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Confluence

Atlassian

Reviews from AWS customer

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External reviews

4,193 reviews
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External reviews are not included in the AWS star rating for the product.


    Elina C.

A reliable collaboration tool

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Confluence makes it easy to create, organize, and share documentation across teams, allowing us to centralize knowledge and streamline internal communication
What do you dislike about the product?
So far, I haven't encountered anything I dislike
What problems is the product solving and how is that benefiting you?
It helps us centralize all our documentation in one place


    Talha f.

Making Knowledge Management Simple with Confluence

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Confluence is how it centralizes all project documentation and team knowledge in one place. Its collaborative editing, powerful search, and seamless integration with Jira make it easy to keep everyone aligned. I also appreciate the flexibility of its templates, which help standardize processes while still allowing customization for different teams.

Additionally, I’ve found Confluence to be easy to implement across our organization, with minimal onboarding required for new users. Their customer support has been responsive and helpful whenever we’ve had questions. I use Confluence frequently, as it has become an essential tool for daily collaboration and project tracking.
What do you dislike about the product?
What I dislike about Confluence is that the interface can feel cluttered at times, and some features—like advanced formatting or permissions management—require extra steps that slow things down. It can also be resource-heavy, which makes loading large pages or spaces slower than expected.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered documentation by providing a single source of truth for all project-related knowledge. Instead of relying on multiple tools or buried chat threads, I can easily find technical specs, design documents, and meeting notes in one place. This saves me time, reduces miscommunication, and makes collaboration with my team much more efficient.


    Aashish G.

Full stack developer

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Good and informative, the idea is innovative
What do you dislike about the product?
All good but there might be some change in the experiences
What problems is the product solving and how is that benefiting you?
It has good documentation which is good for new ones


    Computer Software

Efficient Ticket Tracking

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
As a previous Environment Manager overseeing multiple platforms ecosystems Confluence became my central hub for operational clarity. I particularly valued its ability to link to Jira tickets and organize documentation in a searchable format on each page. This was a key feature for smooth collaboration across the QA space and wider business making the ease of use a key reason to use Confluence
What do you dislike about the product?
While powerful, Confluence can become cluttered quickly if spaces aren't well governed with mostly free will to make your own space per team. When a lot of edits are made by large companies edit history can cause some confusion. Which may be resolved by some automation features using current ease of integration in the system to support this manual overhead.
What problems is the product solving and how is that benefiting you?
Confluence helped solve major pain points where so much information needs to be stored about all the systems i used before leaving my last role. It has become the single source of truth for who used it. For someone who was managing a lot of systems across the company this has been very useful and helped a lot of people. Confluence elevated my ability to lead. It helped me make faster more informed decisions, reduce deployment risks and saved time otherwise spent chasing doen updates or fixing misaligned timelines. It allowed me to demonstrate strategic value.


    Muhammad G.

Great but not best

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
It enables teams to create, collaborate on, and organize information.
What do you dislike about the product?
There are sometimes performance issues when there is a large sum of data.
What problems is the product solving and how is that benefiting you?
It provides a centre point of access for teams to create, organize, and retrieve information. This leads to increased productivity and improved communication.


    Georgia M.

User-friendly and centralized

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
The information is easy to access and can be tracked. Most of the time, when I open one article, it naturally leads me to other follow-up or related articles.

It allows you to incorporate other applications as well and makes working with other team members seemless regardless or timezone or work location.
What do you dislike about the product?
I wasn’t able to find a tutorial that really helped me understand the application. I ended up learning how to use it mostly through trial and error.
What problems is the product solving and how is that benefiting you?
Project updates, collaboration with others, Knowledge checks and progess tracking


    Computer Software

Overall very good documentation tool

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
I really like it's real time collaborative editing feature
What do you dislike about the product?
Sometimes it slows down and uses a lot memory. Also some features are hidden when you try to find them.
What problems is the product solving and how is that benefiting you?
We are using it as our project's knowledge base system


    Qasim A.

G2 is excellent

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use and user friendly interface
Effective in productivity
What do you dislike about the product?
Nothing all good for me love to work on it and my work get more faster
What problems is the product solving and how is that benefiting you?
I have made documentation and assign work to everyone and it's pretty easy to handle that


    Muhammad A.

A reliable tool for centralized documentation and team collaboration

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Confluence makes it incredibly easy to centralize documentation, manage knowledge bases, and collaborate across teams. The real-time editing, seamless integration with Jira, and structured page templates save tons of time during project documentation. I especially appreciate the way it keeps our team aligned, regardless of location or timezone.
What do you dislike about the product?
While Confluence is powerful, the interface can feel overwhelming for new users. The search functionality sometimes fails to deliver relevant results, and page permissions are a bit tricky to manage in larger teams. Also, formatting pages (tables, anchors, etc.) could be more intuitive.
What problems is the product solving and how is that benefiting you?
Confluence helps our team solve the problem of scattered documentation and miscommunication by offering a centralized workspace for everything from meeting notes and project plans to onboarding resources. It reduces reliance on endless email threads and disconnected tools, which boosts our productivity and ensures everyone is working from the same source of truth. The ability to link pages, embed Jira tickets, and maintain version history means we can work more efficiently and with greater transparency.


    Computer & Network Security

Confluence for business is a must

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
You can use confluence for documentation purposes. Can also serve as repository as it has versioning for historical updates/review. Can also limit editing for non admin/editor accounts.
What do you dislike about the product?
There is a bit of learning curve on learning how to use other functionalities of confluence, like commenting and versioning.
What problems is the product solving and how is that benefiting you?
When reviewing previous changes or past documents. confluence helps in effectively sorting things out.