Confluence
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Awesome Database for Techs
What do you like best about the product?
We use Confluence a lot at my company in our Client Success Dept. All the techs are able to update our database that the rest of the department can use to help troubleshoot issues themselves. We can see current issues and their progress with the JIRA functionality.
What do you dislike about the product?
There are so many different sides to Confluence it sometimes is hard to find exactly what I'm looking for whether that's a JIRA or a How To Page, or product suggestion.
What problems is the product solving and how is that benefiting you?
This aids in self-sufficiency. Rather than calling a technician every time someone has a question, they can pull up confluence and read the troubleshooting issues with any company we associate with.
Great for internal sharing
What do you like best about the product?
Confluence provides a great sharing platform, that is easy for anyone to get started with.
What do you dislike about the product?
The negatives I feel about Confluence are really only related to how my company, past and present, has used it. It has a lot of potential but I'm not sure that has really been harnessed.
What problems is the product solving and how is that benefiting you?
Really, it was all about internal document sharing. We have a sharefile on the local network, but Confluence provides a better way to log the history of articles (pages) and search for them.
Recommendations to others considering the product:
Define clear goals of how you want to use Confluence, and make sure your organization's users are trained in how you want to use it. Then, allow users to own their own content.
The best documentation source
What do you like best about the product?
The best thing about Confluence is it's ease of use and scalability.
What do you dislike about the product?
One of the few dislikes is the text editor. It has a lot of room for improvement but gets the job done at a "basic" level.
What problems is the product solving and how is that benefiting you?
We have a lot of client based documentation we build and there's always issues with what software is used, updated docs, doc transferring and storage. An online solution is really the best way for a company to house documentation on processes, general info, specifications etc.
Recommendations to others considering the product:
This is by far the best method to keep an maintain documentation for anyhing - processes, resources, specifications, etc -
Secure Information Resource for our Team
What do you like best about the product?
My favorite and most-used feature on Confluence is the ability to search. We utilize this site for housing important information regarding our customers, standard operating procedures, and other information crucial to our work.
What do you dislike about the product?
Visually, it feels a little cluttered. Our company is working to revamp the look of things so it may just be how it's set up on our end. Otherwise, I think it's great.
What problems is the product solving and how is that benefiting you?
We have multiple teams of people working for our customers in varied areas, and as employees move in and out of the department, we are able to use Confluence as our "handbook" for serving those customers - to record important contact information and anything a new person coming on board would need to know. It is easily kept up-to-date and because it is searchable, you can find information that may not even be related to your department if need be. For example, I've had someone call me looking for assistance with a customer I don't know anything about. But because I can search Confluence and see the correct contact, I can help the person get the information they need quickly.
Recommendations to others considering the product:
I think this is definitely a good resource to consider for collaborative documents.
My review on Confuence
What do you like best about the product?
Its very good platform to share your Knowledge base and best place for colloboration
What do you dislike about the product?
Nothing as of now as it is as good as a a sharepoint.
What problems is the product solving and how is that benefiting you?
- Collaboration
- Centralized place for KBA
- Centralized place for KBA
Recommendations to others considering the product:
Please go ahead
User friendly
What do you like best about the product?
I like how easy it is to find materials for my work.
What do you dislike about the product?
I dislike that the search function is at times too vague.
What problems is the product solving and how is that benefiting you?
Technical support issues. This site helps keep all of our current practices and procedures in one easily accessed database.
An exercise in efficiency
What do you like best about the product?
I love the overall product and its integration with JIRA. However, two main things really tie the knot for me: integration with third parties via widgets, and the composable sidebar. Being able to really customize Confluence with whatever integrations suit a particular page or space, as well as organize that space effectively make using Confluence a no-brainer, and adds to the core value that Atlassian's suite provides.
What do you dislike about the product?
As with most JIRA products, the UX/UI is found a little wanting. It could have a little more sex appeal, if I'm being totally honest. A more modern interface would do wonders, and it could be a little more mobile friendly, and do a lot to improve the overall user experience.
What problems is the product solving and how is that benefiting you?
We were solving the problem of having a centralized area for documentation that harmonizes between business and research and development. We have achieved this goal, creating a synergistic space to create, formulate and store our ideas and practices. The Holy Grail of our company.
Recommendations to others considering the product:
If you are already using other Atlassian products like JIRA, Bitbucket and HipChat, then consider Confluence a no-brainer. If your work stack is more segmented and distributed, then evaluate what services you are using and do some research on what integrations Confluence already has available that will enable you to make the most effective use of Confluence as possible. You may also have to consider paid plugins, as not every integration is completely free.
Confluence is a great tool!
What do you like best about the product?
It's a great tool that helps organize all team projects and ideas. What I like best is that it allows you to import a LucidChart which is great for projects that you are going to build in conjunction with a database. For example, on the project page I always include an ERD to clarify how the database will be outlined.
What do you dislike about the product?
It does not display Word or Excel files nicely. It will not copy and paste attachments straight from an email Hierarchical permission structure can make it difficult to share content selectively, which can make things quite difficult when dealing with a large team.
