Confluence
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Confluence - project management and tracking is easy!
What do you like best about the product?
Ability to store, organize, and retrieve documents, notes, and important meetings.
What do you dislike about the product?
I wish there was a direct messaging feature available on Confluence and linked with Jira.
What problems is the product solving and how is that benefiting you?
We use Confluence to store, organize, and keep records of important meeting notes and documents; allocate tasks, track progress, and generate reports. The best part is that all of this can be easily linked with issues and bugs in JIRA. We also assign tasks to employees using Confluence. It has made task allocation, project management, and tracking easier.
Its a great tool to share info within team! Knowledge Base and good team collobration.
What do you like best about the product?
Watchers feature is great, it helps to keep everyone up to date. I am also impressed by the calendar feature which can be used as a planning tool and subscribed to by members of a team. It also integrates to the active directory. For technical or administrative roles, upgrading to a newer version is a breeze
What do you dislike about the product?
The layout could be more user friendly!! The email updates are great - when a page changes which you watch you get an email saying that it changed , Except what changed doesn't seem to work very well.
You cant have a "click menu" on the panel...
You cant have a "click menu" on the panel...
What problems is the product solving and how is that benefiting you?
Creating wiki pages, for documenting retrospectives,managing team holidays etc...
One of the business improvements I will like to achieve is for staff to reduce the number of different applications they browse to for their daily work
One of the business improvements I will like to achieve is for staff to reduce the number of different applications they browse to for their daily work
Recommendations to others considering the product:
Use and try, its a useful tool to manage team work.It is easy to solve collaboration among st technical teams and produce knowledge base articles. Spaces can be created for different products and/ or services based on choice.
Very easy team collaboration tool
What do you like best about the product?
It's very easy to add/change/remove pages in confluence and share them with others or permission them to remain private. The look is modern and sleek, and it's intuitive to use. Being able to assign tasks for others to do things is handy too, especially when it comes to meeting notes and takeaway action items. The version control on files has come in extremely handy too, especially when several people are editing the same file. We've had to use that to back out files previously and has saved us a lot of hassle.
What do you dislike about the product?
It's not always straightforward to permission pages or allow editing by only certain users. The setting is hidden and difficult to find. In-app file editing for uploaded files doesn't always work either. We've had several problems trying to edit files in certain browsers and have ended up always downloading, editing, and re-uploading instead. Also, with the user profiles and "phonebook", it doesn't link to our internal phonebook and auto-pull user data and profile pictures, which would be a huge plus. Most of us will never go in to add that data manually.
What problems is the product solving and how is that benefiting you?
Collaboration and knowledge sharing amongst teams. We can easily create a wiki for any topic and post it for others to view or add to. We have cut down on wasted time spent chasing and asking others for processes and information now that we can just reference the pages for it.
Recommendations to others considering the product:
It's connection to Jira makes everything seamless and very easy to use. I have assigning followup tasks through Confluence much easier to keep track of and also makes team members more likely to complete them.
Too vague a purpose, too poor a search function
What do you like best about the product?
Confluence, at its best, encouraged team member to take pride in architecting a record of their works and system and anything they felt others should be doing. The many ways to make a blank confluence page m eaningful, tight integration with diagramming tools, all made it a high-potential platform.
What do you dislike about the product?
While Salesforce.com has a preset group of Sales-related objects, relationships, workflows, etc that guide your team in making good use of the platform, Confluence does not.
Confluence jumped right to the Force.com stage, where no rules apply and robust tools are handed off with the assumption that iron-fisted top-down organizational discipline will keep use of Confluence orderly, consistent, and useful.
But it's a product for smaller companies who don't have that kind of pyramid-management. Too messy - we didn't follow our own rules.
Also, the search was awful.
Confluence jumped right to the Force.com stage, where no rules apply and robust tools are handed off with the assumption that iron-fisted top-down organizational discipline will keep use of Confluence orderly, consistent, and useful.
But it's a product for smaller companies who don't have that kind of pyramid-management. Too messy - we didn't follow our own rules.
Also, the search was awful.
What problems is the product solving and how is that benefiting you?
