Confluence
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4,188 reviews
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Overall great, search could be made much, much easier
What do you like best about the product?
Confluence is great because every department can have all of their technical documentation handy in one area. The feedback tool makes it easy to create tickets where the documentation is lacking.
What do you dislike about the product?
The search feature is awful. You end up bookmarking and watching pages you need often because the search tool doesn't pull up anything useful when you use it.
What problems is the product solving and how is that benefiting you?
It keeps everyone on the same page at once. It's simple enough for.everyone to use and keeps everyone up to date with new procedures.
Recommendations to others considering the product:
Guru has a knowledge verification feature, which we're slowly moving over two for our support KB
Solid KB tool
What do you like best about the product?
Formatting options for articles, different spaces per department, activity logging
What do you dislike about the product?
Could use a better search functionality with more filters.
What problems is the product solving and how is that benefiting you?
Internal knowledge base. It's helpful to have one portal for everyone to access information. Is easy to use for collaborating on information sharing.
Useful for cataloguing help documentation
What do you like best about the product?
Great for referencing useful resources when encountering problems
What do you dislike about the product?
Search functionality gets difficult when a lot of documentation is put into the site
What problems is the product solving and how is that benefiting you?
Allows for quick access of help materials
Confluence is great for doc storage but with drawbacks.
What do you like best about the product?
Great wysiwyg editor, good tools and integrations for many other services.
What do you dislike about the product?
Search functionality is weak. Hard to find what you’re looking for with big document sets.
What problems is the product solving and how is that benefiting you?
We use confluence to write and store product and engineering documentation.
Great for collaborative documentation
What do you like best about the product?
I really like how the content is organized like a wiki
What do you dislike about the product?
I think the product is great, no dislikes.
What problems is the product solving and how is that benefiting you?
We use it for documentation.
Reliable
What do you like best about the product?
Ability to share information from various sources in one place
What do you dislike about the product?
Interface is kind of unattractive and takes some getting used to when setting up your account for the first time
What problems is the product solving and how is that benefiting you?
Sharing information with various teams and clients easily
Good
What do you like best about the product?
Can easily share information with colleagues, can categorize pages
What do you dislike about the product?
no dislikes, it has everything you would need
What problems is the product solving and how is that benefiting you?
can easy share data on a secure platform (not on the cloud)
Great for Corporate Organizations
What do you like best about the product?
I like the edit, restriction permissions and label features for Confluence. We use it for training and interdepartmental. I like that you can create different platforms/areas and organize any relevant info as a subsidiary. Which is great for organizing articles and how to's. We use it as a knowledge database and infrastructure.
What do you dislike about the product?
I dislike the editing features when creating or editing articles. It get's quite confusing, especially for people that aren't used to basic editing features. I feel like this can be simplified a bit more. Autosave feature isn't as apparent and it would be great to view edit history.
What problems is the product solving and how is that benefiting you?
It provides structure and platforms for departments within our company and vertical channels. It helps up maintain training, macros, presentations and minutes.
Great Wiki, Needs Improved Search/Archiving Features
What do you like best about the product?
I appreciate the fact that Confluence has become the main place that we store all company information in - from HOW TOs, Playbooks and Product Knowledge to Internal PTO calendars and Human Resources information. It really allows you to
What do you dislike about the product?
The search functionality is not as robust as the platform, and archiving overall is a true nightmare.
What problems is the product solving and how is that benefiting you?
It allows our company of 120+ employees to have access to the same information. It also allows us to create departmental spaces for knowledge sharing.
Pretty good tool for displaying technical information
What do you like best about the product?
Atlassian has added tons of free Macros that help you design your pages to impress.
What do you dislike about the product?
Ability to house attachments is seriously lacking. Many want to use Confluence as a documentation repository - but it is simply not designed to handle files. Each page allows for attachments, but those attachments get lost with only a small, single icon to retrieve them.
What problems is the product solving and how is that benefiting you?
Each product team is able to display their team progress effectively. Notes on projects are also shared publicly in order to efficiently collaborate.
Recommendations to others considering the product:
Great for displaying data. Not so great as a file repository.
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