Confluence
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The marriage of knowledge base and PM tool
What do you like best about the product?
Our ability to like pages between Confluence and other Atlassian products like service desk and Jira
What do you dislike about the product?
A lot of starting from scratch when it came to importing our previous KB articles (even though it was an ideal opportunity to "clean house")
What problems is the product solving and how is that benefiting you?
Level the playing field and when we begin using service desk being able to directly apply article pages to resolutions for our clients.
Confluence Review - Could You Use This?
What do you like best about the product?
Confluence is a good tool for an intranet and internal systems of keeping data, updating data, sharing data, reviewing project plans, and more. It is a collaborative tool and I am continually learning about its features and capabilities. It seems to have a few plug-ins and you can brand it at your own organization. I feel like it is pretty user friendly. I would recommend it.
What do you dislike about the product?
It is new to me so of course it is a change to learn something new compared to what I am used to which is Sharepoint. I like that you can copy and use templates, if you have a repetitive task then you don't need to continue to do the same thing over and over again from scratch. You can control access and admin rights. The designs seem to be fresh and current. Not much I dislike about this product.
What problems is the product solving and how is that benefiting you?
Knowledge Management I would see is the most basic problem being solved. It is a great tool for uploading all sorts of documents you can share and assist in version control versus sharing data through email. I think all organizations need something similar to this.
Recommendations to others considering the product:
Review it's capabilities and see if it matches up to what you want. I would say def. get some sort of initial training even it is very basic and low level to get groups and teams started.
Confluence Review
What do you like best about the product?
I like how easy it is work with others and collaborate on projects and documents in one place. Being able to see other updates and get notifications on updates made, being able to edit documents efficiently and keep things very organized makes this product very helpful.
What do you dislike about the product?
There is not much that i dislike, Learning how to use the templates is somewhat tedious, the mobile version is not as fluid and sometimes I have trouble tracking page changes.
What problems is the product solving and how is that benefiting you?
Confluence has helped solve the problem of having our company work on projects together without having different versions of documents and projects on different people's computers, emails, etc. We are able to work on the same task collaboratively. We able to communicate more efficiently with each other, keep everyone up to date on the status of something and have a dedicated go to spot to find information.
Recommendations to others considering the product:
I would recommend anyone in a business where you collaborate with others and want a centralized place to work and save information to use Confluence.
Confluence: Great Workflow
What do you like best about the product?
The layout of Confluence is simple and not too busy. I like how easy it is to find the tabs, links, etc. on the side of the screen for navigating the website. The updates listed on the home screen are quite helpful in showing who posted what, when they posted it, etc. I particularly like that there is an option to "view changes" to a document already posted.
What do you dislike about the product?
Confluence offers notifications to users when new content is posted, but though I have signed up for these notifications, I never receive them. I would like a more helpful way to stay up to date with what is going on with what has been posted and when. I am unsure if there is a smartphone app for Confluence, but something like this would be helpful as well for people who work remotely or on the go.
What problems is the product solving and how is that benefiting you?
I use Confluence as a way to keep up with what the content creators in my company are doing. It is a great way for them to let me and other contractors know what opportunities are available for work. I particularly like that guides on creating content for my company are posted and maintained there as it makes them easier to find and access repeatedly than if they were simply in e-mail format. Overall, I think the opportunity to be able to stay engaged with the company even though I work remotely has been very helpful and has helped me improve my job performance.
Recommendations to others considering the product:
I think this site works great for team collaboration and especially engaging remote workers in the company as a whole. It would be nice to streamline communication and notifications, so providing a way to do this or clarifying how users can receive notifications from Confluence would be helpful.
A Solid Tool that is Sometimes Used by Atlassian as a Testing Ground
What do you like best about the product?
- You can start working from a blank page or from many supported templates
- Great comment system for collaboration and for users to ask questions on articles and blog posts
- Integration with JIRA
- WYSIWYG editor removes the need for having to know HTML or CSS
- Blog feature for sharing important news
- Great comment system for collaboration and for users to ask questions on articles and blog posts
- Integration with JIRA
- WYSIWYG editor removes the need for having to know HTML or CSS
- Blog feature for sharing important news
What do you dislike about the product?
