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Confluence

Atlassian

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External reviews

4,075 reviews
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External reviews are not included in the AWS star rating for the product.

    Hospital & Health Care

Confluence

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
Its excellent for documentations and how to's
What do you dislike about the product?
Email notifications for every edit made onto an existing page.
What problems is the product solving and how is that benefiting you?
Documentation and meeting notes.

    Computer Software

Confluence Review

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
It's cloud based so it makes collaboration with multiple people easier
What do you dislike about the product?
The search isn't great and the formatting is limited
What problems is the product solving and how is that benefiting you?
Central repository for documentation, instructions, etc for our business.
Recommendations to others considering the product:
Google Drive/docs can work just as well. Confluence only makes sense if you are using other Atlassian products

    Internet

Company wiki

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
You are free to have different department pages within confluence and upload all company policy and guidelines so they are housed in one place.
What do you dislike about the product?
It can be hard to navigate and the looks of confluence are pretty bismal. There lacks a flare of design.
What problems is the product solving and how is that benefiting you?
We were able to create one home for all guidelines, policies, and updates. This has been very helpful in rolling out HR documents, and employee travel policies.
Recommendations to others considering the product:
Make it more user friendly. I have a hard time navigating the system to find the homes of departments I want to view. Writing a blog post is also not super easy to navigate around.

    Marketing and Advertising

Confluence User Review

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
It's a central location where everyone can access files and updates.
What do you dislike about the product?
The user interface seems a bit outdated in Confluence.
What problems is the product solving and how is that benefiting you?
Users in different departments have a single, centralized location for files and updates.

    E-Learning

Internal Wiki Wiki Yeah

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
The page navigation and ease of finding various, nested resources and pages.
What do you dislike about the product?
Page creation tools. Easier drag and drop templates for adding images and sections could help expedite the process. On the reverse end, the ability to preview and edit pages my going into HTML code (like Wikipedia allows you to do) would help cut down on the need for edits.
What problems is the product solving and how is that benefiting you?
We use it for knowledge transfer and reference across departments. It is beneficial to easily look through an internal repository of knowledge across a variety of projects and clientele.
Recommendations to others considering the product:
Experiment with it and learn how to use it your way.

    Elizabeth B.

Old school software, yet easy and helpful to use

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
I like how easy it is to edit content. I find that some software makes every little process harder so their software seems "cutting edge". Although Confluence's layout is common, it's classic and everything is easily accessible. I find I am comfortable using it on a daily basis as opposed to other kinds of CMS'.
What do you dislike about the product?
I wish I could have more options when it comes to Confluence's text editor. They have great options, but in some areas I feel limited. I like to be creative, so using only the basics in a text editor can be quite boring for me.
What problems is the product solving and how is that benefiting you?
We use Confluence as a medium to host new ideas--something like a sandbox. We have been able to easily pass our ideas back and forth using Confluence as it is easily accessible and easily edited. We find anyone can easily use it without trouble.
Recommendations to others considering the product:
This should not be a customer-facing flagship site. Use WordPress or Dreamweaver for that. This should be a support site that can help solve internal communication problems for your company.

    Internet

Too much a bad thing?

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
Confluence is a great wiki tool. Working in an industry where we are always documenting information for clients, this allows us to do so often and well.
What do you dislike about the product?
Confluence offers many tools and features. Sometimes I wish there were less as I can get lost in the features very easily.
What problems is the product solving and how is that benefiting you?
Documentation, instructions, etc. Most of the time we are documenting how to use new tools and features. We also use Confluence to build out requirements documentation and provide templated pdfs to clients.

    Patrick L.

Great collaboration and content management tool

  • June 02, 2017
  • Review provided by G2

What do you like best about the product?
The tool is very easy to learn and use. And being a wiki at heart, it strongly encourages collaboration, which greatly helps with adoption. It's content authoring experience is also fantastic, with a very flexible and easy to use editor, catering to both new comers and experienced power users alike.

It also has a wide range of 3rd party add-ons that help to extend what the product is able to do, making the tool even more flexible. You can use it as a wiki (as it was originally intended for), or a more serious documentation platform, social collaboration portal, intranet, and more.
What do you dislike about the product?
The cloud and on-prem offerings, while mostly have the same out of the box capabilities, but when it comes to 3rd party extensibility, is very different, where the on-prem offering is far more flexible than the cloud equivalent. New users however, are often not aware of this, and can get frustrated when moving from on-prem to cloud to only find things they love about the product are no longer available.

Its content permissions, while decent, can be limiting in some scenarios, especially when involving sharing contents with parties outside of your own organization.
What problems is the product solving and how is that benefiting you?
Using Confluence as one of the followings:

* intranet
* extranet
* documentation platform

Its content authoring experience means more people can contribute to the content, so as content management system (CMS), it is extremely flexible, able to react and adapt to changes quickly.
Recommendations to others considering the product:
Check for feature gaps between on-prem and Cloud, to make sure what you need is available for the option you select (Cloud is usually more restrictive), especially with 3rd party extensions.

    Chad L.

Wiki, Intranet, Knowledgebase, etc

  • June 02, 2017
  • Review provided by G2

What do you like best about the product?
Confluence is a flexible solution that not only allows admins to use it how they wish, but also users. It seems as though each user in our organization has their own way of using it, and that's just fine by us.
What do you dislike about the product?
We have noticed that upgrades have a tendency to break things, but not keeping up to date leaves you vulnerable to attacks.
What problems is the product solving and how is that benefiting you?
Confluence is our one stop shop for SOWs, to-do lists, task tracking, issue tracking, and document sharing.
Recommendations to others considering the product:
Determine whether you want to take on the cost and hassle of running on prem

    Ian Christopher d.

Create a central repository for all of your documentation

  • June 02, 2017
  • Review provided by G2

What do you like best about the product?
Linking Confluence and JIRA tasks makes project management much efficient.
What do you dislike about the product?
Initial user experience can be very overwhelming
What problems is the product solving and how is that benefiting you?
Project hand-off and knowledge sharing
Recommendations to others considering the product:
Make sure you also use JIRA

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