Confluence
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4,204 reviews
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Great for those who use, and are comfortable with, JIRA. Confusing for buisness folks.
What do you like best about the product?
Attach me to JIRA and other integrations with tools like SLACK.
What do you dislike about the product?
The challenging UI that is really made for for dev teams and others who writte in code.
What problems is the product solving and how is that benefiting you?
Reference documentation related to accounts.
Confluence and Me
What do you like best about the product?
The ease of use and user customizations make this app distinct.
What do you dislike about the product?
Frankly, I do not dislike any features of this product.
What problems is the product solving and how is that benefiting you?
Productivity.
Overwhelming but necessary
What do you like best about the product?
collaboration is easy once your team is fully tained on the use and processes are optimized. everyone can stay in the know on company-wide initiatives but also check in on seemingly small updates or log some new idea. great for product documentation and product kickoffs, user stories, task delegation, etc
What do you dislike about the product?
the learning curve is high - incredibly high. pages, briefs, tickets, boards, stories... none of it is clear and their onboarding/tooltips leave a lot to be desired. advanced search is practically buried and search filters are non-existent.
What problems is the product solving and how is that benefiting you?
definitely getting the whole company lopped in on what product & dev are up to now that we're using confluence (used to be a complete mystery). we can easily associate metrics and timeline with initiatives and make sure prioritization is correct & informed.
Recommendations to others considering the product:
it's basically an industry standard so you should probably get on board - just know the ramp up time is close to 6+ months if any teams larger than ~20 need to collaborate in here
Easy collaborative tool
What do you like best about the product?
Love the fact that you can tag users and action items after a meeting
What do you dislike about the product?
Page trees are a bit combursome to manage
What problems is the product solving and how is that benefiting you?
Collaboration and shared space
Recommendations to others considering the product:
N/a
Good but the search could be better
What do you like best about the product?
The Overview Page, Ability to create different spaces, ability to comment on posts, updates that we see on regular basis. All of these makes it a really cool software.
What do you dislike about the product?
The software still lacks a modern UI. Also, it should have a better Search feature. That's the major things!
What problems is the product solving and how is that benefiting you?
We are having a really big organization which has lots of policy. Also, there are lot of procedures that we need to follow for a customer. Having confluence ready to go allows us to refer to all of the data that is there on the software. Also, to update it for all the users and let them know about it.
Recommendations to others considering the product:
Please consider using the software if you have a large amount of data / processes / policies to manage.
Great to build an Internal KB and collaborate
What do you like best about the product?
It is great to create an internal knowledge base and write detailed descriptions of product features.
What do you dislike about the product?
I really like it but if I had to change one thing, it would be the design, to be honest. It is so white.
What problems is the product solving and how is that benefiting you?
We are building an internal KB with Confluence about our product. regulations, and etc. Besides this, we use it for product stuff too.
Recommendations to others considering the product:
I think it is the right tool especially if you are using other Atlassian tools such as JIRA.
Confluence
What do you like best about the product?
Can be shared to everyone with a link
Auto save
Auto save
What do you dislike about the product?
Can't format using the format of other. Like format painter.
What problems is the product solving and how is that benefiting you?
Central repository for documentation
Great for thorough documentation
What do you like best about the product?
Once we keep Confluence updated my team and I can access the data at any time. It is the best documentation software out there.
What do you dislike about the product?
When copying articles from Confluence the images are not copied and needs to be manually imported.
What problems is the product solving and how is that benefiting you?
Thorough documentation
Recommendations to others considering the product:
It is great! You have to give it a try! 10-10.
The Most Used Technology In the Office
What do you like best about the product?
Ease of use. Without having directions, we were able to use Confluence easily. All of our data was stored in the same place with real time updates from thousands of users.
What do you dislike about the product?
Nothing. I love Confluenece and will recommend it to anyone.
What problems is the product solving and how is that benefiting you?
Networking. Our office has thousands of employees all over the world. Confluence made it easy to interact and share instantly.
Game changer for CS!
What do you like best about the product?
I like being able to keep everything for my team in one place. We used to have one place for FAQs, another place for meeting notes/general updates/links, etc. Having one place to point the team toward that is also accessible by other teams is very convenient.
What do you dislike about the product?
It is a little confusing to use at first. Thankfully I was able to find a few YouTube videos that helped walk me through the process. Those were so helpful!
What problems is the product solving and how is that benefiting you?
It helps all of our teams get on the same page about company policies. It helps us empower our CS agents to answer questions because they have one place in which they can find the information necessary to best help.
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