Confluence
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Simpler to use than Sharepoint!
What do you like best about the product?
It's an easy system to learn. The intuitive navigation makes finding information about a topic very simple.
What do you dislike about the product?
The search engine doesn't always pull the most relevant information.
What problems is the product solving and how is that benefiting you?
Utilizing the system for company content management. Information is managed in a central repository making a very useful reference for any company related topic.
Using Altassian Repository
What do you like best about the product?
Its ability to free form of documenting information. Building pages that suite the need. The databse does not take alot of space.. Its cost & licensing
What do you dislike about the product?
Lacks slick graphics to best represent the pages & data.
What problems is the product solving and how is that benefiting you?
Simplification of sharing information within and outside the organization. The history and notification of the product.
Recommendations to others considering the product:
You have the ability to use the product for 30 days without cost. You tube videos provide simple explanations and works with Microsoft outlook.
Review for Confluence
What do you like best about the product?
Confluence allows the tracking of bugs, errors and action items among a team. Scheduling, as well as documenting happens on the same website for the entire team which makes it easy to track items.
What do you dislike about the product?
It is not super easy to navigate between all the pages (confluence for documentation, jira for scheduling and action item tracking). The user interface is not very easy to navigate and is not very intuitive.
What problems is the product solving and how is that benefiting you?
Scheduling of tasks and error tracking for collaborative work.
Data centralization for everyone
What do you like best about the product?
What I mostly like with Confluence is the data centralization it provides us. With a smart page arborescence, you can easily organize your business documentation and find what you need.
It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.
Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!
It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.
Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!
What do you dislike about the product?
However, it can be hard sometimes to format a page and insert links or files. Images can't be positioned as we want it to and they only have 3 different sizes. This is why, despite the great centralization it provides us, we consider it as a little bit archaic in terms of formatting. If Confluence could be as easier to format as a PPT document for example, it would be outstanding!
Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.
Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.
What problems is the product solving and how is that benefiting you?
With Confluence, we are avoiding spreading documentation and data across different tools. It allows us to have a one-time place where all our documentation and ideas can be put and that the tech team can use as reference.
Our UX designer and product manager use it a lot since we write all our requirements in Confluence.
Our UX designer and product manager use it a lot since we write all our requirements in Confluence.
Recommendations to others considering the product:
If you have multiple product lines or just need a one-time place for your product documentation, Confluence is a great tool.
Perfect in-house documentation tool
What do you like best about the product?
Aside from Wordpress, Confluence is the closest to WYSIWYG online publishing you can get.
What do you dislike about the product?
The pricing structure. Don't get me wrong, I love that I can implement a 10 user server license for $10. I would jump at the chance to buy a 25 user license if it was about $500, instead of $1,500.
What problems is the product solving and how is that benefiting you?
IT documentation has been an issue just about everywhere I've ever worked.
These are some of the challenges I've encountered with documentation:
- Too wordy. Information overload
- Not enough information.
- Only one person maintains it.
- Documentation spread across file shares and NOT searchable.
Confluence solved all of the above issues.
For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.
The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.
These are some of the challenges I've encountered with documentation:
- Too wordy. Information overload
- Not enough information.
- Only one person maintains it.
- Documentation spread across file shares and NOT searchable.
Confluence solved all of the above issues.
For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.
The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.
Recommendations to others considering the product:
My suggestion is that you run it on a Linux server if you can, or cloud-based. I feel like it would be really be a waste of resources to run it on a Windows server (Hardware + OS License + Possible DB License + Backups = $Ouch). Confluence can be a bit tricky to get installed on Linux, but it's totally worth it. Even a very small server can effectively run Confluence. I've run it almost exclusively on VMs. I think a small 50 person office could get a lot of use out of the cloud-based service. Any company that has a remote workforce should definitely consider going cloud. If you have over 100 users, I'd recommend an in-house server for sure.
Confluence is a very useful application to maintain documents with versions
What do you like best about the product?
Ease of use. Versatility. Faster access of documents
What do you dislike about the product?
Nothing really here. Sometimes the export or upload features don't allow to browse files directly instead have to drag drop files
What problems is the product solving and how is that benefiting you?
Large files storage benefits and maintaining versions of documents is done automatically so business can always review latest version
Easy to setup and use team collaboration software.
What do you like best about the product?
The ease of use from setup all the way to daily maintenance of pages is very straight forward, easy to see version history on pages for accountability. Watch pages and alerts are straightforward and easy to use. Setting up automated checklist for new pages is easy and improves accountability between team members.
What do you dislike about the product?
Not much, a media wiki book is very helpful unless your a power user of previous wikki software. Depending on size of your org keeping up with unified styling and page hierarchy can be a little overwhelming.
What problems is the product solving and how is that benefiting you?
The passing of tribal knownage down though the company. Easy to search pages help new employees to search for obscure problems and categorize one off solutions as found. Team collaboration and task checklists is very useful and the other primary function of the software.
Recommendations to others considering the product:
Some minor knowledge in markup language is very helpful. In general if you can edit a wikipedia article then you can manage Confluence. its best to set up clear style guides and branding when first setting it up rather than trying to clean up pages after the fact.
Great product
What do you like best about the product?
This product is easy to use and to learn.
What do you dislike about the product?
Could be a little easier to format information.
What problems is the product solving and how is that benefiting you?
Getting information to all users within the company
Confused Confluence user
What do you like best about the product?
Not much at all - though I am sure there are positives.
What do you dislike about the product?
I did not like the amount of research, data entry and unable to find documents
What problems is the product solving and how is that benefiting you?
We used confulence to manage a new website design and launch
Easy to Use Wiki that Tries but does not Succeed at Much Else
What do you like best about the product?
Confluence has powerful features for creating and managing our company's internal wiki and intranet. Wiki formatting is advanced and easy to use, and it has beyond the features we require or use on a daily basis. The user community of Confluence means that if I'm ever looking to find out how to do something, the answer is a quick search away.
What do you dislike about the product?
Some of the task management features that exist in Confluence seem straightforward to implement, but task tracking, user mentions, and commenting are not successful in doing much more than causing users to have more emails in an already crowded inbox.
What problems is the product solving and how is that benefiting you?
Confluence provides our company with an internal knowledgeable where were do some small project management, but also is the repository for all of our policies, procedures, and methodologies.
Recommendations to others considering the product:
Confluence is a very easy to use wiki and it's formatting tools create great content. Comparatively to a product like mediawiki, Confluence makes a much more modern set of wiki pages.
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