Process documentation, basic training and how-tos. We were marginally successful at, for shorter periods, referring to documentation as needed. Usually later forgotten and re-absorbed as institutional memory only.
Recommendations to others considering the product:
Make sure you are ready to structure use of Confluence for all users, or at least by department. Do in-house training for all users, and thoroughly. Without all that, random orphan pages that you can't find in their bad search will be your ongoing issue.
Increased Collaboration
What do you like best about the product?
Intergration with JIRA. Tagging of coworkers/project team.
What do you dislike about the product?
Complicated pages can be slow to load.
What problems is the product solving and how is that benefiting you?
Project documentation, single repository for discussions
Useful Reference Tool for the Office
What do you like best about the product?
I like that Confluence provides an easy reference tool for offices. I am able to quickly upload documents to Confluence and then automatically update colleagues about the new information available. I think it provides a quick a convenient reference guide for people so they can "self-help" rather than asking the same questions directly to me repeatedly.
What do you dislike about the product?
It can sometimes take a little too long to find the exact page or resource that you are looking for - there is still not quite a perfect "table of contents" feature - so I often scroll through larger subheadings until I can find what I need. IT's not a big deal - but it could be improved.
What problems is the product solving and how is that benefiting you?
Confluence helps you disseminate and share information in an easy way - and provides an encyclopedia of knowledge for the whole office. It allows companies to have a one-stop source for all general/team information that people may need thereby reducing the need to email people directly (i.e. HR staff) repeatedly with the same information request.
Recommendations to others considering the product:
I think it gives offices a great tool to share information efficiently. Really helpful in medium to large offices as a resource for employees to consult - like a handbook - but for any and all office procedures from HR to "how to's" to an office directory. Very helpful tool to consolidate and disseminate information
An effective way to communicate
What do you like best about the product?
I like that Confluence allows you to work in tandem with JIRA to communicate across teams in one place.
What do you dislike about the product?
I don't have much to say about disliking it. I haven't encountered many issues so far to speak to.
What problems is the product solving and how is that benefiting you?
Our business has been able to solve the problem of document storage with Confluence. Keeping files stored here that are accessible to other teams working on the same project saves the extra step I'd normally take.
Confluence is cool
What do you like best about the product?
We are able to collaborate effectively, especially with our developers, and have the ability to create functional team "spaces". Organize information hierarchically.
What do you dislike about the product?
The other Atlassian tools are a bit more cool, e.g., JIRA, Wiki, and HipChat.
What problems is the product solving and how is that benefiting you?
Project prioritization
Team collaboration
Meeting notes
Team collaboration
Meeting notes
Great collaboration tool especially mixed with Jira
What do you like best about the product?
Confluence has a very easy learning curve to get started. The mechanics are straightforward - create & edit pages, add content, publish, enable comments, etc. That means you get good early adoption. There's a lot of power as you use more advanced features as well, such as macros, layouts, and more.
What do you dislike about the product?
The process for creating macros and blueprints is too complex even for power users. You end up needing coders and developers to do simple logic.
What problems is the product solving and how is that benefiting you?
Great for platform documentation, project workspaces, and integrating reports / information with Jira. The ease of use makes it great for bringing in new users quickly and not having to run them through a lot of training or orientation.
Recommendations to others considering the product:
Great fit if you have other Atlassian tools. Think of this as part of your overall project toolbox. Likely not enough for most use cases standalone.
Confluence allows for institutional knowledge
What do you like best about the product?
Confluence really allowed for us to document and empower others to pick up other projects. Especially in a start up or fast paced work environment, it's important to have documentation to build institutional knowledge. I also appreciate the seamless integration with Jira and other Atlassian products.
What do you dislike about the product?
Some of the formatting is clunky in Confluence. It can feel like an old school Livejournal where you have to scratch your head on HTML.
What problems is the product solving and how is that benefiting you?
Solving problems of documentation, plotting out next steps, project management, communication across departments, etc.
Recommendations to others considering the product:
NA. I wasn't involved in the conversations about purchasing or support. As a user, it's helpful.
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