Confluence
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An excellent platform for academic collaboration and structured knowledge sharing
What do you like best about the product?
Confluence is a powerful tool for organising research materials and collaborating across academic projects. I particularly value how it allows our research group to build structured documentation spaces that can be accessed by multiple contributors at once. The ability to create templates for meeting notes, literature reviews, and project timelines has been extremely helpful. Integrating with Jira also makes tracking research milestones much more systematic.
What do you dislike about the product?
Confluence has a learning curve, particularly for students or academics who are new to digital collaboration platforms. The interface can feel cluttered, and pages with a lot of data or attachments sometimes load slowly. The mobile app also doesn’t provide the same smooth editing experience as the web version, which limits flexibility.
What problems is the product solving and how is that benefiting you?
Confluence is helping us solve the challenge of fragmented information across research teams. In academia, documents often exist in personal folders, email threads, or separate platforms, which makes collaboration difficult. With Confluence, we now have a centralised knowledge base for research protocols, meeting notes, project timelines, and IT documentation. This improves transparency, reduces duplication of work, and ensures all collaborators — both staff and students — can access updated information at any time. The benefits include faster collaboration, easier onboarding for new researchers, and greater efficiency in managing large, complex projects.
A centralised knowledge hub that transformed collaboration in our team
What do you like best about the product?
Confluence makes teamwork seamless by providing one central space for knowledge sharing. I particularly value the way it integrates with Jira, allowing project documentation and task tracking to flow together. The rich templates, intuitive editing, and ability to embed media or diagrams make documentation clear and engaging.
What do you dislike about the product?
The platform can be overwhelming for new users. The interface feels cluttered at times, and large pages take longer to load. Mobile functionality also lags behind the desktop version, making it harder to collaborate on the go.
What problems is the product solving and how is that benefiting you?
Confluence helps us address the long-standing challenge of fragmented knowledge across teams. Previously, important documents were scattered across emails, shared drives, or personal folders, making it difficult to access reliable information quickly. With Confluence, we now maintain a centralised knowledge base and IT documentation hub. This improves transparency, reduces duplicated work, and ensures that project details, policies, and technical processes are always up to date. The benefit has been significant time savings, improved collaboration, and greater confidence that everyone is working from the same source of truth.
Good for general documentation, but not AWS-focused
What do you like best about the product?
Confluence is quite reliable when it comes to documentation and team collaboration. Its Ease of Use makes it simple for new users to get started, and the Ease of Implementation was fairly smooth within our setup. The Frequency of Use across teams is high, as it helps centralize information and keep track of ongoing projects. Overall, it provides a structured way to share and organize knowledge.
What do you dislike about the product?
On the downside, the Number of Features can sometimes feel overwhelming, and not all of them are relevant for day-to-day work. While the tool supports integrations, the Ease of Integration with certain third-party apps isn’t always seamless. In addition, the Customer Support experience could be more responsive and proactive, especially when issues affect collaboration at scale.
What problems is the product solving and how is that benefiting you?
Confluence helps us solve the problem of scattered documentation by giving a central place for teams to create, store, and share information. It improves knowledge management, reduces confusion, and ensures that everyone has access to the latest updates. With features like collaborative editing and structured pages, it makes project tracking and internal communication more organized. This saves time, increases team productivity, and ensures smoother handovers across teams.
Confluence is the reference guide for the future
What do you like best about the product?
Confluence is our bible of information, its very interactive so we can use images as a guide that help us to be more aware about what is is missing in our implemetation, also when we need to check information the custome support is attentive to our processes, we use confluence daily and we integrate with all our tools since is very easy to get.
What do you dislike about the product?
So far the only thing that it is a difficult bullet point is the assignment of roles.
What problems is the product solving and how is that benefiting you?
Confluence is our reference guide so every procees that my team needs to follow, need to be on confluence first, when we have a new employee that the way they can check our system and guide themselves to make sure that they are aware of our newest request and keep us aware of the necessities of the line, its always the first tool that employees can use in case they need assistance.
Useful Info
What do you like best about the product?
We can organize the information on our procedures for agents to have easy access.
What do you dislike about the product?
Nothing I dislike really. It's easy to use and really useful.
What problems is the product solving and how is that benefiting you?
It helps me organize SOP's and other useful guidelines/templates.
THE BEST SOP PLATFORM
What do you like best about the product?
How easy the workflows are structured there
What do you dislike about the product?
Nothing, really organized, love it and I can't imagine my knowledge central being elsewhere
What problems is the product solving and how is that benefiting you?
Organization of information, makes it easy to follow and learn
Multilateral reliability when documenting processes
What do you like best about the product?
Ease of use and versatility when writing documentation and sharing content related to processes. Also very useful in capturing meeting notes, team projects and updates. It was easy to implement, with the help of the IT team, using it frequently. We integrate it with all Atlassian package, mostly used with being Jira.
What do you dislike about the product?
Difficulty in organizing multiple pages and content. We are rarely using it on customer support
What problems is the product solving and how is that benefiting you?