- Features are changed or removed with little notice
- System-wide outages have become more common in 2018
- Atlassian uses the production environment to test features without users being part of a beta program. This is problematic as depending on your company's usage of Confluence, the sudden change of features or layout could prevent work from getting done. As I write this, they are using the blog feature to test their page editor.
- Various bugs in editor which result in a loss of productivity (some due to using it as a beta ground)
- System-wide outages have become more common in 2018
- Atlassian uses the production environment to test features without users being part of a beta program. This is problematic as depending on your company's usage of Confluence, the sudden change of features or layout could prevent work from getting done. As I write this, they are using the blog feature to test their page editor.
- Various bugs in editor which result in a loss of productivity (some due to using it as a beta ground)
What problems is the product solving and how is that benefiting you?
My company uses Confluence as a knowledge base for support agents and as a way to share news with team members. The support agents are located around the world and having a central knowledge base is key to keep all members in sync.
Recommendations to others considering the product:
Know that it is a fairly solid tool, but the bugs, downtime, and use of the production environment as a testing ground can impact your usage.
Confluence
What do you like best about the product?
I like the ability to tag my co-workers and communicate easily with them on this application.
What do you dislike about the product?
Mainly the issue with getting so many email notifications
What problems is the product solving and how is that benefiting you?
We are able to track client issues on one platform and have many users contribute information for review and notifications
Sensational Collaborative Tool
What do you like best about the product?
From the set up of a pages to creating the structure of a Confluence space, I have found Confluence to be incredibly easy to use. As part of the Atlassian suite, the integration with Jira is a great added bonus. The control panel makes for quickly formatting the rich text.
One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.
One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.
What do you dislike about the product?
There really isn't much. I guess one thing to call out would be around creating tables. It is very difficult to see the borders of the columns and rows. I find that I can struggle to know where to be entering the text within a cell. It was be nice if there were options to select the thickness of the lines.
What problems is the product solving and how is that benefiting you?
Our project team had a need for a collaborative environment where members could share information to help educate one another. One key benefit I have come to realize is the ability to define permissions for which team members could access each page.
Recommendations to others considering the product:
Jump in feet first. You will not regret pursuing the use of Confluence for your projects and company as a whole.
Great knowledge management system.
What do you like best about the product?
It's great for collaborating and sharing information across organizations.
What do you dislike about the product?
Navigation between pages could be smoother. It works well when you know what you're looking for, but can be difficult to search more broadly.
What problems is the product solving and how is that benefiting you?
We've established an effective knowledge management system to maintain and expand upon our institutional knowledge.
Functional and Easy to Use!
What do you like best about the product?
How sinple it is to upload information within the platform and the use of tools to help simplify.
What do you dislike about the product?
Nothing as it works great for our team.
What problems is the product solving and how is that benefiting you?
The ability to collaborate with different teams within the company.
Works okay for code documentation but could be better
What do you like best about the product?
I like the native integration with JIRA tasks, and being able to structure code blocks in the document itself. You can add lists pretty easily, and they have support for many different language. They have a relatively simple and useful WYSIWYG toolbar for the document editor, which is nice and convenient.
What do you dislike about the product?
I dislike the fact that it can be super buggy or even unresponsive in browsers other than Chrome. It makes it hard developing cross-browser applications and sites without having to switch and use multiple browsers at the same time. I have had it load very slowly and even crash several times on Firefox while trying to edit a simple page with a small paragraph of text on it. Not to mention that it can be hard to find the pages/documents you are looking for at times because the layout and structure of the pages can be relatively arbitrary and hard to link up together. I wish it could be organized by project, but I think you have to create them yourself, it seems.
What problems is the product solving and how is that benefiting you?
I use Confluence for organizing product processes, allowing for better development workflows by creating proper documentation for releases and new product features, collaboration on releases and documentation in general so that the development workflow is done correctly.
Recommendations to others considering the product:
There are better documentation softwares, but this is the only one so far that I know have native JIRA integration. So if you are using Atlassian products anyways, this is a good way to go.
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