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Confluence

Atlassian

Reviews from AWS customer

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External reviews

4,070 reviews
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External reviews are not included in the AWS star rating for the product.


    Mayurathan T.

An Essential Tool for Organizing Team Knowledge Effectively

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like that Confluence makes it easy to create, organize, and share documents with my team in one place. It helps everyone stay on the same page. Even my company fully utilizes it for frequent usage such as maintaining leave system with easier integration with Jira and Google drive. Even if we need to clarify our issues, the customer support team is responsive and helpful.
What do you dislike about the product?
Sometimes it takes fair amount of time to load, and even though we can create useful pages, sometimes formatting the document is not that much easy implementation as I'd like .
What problems is the product solving and how is that benefiting you?
Confluence allows us to have all our project documentation, meeting notes, and team knowledge in a single organized place. It eliminate confusion, improves collaboration, and gives us the capability of finding and changing information easily whenever we need it.


    Computer & Network Security

Its great in storing all the needed information

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like how Confluence makes it easy for teams to collaborate on documents in real time and track changes.
What do you dislike about the product?
Sometimes Confluence loads slowly, especially with large pages or multiple attachments
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered information by providing a centralized space for all our team documents, processes, and project notes. This helps us save time and avoid miscommunication


    Christopher C.

Very Great Replacement for a Wiki

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
How easily the information is organized, and how easily it integrates with JIRA
What do you dislike about the product?
We need more themes besides light and dark!! I want colors
What problems is the product solving and how is that benefiting you?
Software does not have documentation, and as a QA person I can help rectify that


    Information Technology and Services

Powerful Collaboration & Knowledge Management Tool

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Accessible; User-friendly; Robust and intuitive platform that collaborates and manages information; Integrates perfectly with other products (especially JIRA); Improves team productivity and collaboration; HIGLHLY RECCOMMENDED
What do you dislike about the product?
Expensive for larger teams; Mobile experience is limited; Slow when searching or loading large documents
What problems is the product solving and how is that benefiting you?
Assists in resolving a number of significant issues pertaining to documentation, knowledge management, and collaboration.


    Muhammad Moosa A.

Review: Jira Confluence – A Powerful Collaboration and Knowledge Management Tool

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Jira Confluence by Atlassian has proven to be an essential platform for team collaboration, documentation, and knowledge sharing. As part of the Atlassian ecosystem, it integrates seamlessly with Jira, making it especially valuable for software development, project management, and cross-functional teams.
What do you dislike about the product?
While basic features are easy to grasp, mastering templates, macros, and advanced formatting options can be overwhelming for newcomers. It’s not always intuitive for non-technical team members.
What problems is the product solving and how is that benefiting you?
Multiple users can edit pages simultaneously, and changes are tracked with a robust version history. Inline commenting and mentions foster collaboration and keep discussions contextually linked to the content.


    jalal h.

Comparison with Others like clickup and Asana

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Its user interface is cool
We can manage everything like tickets, tasks, assignee, and the status on single page which is very easy for me.
What do you dislike about the product?
Only thing i dislike is when ever a test plan is ran i if i found any issues i have to go inside the reports and then have to define the bug which is not appearing on the main task due to this some time the dev teams missed, then i have to explain because i am the QA there
What problems is the product solving and how is that benefiting you?
Its easy to maintain all the documentation about the features, that is helpful for all new and old staff


    Junaid A.

A reliable space for team collaboration and knowledge sharing

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
I like how Confluence gives our team a shared place to organize everything, from project docs to meeting notes. It’s super helpful when we need to go back and track discussions or decisions. The clean layout, easy linking between pages, and integration with tools like Jira really help keep things flowing.
What do you dislike about the product?
While it’s a great tool, it can feel a bit complex at first. Finding the right page sometimes takes a few extra clicks, especially if your space isn’t well organized. Also, when there’s a lot of content, loading can slow down a bit.
What problems is the product solving and how is that benefiting you?
Confluence helps us solve the chaos of scattered information. Before, our project notes, SOPs, and ideas were all over the place, emails, docs, chat threads. Now everything lives in one central hub, so the whole team stays on the same page. It saves time, reduces miscommunication, and makes onboarding easier for new team members can access everything from day one.


    Islam T.

I use Confluence to create and manage team documentation and collaborate on projects.

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Easy to collaborate and organize docs.
What do you dislike about the product?
Clunky UI and slow page loading time.
What problems is the product solving and how is that benefiting you?
Confluence centralizes team knowledge, streamlines documentation, and improves collaboration, saving time and reducing miscommunication.


    Lasitha J.

Reliable and Efficient Tool for Managing Daily Tasks

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
As a Customer Support Engineer, I appreciate how easy it is to track tickets, document internal solutions, and collaborate with teammates across different departments. The interface is clean, and search functionality helps me quickly find older issues and knowledge base articles. Integrations with tools like Jira and Slack are also very useful for daily operations.
What do you dislike about the product?
Sometimes, the system can be a bit slow when loading large pages or searching through older content. Also, the permissions and user roles can get a bit tricky to manage if you're not familiar with the admin settings.
What problems is the product solving and how is that benefiting you?
It helps streamline customer issue resolution, maintain a structured knowledge base, and improve internal communication. Our response time has improved, and onboarding new support team members is now much easier thanks to proper documentation and collaboration tools.


    M. N.

Leader in Collaboration Tools

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
The integration of Confluence with many other tools is exciting. Recently, I noticed they have integrated with VS Code for real-time updates in the ticket or story, one is working on.
- Its Ease of Use feature is so obvious, the tool itself guides its user.
What do you dislike about the product?
Image snapshot manipulation becomes difficult sometimes. Its dimensions are changed for no reason. We have to fix it on each edit of the message
What problems is the product solving and how is that benefiting you?
It gives a great source of central reposiroty of knowledge base on any of the problem. it provides in time notification via email. searching a specific topic is also easy