Confluence
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Robust and extensible
What do you like best about the product?
The best part about Confluence is the different plugins available from both Atlassian and third parties. Confluence is best thought of as a platform.
What do you dislike about the product?
Wiki markup. Intended to be quick, but not robust enough to be particularly useful. Thankfully, HTML editing is available.
What problems is the product solving and how is that benefiting you?
Internal knowledgebase that everyone can contribute to. Having a centralized knowledgebase for work functions ensures that your documentation is up to date and reliable.
Confluence works well for our needs
What do you like best about the product?
Confluence allows us to have easily searchable documentation that helps our team stayed trained and up to date. We use this tool to write documentation about new product releases so our delivery and support staff can easily reference the pages when they are on the phone with a client. We also hold all our training documents, as well as archive meeting notes and videos here. Several teams also use Confluence to hold documentation about complex processes or workflows that can also be reference points to save valuable time.
What do you dislike about the product?
Editing and creating pages is difficult and clunky at times. It is also difficult to see the vast documentation as a whole across our whole company rather than in subsections so it is difficult for me to find pages in other domains of the company. When you have several thousand pages in Confluence, the search functionality can be a little rudimentary and frustrating if you do not know the specific keywords of what you are looking for. I also struggle with the basic formatting functionalities and am frustrated with some of the limitations I see on Confluence versus other tools, such as Google docs.
What problems is the product solving and how is that benefiting you?
A lot of companies struggle with keeping information centralized and accessible. Confluence is a good solution as it holds most information in one location, so everybody can access information easily and independently. The new layout is clean and looks modern.
I also appreciate that Confluence allows multiple users to be able to edit a page, so you get the collaborative nature of Google docs.
I also appreciate that Confluence allows multiple users to be able to edit a page, so you get the collaborative nature of Google docs.
good KM platform
What do you like best about the product?
connectivity with jira , ease of use, ease of customization , plenty of add-ons
What do you dislike about the product?
nothing special, upgrades are not easy if you are using the on-premise version , price can become expensive for some usage scenarios
What problems is the product solving and how is that benefiting you?
simple wiki, documentation and team spaces
Recommendations to others considering the product:
go for it
Confluence helping Next Generation Cargo Solutions
What do you like best about the product?
Easy to share information and knowhow with others
What do you dislike about the product?
Projects not always able to see each other (could be a configuration issue)
What problems is the product solving and how is that benefiting you?
Knowledge base, Internal Wiki
Have been using confluence as a project wiki
What do you like best about the product?
Ease of use, Integration with other atlassian products.
What do you dislike about the product?
Licensing cost of the product seems to be a bit on the higher side.
What problems is the product solving and how is that benefiting you?
Trying to identify a product which fits into the Agile process methodology.
Very easy to use and links to JIRA for easy tracking
What do you like best about the product?
That we can keep requirements all in one location that all team members can easily view and provide feedback.
What do you dislike about the product?
Some of the templates and creating templates can be kind of a pain. It's also a little frustrating when you try and copy and paste into Confluence you lose formatting.
What problems is the product solving and how is that benefiting you?
Keeping an open line of communication on all projects. Upcoming and in progress. We also started using it for an internal knowledge base which is great since we can grant read only rights in that specific space.
Very hard to find anything
What do you like best about the product?
Great way to create and publish documentation in a cloud setting.
What do you dislike about the product?
Very hard to find what you need. Working in a large company, there are so many directories and folders, sub folders, that it can get very hard to find something unless you have a direct link.
What problems is the product solving and how is that benefiting you?
Cloud documentation for ease of use, version control, and collaboration.
One Tool to Rule them All
What do you like best about the product?
Confluence is VERY open. I am able to upload images, videos, embed links, create tasks from an epic, the dynamic nature of Confluence allows me to convey any message to anyone, all in one place.
What do you dislike about the product?
My only dislike is also my favorite part. Confluence can be so Dynamic, that training someone to use Confluence for the first time is daunting. There are terms and systematic uses for each piece that letting someone create things without fully understanding the system can clutter and quickly mess up what you've built.
What problems is the product solving and how is that benefiting you?
We use Confluence for SOPs, program and project reviews, and documentation of system changes and updates.
Recommendations to others considering the product:
Confluence can be great for managing all documentation for your team, however, be wary that having the power to create a document doesn't mean you should. Take the time to learn other companies or people's best practices before jumping in yourself.
Use of Confluence in Day to Day Activities
What do you like best about the product?
It is platform and icon friendly for all users
What do you dislike about the product?
Going from one area to another can be challenging as you do need to go through several steps
What problems is the product solving and how is that benefiting you?
Training modules and policies
Access and ease of use
Access and ease of use
Recommendations to others considering the product:
Training and live training with product on the job
confluence review
What do you like best about the product?
The ability to have many people connected to one thing and get updates real time
What do you dislike about the product?
Limited capabilities. Could just be my access though.
What problems is the product solving and how is that benefiting you?
We are able to keep technical documentation available and easily editable.
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