Confluence
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Confluence for internal documentation
What do you like best about the product?
- Ability to add diagrams in-line.
- Lucidchart equivalent diagrams editor
- Lucidchart equivalent diagrams editor
What do you dislike about the product?
- No clear bookmarking strategy.
- Too much choice for documentation causes lack of homogeneity.
- Too much choice for documentation causes lack of homogeneity.
What problems is the product solving and how is that benefiting you?
Internal documentation of tools and code.
Meeting notes.
Meeting notes.
Recommendations to others considering the product:
Excellent for documenting about the products. Easy to search and to make and manage spaces.
How Confluence Works in our Software Company
What do you like best about the product?
Working with confluence is a game changer when it comes to documenting all internal procedures. Like any company, there are 1000+ procedures and onboarding new people is tough when they have nowhere to go to read about it.
What do you dislike about the product?
Although Confluence is great, the initial setup was a little tough. I guess you need to be pretty technical to be able to know everything about it before embarking on your first post.
What problems is the product solving and how is that benefiting you?
Like any company, there are 1000+ procedures and onboarding new people is tough when they have nowhere to go to read about it.
Now, when a new employee starts, we give them a link to confluence and boom, they have everything they need to know internally about how the company runs. Fall into a situation and not sure what to do, go to confluence to read the procedures on XYZ. It takes the need for memorizing everything and the inaccuracy of everyone's memory remembering something different.
Now, when a new employee starts, we give them a link to confluence and boom, they have everything they need to know internally about how the company runs. Fall into a situation and not sure what to do, go to confluence to read the procedures on XYZ. It takes the need for memorizing everything and the inaccuracy of everyone's memory remembering something different.
Recommendations to others considering the product:
If you are looking for a tool to document everything about your company, your product for internal use, Confluence should be on your list to try out. Pick a person in your company technical and give them a vision of what you want accomplished. Then let them run with it and setup a couple of examples. You need to make sure that you have buy-in from other staff or it will not work.
Great way to keep everyone on the team updated
What do you like best about the product?
The ease at which things can be updated and notifications sent to team
What do you dislike about the product?
I get an email anytime something is changed
What problems is the product solving and how is that benefiting you?
Keeping a telecommuting team connected and on the same page
Recommendations to others considering the product:
Great product when your team is spread out across the country
Confluence is a potential Wikipedia for companies and their products, services and projects
What do you like best about the product?
Different kind of content to write: from meeting notes to blog post, requirements, etc.
Task assignation with deadline is very useful, integration with Jira with option to open tickets from there immediately is useful too.
The tool provide the possibility to build very self-explaining content, especially if you work with Digital Product and you want to present your product and improvements to the entire company.
Task assignation with deadline is very useful, integration with Jira with option to open tickets from there immediately is useful too.
The tool provide the possibility to build very self-explaining content, especially if you work with Digital Product and you want to present your product and improvements to the entire company.
What do you dislike about the product?
Pages organization can be improved, it's a bit difficult have a quick view of the documents tree. Also search is not so much optimized, then it's a bit tricky find the right document with the Search feature or looking at the pages in the tree.
What problems is the product solving and how is that benefiting you?
Meetings summaries were missing before Confluence, shared information with the entire company about product news, improvements and general updates around.
Recommendations to others considering the product:
Map your spaces with your need and use those rules to have a standard content organization
WiKI
What do you like best about the product?
search function is great for any items you search for.
What do you dislike about the product?
The performance is not great sometimes.
What problems is the product solving and how is that benefiting you?
Company Wiki and great for auditing.
Confluence, not just a wiki
What do you like best about the product?
It's really easy to edit, add comments, as to grant permission. If you have Jira and Jira Service desk services you can link task in Jira, or use a Confluence's space as the knowledge repository for the service desk.
What do you dislike about the product?
It's not well-linked with Office's products. Sometimes you have to download a content instead of work online (es. Office 365 and Google Docs)
What problems is the product solving and how is that benefiting you?
If you want to create all the requirement for a project, this is the best way to write down all the parts of the project and follow with just a click with a real task, that could be assigned to an agency, and follow with all the steps of the project. In other words: from the theory to the practice
Recommendations to others considering the product:
Me
Good collaboration tool
What do you like best about the product?
Good collaboration tool, markdown support
What do you dislike about the product?
I don’t like the outdated user interface.
What problems is the product solving and how is that benefiting you?
Documentation and collaboration
Easing the collarboration
What do you like best about the product?
I like how everyone can collaborate on the same page. Assigning task, with deadlines was very useful.
What do you dislike about the product?
I didn't like the layout. It was not pleasing to work on.
What problems is the product solving and how is that benefiting you?
It helped keep track of our progress with our clients.
Recommendations to others considering the product:
Helpful in work collaboraion.
Great product
What do you like best about the product?
Confluence is easy to use, and also very organized. It categorizes each issue into larger groups that make it easy to locate specific info
What do you dislike about the product?
There’s so much information on some pages that it can be overwhelming
What problems is the product solving and how is that benefiting you?
We solve live channels like chats and phone calls. It helps agent locate issues while being efficient
Concise and Concrete
What do you like best about the product?
Notifications to the team whenever we make any updates. Plus we can easily reorganize and post blogs whenever we have new roll-outs or updates. No limits whether we want to spice things up by adding GIFs or files which the team can download as well.
What do you dislike about the product?
Takes a bit of practice to resort and reorganize pages though. But so far, so good!
What problems is the product solving and how is that benefiting you?
Centralized knowledge base with quick updates and notifications to the team as well.
It also centralized a way of tracking JIRA and updates!
It also centralized a way of tracking JIRA and updates!
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