the technical user in order for you to fully utilize the platform.
What problems is the product solving and how is that benefiting you?
As a team, we were able to cover a lot of ground using Confluence. We got to collaborate on projects, document any updates or new discoveries, I was able to update the Knowledge Base and manage my cases accordingly.


    Fatih D.

Clean interface and integration

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
I like the way that the platform organizes everything from meeting notes to product documentation, with flexible page templates and real-time editing.
What do you dislike about the product?
It was a bit overwhelming when I started using it for the first time.
What problems is the product solving and how is that benefiting you?
Integration with Jira and easy collaboration and editing for a centralized documentation.


    Jeff C.

Confluence is an amazing collaboration tool.

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
How user friendly it is, the ability to easily export/import information, and especially it's cohesive integration with Jira.
What do you dislike about the product?
I don't have many bad things to say about it honestly but sometimes formatting a page to look nice can be a challenge.
What problems is the product solving and how is that benefiting you?
The main one is business collaboration and how it allows our employees to work together efficiently.


    Kamesh M.

Confluence: User friendly collaboration tool

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
Everything in one place is best part of Confluence. It organizes team documentation very well. Centralize project documents makes it easier for people to work togather and keep track of documents.
What do you dislike about the product?
Gets complicated when there are too many links on same page. Also larger documents with many images and links delay performance.
What problems is the product solving and how is that benefiting you?
- Collaboration with third party apps.
- Role based access along with collaboration with teams.


    Hitesh P.

Confluence, A platform for team collaboration and knowledge sharing

  • September 24, 2025
  • Review provided by G2

What do you like best about the product?
Confluence serves as a centralised knowledge base, functioning like a digital library for teams. It enables them to store and share documentation in an organised manner. The process of documenting requirements is straightforward, and multiple team members can edit content in real time. Its easy integration with other tools, such as Jira, adds to its reliability and encourages frequent use by users who need to understand and plan project structures.
Implementation is fairly simple for any project structure and flow with Confluence
The confidence tool is one of the frequently used tools and is helpful to ease the development process
As a product of Atlassian, Confluence also benefits from responsive customer support.
What do you dislike about the product?
Confluence editing experience sometimes gets slow if multiple working on the same document and is prone to errors.
If the documents are not organised properly, it's very hard to find the specific knowledge when spread across multiple documents
The page does not update in real time for multiple developers, which can lead to data loss
What problems is the product solving and how is that benefiting you?
It helps us to organise a vast amount of documentations in one place and the collabractiona and knowledge sharing is very easy with it.


    Harindi J.

An Essential Platform for Collaboration and Documentation

  • September 24, 2025
  • Review provided by G2

What do you like best about the product?
Confluence is very user-friendly once you get started, and it’s easy to implement across teams. I really like how it centralizes documentation and makes collaboration seamless. The wide range of features, along with its smooth integration with other tools, helps us stay organized and productive. I also appreciate that it’s reliable for daily use, and whenever support is needed, the resources available are helpful.
What do you dislike about the product?
At times, the interface can feel a little complex when trying to format pages or adjust layouts, but once you get used to it, it works smoothly. Overall, it’s more of a learning curve than a real drawback.
What problems is the product solving and how is that benefiting you?
Confluence helps solve the challenge of scattered information by providing a single place for documentation, knowledge sharing, and collaboration. It reduces the need for endless email threads or searching through multiple platforms. This has benefited me and my team by saving time, improving transparency, and making it easier to stay aligned on projects.


    Naga Likhita C.

A solid tool for team collaboration and documentation

  • September 21, 2025
  • Review provided by G2

What do you like best about the product?
Confluence stands out for its intuitive interface and seamless integration with other Atlassian products, making it an excellent choice for collaborative documentation and knowledge sharing. I particularly appreciate how easy it is to create, organize, and search for content, which significantly improves team productivity. The ability to customize pages with macros and templates allows for flexibility in presenting information, and the real-time collaboration features ensure that everyone stays on the same page. Overall, Confluence has become an essential tool for managing project documentation and fostering transparent communication within our organization.
What do you dislike about the product?
While Confluence offers many valuable features, there are areas that could be improved. The permission settings can sometimes be complex to manage, especially in larger organizations with multiple teams and spaces. Additionally, the performance can occasionally lag when working with very large pages or attachments. Some users may also find the learning curve a bit steep when first getting started, particularly with advanced formatting and macros. Despite these challenges, the benefits generally outweigh the drawbacks, and ongoing updates continue to address many of these concerns.
What problems is the product solving and how is that benefiting you?
Confluence addresses several key challenges related to team collaboration and knowledge management. It provides a centralized platform where teams can create, store, and organize documentation, making information easily accessible to everyone. This helps eliminate information silos and ensures that important project details, meeting notes, and processes are well-documented and searchable. As a result, our team experiences improved transparency, faster onboarding for new members, and more efficient collaboration across departments. The ability to track changes and maintain version history also ensures accountability and consistency in our documentation practices.


    Himanshu S.

Simple, reliable place for our team docs

  • September 20, 2025
  • Review provided by G2

What do you like best about the product?
I like that everything's in one place - meeting notes, project specs, onboarding docs and leave calendar. It's easy to find and setup the latest version and everyone can collaborate without sending a dozen files around. I Love the collaborative editing and templates. Team members can jump in, update pages and leave comments -- which keeps content fresh and reduce back and fourth meetings.
What do you dislike about the product?
Some formatting controls are annoying (tables and layouts can be fiddly), the mobile app isn't great. also get pricey as your team grows. And also Permissions and space setup are confusing for new users, which leads to messy pages if no one enforces structure.
What problems is the product solving and how is that benefiting you?
Confluence gives us a single source of truth for specs, runbooks and notes. That means fewer repeated question, faster onboarding and less time digging for info -- which speeds up everyday work. Also It captures decisions and context in one place and links them to our Jira work, so stakeholder and new teammates can quickly understand why things happened.


    Brahmos R.

Great knowledge hub for our team but with a slow learning curve

  • September 19, 2025
  • Review provided by G2

What do you like best about the product?
Easy to set up templates help our team set up knowledge bases for our engineering team. It helps us integrate with other Atlassian apps (mainly jira service management & jira software). It helps us update code documentations and information for users, contractors, and stakeholders at a daily basis.
What do you dislike about the product?
It can be difficult to use for smaller teams and projects in the organization. It can feel extremely overkill for simple documentation needs. For most cases its better to just use a simpler tool like notion or a larger doc file.
What problems is the product solving and how is that benefiting you?
Confluence helps us keep IT documentations up to date for the engineering teams. It allows large teams in the organization and external users, contractors, collaborators and stakeholders find information about products & projects. Our teammates find it easy to stay up to date and constantly update knowledge bases about projects on a daily basis.


    AJAY KANT K.

best for project management

  • September 18, 2025
  • Review provided by G2

What do you like best about the product?
confluence makes team collaboration really simple and best for me.
What do you dislike about the product?
sometimes the interface feels a bit cluttered and it could be faster in loading large pages.
What problems is the product solving and how is that benefiting you?
it helps us stay and organised ,improves and transparency and speed up decision making.