Confluence
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Knowledge Management
What do you like best about the product?
It's a centralized resource to dump all of your team/company's relevant knowledge. Everyone from the company can take the time to explore and find the necessary information if they don't know something.
What do you dislike about the product?
Editing functionalities are sometimes hard to learn. We're already using so many word processing tools. It'd be great if it could be very similar to other tools in the market so I don't have to spend time learning something new.
What problems is the product solving and how is that benefiting you?
This solves knowledge management. For example, our engineers use it for release timelines and milestones. I can always refer to that document to see when the release dates are.
Recommendations to others considering the product:
It's one one stop solution for your engineering and tech knowledge needs.
Awesome Tool for Organizing Internal Resources
What do you like best about the product?
My company uses Confluence to organize EVERYTHING, so it's a one-stop shop for getting my questions answered. I like that Confluence makes it easy to organize information in a central location, and that all users can edit pages to keep them up-to-date for everybody.
What do you dislike about the product?
Sometimes the user experience feels a bit busy, but that's probably related to the amount of information we store there. Mostly, I wish it were a bit more intuitive. Oh, and that search function — gotta improve that. Sometimes it's hard to find what I'm looking for if I'm not sure on which page it is.
What problems is the product solving and how is that benefiting you?
We use Confluence to organize a very complex process. It's important that all the steps be well documented and in a central location. It also replaced lengthy emails, since we can just link each other to the appropriate Confluence page.
Recommendations to others considering the product:
With the right amount of time spent on training up front, it's a fantastic tool.
Good for any size companies!
What do you like best about the product?
Confluence works great if you want to organize notes, guides, and documentations! I've used this service for 2 years now and I can't find a better tool out there to share documents. I use JIRA as well so the integration with JIRA is absolutely wonderful!
Some of the benefits I see includes:
- folder structure makes it easy to find specific documents
- minimal HTML knowledge is required
- labeling and tags are great to do a quick search
- visibility on the history to see who made changes and when
Some of the benefits I see includes:
- folder structure makes it easy to find specific documents
- minimal HTML knowledge is required
- labeling and tags are great to do a quick search
- visibility on the history to see who made changes and when
What do you dislike about the product?
With the upside using Confluence, there are still several features I would want to see Confluence to improve on.
- It's not straight-forward in creating pages and sub-pages. It will be nice to have additional documentation on this to help beginners
- It'll be nice to see more HTML tools to help style the page.
- It'll be nice to test links in preview mode without publishing it. The links don't always work (especially when downloading a file).
- It's not straight-forward in creating pages and sub-pages. It will be nice to have additional documentation on this to help beginners
- It'll be nice to see more HTML tools to help style the page.
- It'll be nice to test links in preview mode without publishing it. The links don't always work (especially when downloading a file).
What problems is the product solving and how is that benefiting you?
The problem we were experiencing is that it was really hard to group all documents in one place and make it visible to everyone in the organization. Confluence resolves this problem for us and now is the go-to place in uploading documents and making constant updates to them.
Great in theory, takes some time to organize
What do you like best about the product?
It's super flexible, intuitive, and user friendly. Everyone at our company uses it to update with their specialties. I like that the programming is universal, and that it has smart features (like the ability to insert a link to a page within Confluence). The 'favorite' feature could do a better job with bookmarking, but the home pages are a blessing.
What do you dislike about the product?
The archiving and organizational structure is not easy to use. I feel like Confluence needs a master user on the back end to constantly remove and organize pages that are not in existence anymore, which kind of goes against the all-for-one mindset that is Confluence. It seems a bit like it's good in theory but bad in practice?
The biggest problem is that it's difficult to empower team members, especially new ones, to make changes or create pages. Once they do start creating those pages or compiling that information, they frequently forget about them, and hesitate to make updates to existing pages, so a lot of information becomes out of date very quickly. True, this is probably cultural, but think about it: what company trusts and encourages new users to make permanent changes to their knowledge base?
The biggest problem is that it's difficult to empower team members, especially new ones, to make changes or create pages. Once they do start creating those pages or compiling that information, they frequently forget about them, and hesitate to make updates to existing pages, so a lot of information becomes out of date very quickly. True, this is probably cultural, but think about it: what company trusts and encourages new users to make permanent changes to their knowledge base?
What problems is the product solving and how is that benefiting you?
We use Confluence as a Knowledge Base, and store process documents and customer information there. The benefit is that everyone is completely able to edit and change the information in the program, but this has also become a business problem.
Recommendations to others considering the product:
Make sure that you have someone to support the back end of this, and organize the historical documentation. Otherwise you will end up with a tangled mess of outdated information.
Confluence
What do you like best about the product?
It's nothing fancy, but it does what it's supposed to do. It provides the basic wiki functionality needed to centralize information.
What do you dislike about the product?
I have not had any problems with Confluence. Nothing comes to mind that I would change.
What problems is the product solving and how is that benefiting you?
Use it for general information tracking. It keeps things centralized. This saves us the time and effort of hunting down needed information elsewhere.
Recommendations to others considering the product:
I don't have any particular recommendations. It works fine, just like any other wiki software.
Helpful Tool for Growing Companies
What do you like best about the product?
Confluence is a great resource to corral information. We use it internally as a wikipedia of sorts, where you can search for the info you're looking for. Its easy to use and intuitive in setup.
What do you dislike about the product?
The search functionality definitely needs some work. While its a great resource, searching for keywords can frequently overlook the page you're looking for- or take you to a page that has since been outdated.
What problems is the product solving and how is that benefiting you?
Its very helpful in making resources easy to find.
Easy to use and follow
What do you like best about the product?
The easiness of being able to find specific items and to be able to create subpages within the already existing pages.
What do you dislike about the product?
The search engine isn't always specific. It brings up way too many options.
What problems is the product solving and how is that benefiting you?
We use the product to track our companies and all of the details behind them. It is very convenient to be able to have them all in one place.
The Best Intranet So Far
What do you like best about the product?
Its so easy to copy and paste Google Docs into Confluence and create new pages. Its perfect if you have no time and want it to look professional and functional.
What do you dislike about the product?
Cant think of anything negative at the moment to be honest. I find it mostly positive.
What problems is the product solving and how is that benefiting you?
The need to have alot of important IT/Facilities information in a central place for the IT Team and the end user to be able to search on.
A good tools for KB
What do you like best about the product?
It is relatively easy to use. I and/or my colleagues can add entries to document various technical processes we do. And it's fairly easy to search for and through these articles. The UI is fairly straight forward, which makes it fairly easy to pick up if you haven't used it before.
What do you dislike about the product?
There is not much I can say that I really dislike about it since it is fairly easy and simple to use. Maybe I can say that i dislike how the organization of the information can be better. Rather, the information of articles could have other groups to find information more efficiently if searching manually.
What problems is the product solving and how is that benefiting you?
It helps me provide tech documentation with the team. Benefits are that its easy to use across technical folks (i.e., Dev) as well as Windows or not so technical folks.
Confluence as documentation for development platforms
What do you like best about the product?
The ease of use to create content. Often systems are too cumbersome to use, and thus people shy away from actually using them. Confluence makes creating and editing content easy and fun.
What do you dislike about the product?
The licensing makes it a bit of a barrier to sharing content with others in the company who don't have a login. You can generate static versions (download PDF, for example) but not provide read only links.
What problems is the product solving and how is that benefiting you?
A single place to document our development practices, code base, code standards, environments, and processes. Previously we used Sharepoint, which took too much time to enter and manage content. Using Confluence, which is much easier and better suited for wiki / knowledge documentation, our team actually keeps it up to date and full of relevant, useful information. We rely on it daily.
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