What problems is the product solving and how is that benefiting you?
It is never smart to begin a project without outlining it first. Confluence is a great tool that outlines each product in the clearest way possible, allowing every team player to submit his/her input. A group project is not a group project unless everyone has input!
Best on the Market
What do you like best about the product?
Confluence is the best tool on the market for documentation, hands down. Not only does it provide the best means for organizing and cross-referencing content, but is constantly improving with new releases that are logical progressions in the overall purpose for the product (as it evolves).
I've used Confluence for over 3 years now, and have seen the product grow exponentially during that time. Now that version 6.0 recently came out and offered real-time collaboration as well (to compete with Google Docs more directly), it's hard to see what Google Docs provides that Confluence doesn't do many times better.
- Intuitive
- Like riding a bike (once you know how to do one thing, you know everything)
- Labeling is very powerful
- People can take charge of their content
- The online help content is VERY good (some of the best I've seen). It's very easy to find the answers to most problems quickly and efficiently on Atlassian's website if you learn how to look for it.
I've used Confluence for over 3 years now, and have seen the product grow exponentially during that time. Now that version 6.0 recently came out and offered real-time collaboration as well (to compete with Google Docs more directly), it's hard to see what Google Docs provides that Confluence doesn't do many times better.
- Intuitive
- Like riding a bike (once you know how to do one thing, you know everything)
- Labeling is very powerful
- People can take charge of their content
- The online help content is VERY good (some of the best I've seen). It's very easy to find the answers to most problems quickly and efficiently on Atlassian's website if you learn how to look for it.
What do you dislike about the product?
There don't appear to be clear-enough recommendations for how to use the tool. While it's understandable that the goal wouldn't be to dictate how something should be used, sometimes too much freedom can breed messiness and disarray. I'd appreciate it if some of the functionality were a little more rigid to force certain behaviors instead of enabling users to do anything.
- Multiple options leads to confusion (if it's unclear how to do something the "right" way if there are 10 ways to do it).
- Using the Atlassian Marketplace can be a bit confusing, and the updates there don't seem to be coming as often these days.
- Not enough templates come with it, or the "blueprints" that do don't seem to have a clear business function in an agile environment.
- Multiple options leads to confusion (if it's unclear how to do something the "right" way if there are 10 ways to do it).
- Using the Atlassian Marketplace can be a bit confusing, and the updates there don't seem to be coming as often these days.
- Not enough templates come with it, or the "blueprints" that do don't seem to have a clear business function in an agile environment.
What problems is the product solving and how is that benefiting you?
- Organizing documentation
- Standardizing processes for documentation
- Determining a meritocracy for content (i.e., featured vs. historical vs. archived, etc.).
- Making content searchable.
Confluence's search functionality far surpasses the abilities of any other tool I've tried. The key is learning how to search, then it's incredibly useful.
The biggest weakness here was with standardizing processes, because that really needs to come more at the company level (Atlassian does not provide it). Sometimes just saying "We can do it however you want" is too much freedom.
Using labels, macros, and plugins, it is very easy to feature content and make it available on many different pages as well. The Page Properties Report macro is especially useful for indexing content in other locations.
- Standardizing processes for documentation
- Determining a meritocracy for content (i.e., featured vs. historical vs. archived, etc.).
- Making content searchable.
Confluence's search functionality far surpasses the abilities of any other tool I've tried. The key is learning how to search, then it's incredibly useful.
The biggest weakness here was with standardizing processes, because that really needs to come more at the company level (Atlassian does not provide it). Sometimes just saying "We can do it however you want" is too much freedom.
Using labels, macros, and plugins, it is very easy to feature content and make it available on many different pages as well. The Page Properties Report macro is especially useful for indexing content in other locations.
Recommendations to others considering the product:
- Check for a list of recent upgrades to see what kind of functionality was just added. If you see a lot of business problems solved by what's there, Confluence should be a really good tool for you.
- Give someone at your business the time and responsibility to learn how to use Confluence to teach others about it. It's important to have a subject matter expert to evangelize the tool so people understand the benefits beyond what's available with Google or other competitors.
- Try to think about what you might have liked about other documentation tools (e.g., Google Docs, SharePoint, etc.) and then compare that with how Confluence does things to see if you like it. While things are different, I think the flexibility is very useful.
- Give someone at your business the time and responsibility to learn how to use Confluence to teach others about it. It's important to have a subject matter expert to evangelize the tool so people understand the benefits beyond what's available with Google or other competitors.
- Try to think about what you might have liked about other documentation tools (e.g., Google Docs, SharePoint, etc.) and then compare that with how Confluence does things to see if you like it. While things are different, I think the flexibility is very useful.
Worked on Confluence to share documents
What do you like best about the product?
Confluence has a variety of functionalities including tagging, comments, versioning, edit, preview for document sharing and editing. It's quite useful.
What do you dislike about the product?
I don't like about confluence is its limited calendar and availability options.
What problems is the product solving and how is that benefiting you?
The document sharing has improved.
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