Confluence
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Great Documentation and Collaboration Platform
What do you like best about the product?
This software allows you to collaborate on documentation and set tasks or "watch" documents that get updated. You can also allow anonymous access to pages that you decide in order to give visibility to other areas of the company where a license might not be needed or make sense.
What do you dislike about the product?
I am not a huge fan of the user interface as it seems a bit boring. The core features are great but sometimes you'll need to buy a third party plugin (example: workflow)
What problems is the product solving and how is that benefiting you?
We are solving our documentation problem. With this system we hope to capture each area's servers, processes, and training. This system provides a wiki-like platform where you can collaborate on pages in real-time like Google Docs.
Recommendations to others considering the product:
Sign up for the trial in the cloud. It's quick and costs nothing. It can be overwhelming at first to wrap your head around so I would suggest reading the documentation first.
Learning curve, but worth it
What do you like best about the product?
Integration with JIRA - if you're an Atlassian shop, it only make sense to add Confluence to your workflow. It's best for documenting team communication.
What do you dislike about the product?
File structure is severely lacking. It's hard to find documents that you place in there, even with a well-documented plan.
What problems is the product solving and how is that benefiting you?
Team communication is documented in a place that everyone can see. We can share files with versioning and provide notes.
Excellent place for project documentation and team dashboards
What do you like best about the product?
Easy to use and very robust gadgets you can use out of the box. Easy to publish the page after you have made updates. Easy to access in combination with JIRA software.
What do you dislike about the product?
Not able to allow all company members to access it unless they have a specific license, used to be able to have view only access as long as you had a JIRA license.
What problems is the product solving and how is that benefiting you?
Central location for important documentation.
Great tool for collaboration and managing projects.
What do you like best about the product?
Ability to multitask within an online environment in a seamless application. This created a streamlined advantage when collaborating with our team across the nation.
What do you dislike about the product?
Learning curve can be somewhat high starting out. Managing multiple tasks and risk of duplication was frequent within the company. This can be a cause of the learning curve.
What problems is the product solving and how is that benefiting you?
We were solving/benefiting through peer review and organization.
Recommendations to others considering the product:
There are multiple ways to manage tickets within Confluence. Making sure to remove duplicate tickets and email directly within the application and help with referencing specific work items.
Lots of options, needs learning curve
What do you like best about the product?
There are options to do just about anything you need. It's a nice place to store collective knowledge. I like that you can upload documents or just type the info right into the site. I guess, that's mostly it, there are a lot of features.
What do you dislike about the product?
There is a lot to learn and it can be daunting. Also, it is a little hard to hyperlink things in the text of the page you are making. The calendars are annoying and there should be a better way to stop watching them. Overall I think the calendars function could use some work. Everything is "pretty" from a user perspective, but actually using some of the functions it is capable of becomes difficult.
What problems is the product solving and how is that benefiting you?
Work tickets
active wiki
active wiki
Effective and Easy
What do you like best about the product?
The User Experiencenis well thought out and the different aspects work well together
What do you dislike about the product?
Some of the items can seem convoluted, especially when getting into nested items.
What problems is the product solving and how is that benefiting you?
Project planning
Good Document Repo
What do you like best about the product?
It's an easy way to consolidate documents/changelogs/documentation etc. The document tree is useful and the pages are easily modified via html.
What do you dislike about the product?
It's tedious to use. I find I prefer making documentation in Google Drive and copying it over to Confluence, which defeats the purpose a bit.
What problems is the product solving and how is that benefiting you?
Document and plan consolidation.
Vast amount of built in macros to provide various info to different audiences.
What do you like best about the product?
High configurability of the various Spaces and subsequent pages.
What do you dislike about the product?
Getting to know everything which can be done, and best practices for setting them up.
What problems is the product solving and how is that benefiting you?
Providing internal documentation across departments.
Recommendations to others considering the product:
Lots of tools to work with; works great with JIRA.
reasonable tool for sharing info, knowledge base etc
What do you like best about the product?
relatively easy to get up to speed with. good for sharing knowledge base articles and tips. Easy to see who had accessed stuff.
What do you dislike about the product?
can be hard to find what you want at times. too many features available and we only use a few.
What problems is the product solving and how is that benefiting you?
good for collaboration and sharing
Excellent software to organize project planning and execution
What do you like best about the product?
The flexibility of the tool in tweaking and creating the templates to meet business requirements.
What do you dislike about the product?
It can be overwhelming for new users at times, but as long as proper expertise is available internally it shouldn't be a problem.
What problems is the product solving and how is that benefiting you?
Focusing on project documentation and transition into execution.
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