Confluence
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Knowledge Base Powered by Jira
What do you like best about the product?
This has so much power behind it with the JIRA platform. Being able to link different articles to tasks in your JIRA projects has been extremely useful. Also the ability to link articles to helpdesk tickets has provides our users with the ability to self-help rather than having to reach out to support.
What do you dislike about the product?
Like all things JIRA, it takes a bit of learning to figure out how to do things. It's a complicated and complex tool and isn't for the faint of heart. If you're willing to put in the time and effort, though, it's worth it.
What problems is the product solving and how is that benefiting you?
A centralized database of our different knowledgebase articles that are easily navigated to and provide great information to our employees.
Great product
What do you like best about the product?
We love using Confluence. It has made our business improve and our daily lives much easier. We hope to use it for many years to come.
What do you dislike about the product?
Nothing comes to mind about disliking this product, its great!
What problems is the product solving and how is that benefiting you?
Its simple to use and easy to learn - the best combination!
Very organized!
What do you like best about the product?
I like how it is organized piece of data for all teams and I like how each section can be given permissions.
What do you dislike about the product?
The dashboard can get a bit too crowded which can cause a lot of more confusion.
What problems is the product solving and how is that benefiting you?
we get to share general information about products to all teams at once.
Recommendations to others considering the product:
Go for it. It will help you be more organized about your problems.
Confluence Is A Fantastic Wiki- when it works
What do you like best about the product?
Anything management posts is right there.
What do you dislike about the product?
Haven’t been able to access in months. I lost access randomly and my company has been working to restore it.
What problems is the product solving and how is that benefiting you?
Confluence allows me to see what management has posted, as far as latest software downloads, team statistics, etc.
Recommendations to others considering the product:
Pricing can be a bit much, but if you’re a large volume company with a lot of revenue, it’s worth the investment.
Confluence for Operations
What do you like best about the product?
We could collaborate across departments easily
What do you dislike about the product?
It required java and it uses a large amount of resources on its server
What problems is the product solving and how is that benefiting you?
Internal projects and non customer focused work
Recommendations to others considering the product:
Utilize a 3rd party to integrate
share the idea
What do you like best about the product?
it is easy to collection the idea and share with co-worker
What do you dislike about the product?
the permission is complex. need improving the user experience in assign the permission
What problems is the product solving and how is that benefiting you?
manage the software project
JIRA confluence is the best team collaboration tool for all the projects.
What do you like best about the product?
Bridge between the team members... helps in recognize if everyone is on the same page of project work.
What do you dislike about the product?
It's bit complicated for beginners to understand.
What problems is the product solving and how is that benefiting you?
Business Analysis and Quality Assurance.
Recommendations to others considering the product:
Lots of companies these days are using a JIRA Confluence as their team collaboration tool.
Confluence - the house of all of our internal resources!
What do you like best about the product?
I love that it's easy to navigate within the tool and categorize documents by topic.
What do you dislike about the product?
Sometimes editing the docs gets a little finicky.
What problems is the product solving and how is that benefiting you?
We house all of our internal resources on Confluence. So anytime someone needs to learn more about a process, we go straight to Confluence to look up information!
Easy add, drag and drop management solution
What do you like best about the product?
I like how user friendly the interface is.
What do you dislike about the product?
I dislike how sometimes the new pages can get placed out of order
What problems is the product solving and how is that benefiting you?
The program solves the problem of everyone not being on the same page. This is an easy solution to keep everyone up to date.
Confluence for Collaboration
What do you like best about the product?
I love that we can all share documents and communicate easily.
What do you dislike about the product?
There is a learning curve., but once you get the hang of building it can be a very useful tool.
What problems is the product solving and how is that benefiting you?
We're able to provide documentation to one another in a clear and predictable manner which is easy to use.
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