Organized content and easy to write documents. Project documenting and note taking
Great platform for organizing projects and campaigns
What do you like best about the product?
I like the ticketing system that allows you to nest tickets into each other. It's great for organization.
What do you dislike about the product?
When using a templated approach (rows and columns) inside a ticket, it feels limited to the surface being used (i.e. if desktop, it shows a window that you have to scroll within to see all the contents - it'd be more optimial if this feature scaled with adapability to screen size)
What problems is the product solving and how is that benefiting you?
It's allowing me to stay on top of project information by keeping an organized hierarchy of information in an accessible place to all the teams.
A robust and reliable platform for software project documentation and workforce collaboration
What do you like best about the product?
Confluence offers a clean and intuitive workspace for creating, storing, and sharing documents. At Caresystems South Asia, we use it extensively to document software projects, maintain client implementation guides, and manage internal processes. The platform is straightforward enough that most staff can begin using it with minimal training, and its familiar formatting options make navigation and content creation easy.
Rolling it out within our organisation was relatively smooth, particularly since we were already using other Atlassian products. Setup and configuration did not require heavy technical involvement, and new projects could be documented almost immediately after deployment.
Confluence has become part of our daily operations. Teams across development, consulting, and support use it consistently to record meeting notes, store technical specifications, and collaborate on project documentation. The range of tools available — from page hierarchy and collaborative editing to template libraries and search — gives it the flexibility to support many different business functions.
Its ability to connect with Jira is especially valuable, as it links project documentation directly with tasks and issues. Beyond Jira, integration with other Atlassian and third-party applications extends its usefulness, allowing us to streamline workflows across departments without needing separate platforms.
Rolling it out within our organisation was relatively smooth, particularly since we were already using other Atlassian products. Setup and configuration did not require heavy technical involvement, and new projects could be documented almost immediately after deployment.
Confluence has become part of our daily operations. Teams across development, consulting, and support use it consistently to record meeting notes, store technical specifications, and collaborate on project documentation. The range of tools available — from page hierarchy and collaborative editing to template libraries and search — gives it the flexibility to support many different business functions.
Its ability to connect with Jira is especially valuable, as it links project documentation directly with tasks and issues. Beyond Jira, integration with other Atlassian and third-party applications extends its usefulness, allowing us to streamline workflows across departments without needing separate platforms.
What do you dislike about the product?
There are still areas where the platform could improve. Very large documents or pages with multiple embedded files can slow performance, which interrupts productivity. The reporting and audit trail features, while present, are not detailed enough for strict compliance requirements. Offline use is also limited, which can create difficulties when teams are working with clients in locations where internet connectivity is unreliable.
Customer assistance is another area of concern. While Atlassian provides thorough online guides, knowledge bases, and community forums, direct hands-on support is less accessible. For urgent issues, relying heavily on self-service materials can be frustrating and time-consuming.
Customer assistance is another area of concern. While Atlassian provides thorough online guides, knowledge bases, and community forums, direct hands-on support is less accessible. For urgent issues, relying heavily on self-service materials can be frustrating and time-consuming.
What problems is the product solving and how is that benefiting you?
Confluence is solving the problem of fragmented and inconsistent documentation within our workforce scheduling software projects at Caresystems South Asia. Previously, technical requirements, client onboarding documents, and internal knowledge bases were stored across multiple tools, which often led to duplication, version control issues, and wasted time searching for the right document. Confluence brings all of this into one central, structured, and easily searchable space.
The main benefit is improved efficiency and collaboration. Our developers, consultants, and support staff can work together in real time, ensuring that updates are visible immediately and reducing communication gaps. Its integration with Jira further connects documentation with project management, which is particularly useful in coordinating software development, testing, and client deployment. Overall, Confluence enables our teams to save time, maintain accuracy, and ensure that everyone has access to the most current information.
The main benefit is improved efficiency and collaboration. Our developers, consultants, and support staff can work together in real time, ensuring that updates are visible immediately and reducing communication gaps. Its integration with Jira further connects documentation with project management, which is particularly useful in coordinating software development, testing, and client deployment. Overall, Confluence enables our teams to save time, maintain accuracy, and ensure that everyone has access to the most current information.
CONFLUENCE REVIEW
What do you like best about the product?
CONLUENCE IS EASY TO USE, TO IMPLEMENT AND INTEGRATE AS IT OFFERS REALLY GOOD CUSTOMER SERVICE ANS IS A VERY INTUITIVE TOOL, I USE IT EVERYDAY BEACUSE OF FEATURES AS DOCUMENT CREATION AND REAL TIME COLABORATION AND COEDITING
What do you dislike about the product?
WE HAVE LARGE KNOWLEDGE BASES AND FINDING SOMETHING CAN BE DIFICULT DUE TO POOR SEARCH ACCURACY
What problems is the product solving and how is that benefiting you?
IT HELPS KEEPOING OUR KOWLEDGE BASES UPDATED TO ALL OUR TEAM
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