Confluence
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Confluence Review
What do you like best about the product?
The ability to quickly create documentation based on different project templates that we have setup. As well as the ability to annotate the status of each project, with details about it.
What do you dislike about the product?
Learning curve is a bit steep to start out with, especially if the end user isn't familiar with documentation platforms.
What problems is the product solving and how is that benefiting you?
We have many custom web application that we develop and we often need to have documentation for our endusers as well as our team.
Difficult for a new user to learn but love the customization
What do you like best about the product?
Customization abilities and issue linking
What do you dislike about the product?
It's not super intuitive - some names/icons are not what I'd expect
What problems is the product solving and how is that benefiting you?
Keeping everyone informed of projects is helpful
Useful tool
What do you like best about the product?
Used as an internal wiki and knowledge base to share information typically lost somewhere in email or a word document. Makes it easy to organize and store information to share and recall in the future.
What do you dislike about the product?
Organization structure a little clunky. Can be challenging to find the information I am looking for at times.
What problems is the product solving and how is that benefiting you?
Internal wiki site and knowledge base to share and organize information.
Recommendations to others considering the product:
Great, easy tool for documenting and organizing information and keeping a knowledge base. Helps keep things in one place so information is not lost.
Easy to use, intuitively designed, and many cross-functional uses
What do you like best about the product?
Confluence presents a canvas to allow users to design a layout or structure that works best for them. Whether you need tables, graphics, blocks of text, videos, or links to other applications, Confluence will bring all these options to the table.
What do you dislike about the product?
Version control can be difficult to use if more than one person is editing or submitting an edit to the page simultaneously.
What problems is the product solving and how is that benefiting you?
We work with many different functional groups that all need to have the same information. Confluence allows all uses one stop for status reports, planning actions, and even bug tracking with JIRA integration.
Recommendations to others considering the product:
Simple to set up and use. Any beginning user will easily understand the control options.
The standard tool for software documentation
What do you like best about the product?
Even though it's clunky and unintuitive at times, Confluence has the most features and is simply the best standard. Every company I've seen try something different eventually reaches a point where they need the level of complexity Confluence has to offer.
What do you dislike about the product?
Like other Atlassian products, it can be slow and buggy at times, and sometimes UI changes will leave you wondering how to do something that you used to be able to do easily.
What problems is the product solving and how is that benefiting you?
We are documenting processes and systems for a mobile software/tech startup. The big benefit is not depending on one single person being the holder of all the knowledge about a given architecture, etc.
Comprehensive Features in a Documentation System
What do you like best about the product?
In my experience, the best feature of Confluence is its extensibility with plugins and macros. We frequently use custom user macros to drive content visibility and custom plugins to tie external systems to our documentation. These features allow us to create spaces that are embeddable in our web applications to use as User Documentation. Custom templates are also indispensable in our work so we can have multiple development teams write documentation that follows the same standard formatting.
What do you dislike about the product?
The global indexing is sometimes slow and when you are creating many pages in the same time frame that are linked to each other, it can be cumbersome to locate those pages until the index is rebuilt. Another issue we face is the separation of physical application support and content administration. If we wanted to have different style sheets for different spaces, we have to request access to the physical files and that can be problematic since our template developers do not have access to the file system and the server administrators do not have the training to update specific files. Some more training may be required depending on the roles you have in your organization.
What problems is the product solving and how is that benefiting you?
The biggest problem we had before Confluence was multiple development teams (and non-technical teams) storing their process documentation, release notes, system/technical documentation in many different locations and formats. Confluence solved all of those issues for us (with a lot of planning behind it).
Recommendations to others considering the product:
Confluence can be a very large and complicated tool. If all you are looking for is a place to store simple documentation for a single application or team, this may be more than you need. If you are looking for multi-team/multi-project support with places for all documentation, then consider this.
Confluence is a nice tool for requirement gathering and elaborations.
What do you like best about the product?
Confluence is a nice tool for requirement gathering and elaborations. You can post your comments/elaboration on the Confluence site itself.
What do you dislike about the product?
The UI could have been improved. There should be an easy way to view all elaborations. Deleted requirements/comments have no traceability.
What problems is the product solving and how is that benefiting you?
We are working on a new website.
Confluence
What do you like best about the product?
Easy access to knowledge/ The ways to manage documents
What do you dislike about the product?
It is required to switch databases when moving from the trial to the paid software
What problems is the product solving and how is that benefiting you?
We have needed more documentation in our office, and this allows me to easily pull up and edit documentation needed for my job
Recommendations to others considering the product:
The free trial allows you to test out if Confluence is right for you, but be aware changing databases after the trial is a bit tricky
Good for sharing internal knowledge
What do you like best about the product?
Embedded within Jira, easy knowledge transfer, makes a great online catalog of knowledge in case of employee turnover - there's always a place to look.
Easy to add articles and contribute to conversations on internal topics. Able to separate and combine articles for devs, QA, support staff.
Easy to add articles and contribute to conversations on internal topics. Able to separate and combine articles for devs, QA, support staff.
What do you dislike about the product?
The way articles are organized and nested inside one another can be a little confusing. Sometimes difficult to locate articles, but the search functionality helps with that.
What problems is the product solving and how is that benefiting you?
Knowledge transfer among new and old employees.
Review of Confluence
What do you like best about the product?
I like that it's a centralized area to store all login credentials for me and my team.
What do you dislike about the product?
Sometimes saving content in the user interface isn't intuitive, but once you use it often it becomes memorable on how to use the tool.
What problems is the product solving and how is that benefiting you?
We have multiple developers and project managers that share credentials and this centralizes the logins and credentials in a secure location.
Recommendations to others considering the product:
It can be used for more than only login credentials. It's a shared secure workspace for you to store any type of boards for information sharing between colleagues.
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