Confluence
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Great product to manage documentation
What do you like best about the product?
Use of use and ability to organize project documents
What do you dislike about the product?
Did not have any real dislikes. Product met our needs.
What problems is the product solving and how is that benefiting you?
Project document organization
Recommendations to others considering the product:
Great product that is easy to use.
Useful product, good for wiki and team documentation
What do you like best about the product?
Easy to use rich text editor and good formatting options.
What do you dislike about the product?
Recent redesign is confusing; difficult to find pages.
What problems is the product solving and how is that benefiting you?
I use Confluence for archiving team notes and documenting software.
Confluence
What do you like best about the product?
The ability to collaborate with others.
What do you dislike about the product?
The inability to have Confluence's calendar to work in conjunction with Slack.
What problems is the product solving and how is that benefiting you?
Collaboration
Great article archiving
What do you like best about the product?
Great solution for company articles. Easy structure.
What do you dislike about the product?
It doesn't particularly look great. The style is a bit clunky and outdated.
What problems is the product solving and how is that benefiting you?
We needed a place to put instructions and to archive trainings and meetings
Great way to capture and share live knowledge for your organization
What do you like best about the product?
Very flexible for a wiki in that you can easily move pages around, the editor is rich and simple, and cloud option makes it easy to bring into your organization. Anyone can update, search is great, edit tracking is great, you can have as much or as little organization as you like.
What do you dislike about the product?
While there is some support for MS Office and Google Docs it's somewhat klunky. The plug-in architecture is good but unfortunately most of the add-ons available are for the on-prem version, not the cloud version.
What problems is the product solving and how is that benefiting you?
I use it as a company Knowledgebase, far more effective than a bunch of Google Docs. Anyone can find the info they need to do their jobs, and keep it up to date. Also using as an Intranet, works great for that. We are considering exposing a space to the public for a customer-facing knowledgebase or product FAQs.
Recommendations to others considering the product:
Avoid dumping your old MS-Office documents on Confluence if you can (it's tempting since Confluence can index it all so you can search for it later). But it's better if you can copy/paste those document into actual Confluence pages - that way they'll be easier to maintain down the road.
Also, take the time to learn Confluence's macros and set up templates for the types of information you commonly store there. For example Confluence has a nice TOC macro that enables you to add a nice way to navigate long pages.
Also, take the time to learn Confluence's macros and set up templates for the types of information you commonly store there. For example Confluence has a nice TOC macro that enables you to add a nice way to navigate long pages.
Affluent features at low cost
What do you like best about the product?
1) Plethora of features - Wiki, content management, capability to provide restricted access to content
2) User Interface - Intuitive user interface, convenient and quickly adaptable interface
3) JIRA Integration - capability to integrate with JIRA, ease of integration
4) Active directory integration - Integration with Active directory and share point was very beneficial
5) Online collaboration - capability to collaborate real-time, comment on content and change it on the fly
6) Notifications - Real-time notification about content's likes & comments, weekly update emails
7) Marketplace - Availability of add-ons like Gliffy, Lucid Chart in Atlassian marketplace is a boon for performing mundane tasks with just one-click installation
8) Support & Community presence
9) Suitability to agile development teams
10) Project/Task management capabilities
2) User Interface - Intuitive user interface, convenient and quickly adaptable interface
3) JIRA Integration - capability to integrate with JIRA, ease of integration
4) Active directory integration - Integration with Active directory and share point was very beneficial
5) Online collaboration - capability to collaborate real-time, comment on content and change it on the fly
6) Notifications - Real-time notification about content's likes & comments, weekly update emails
7) Marketplace - Availability of add-ons like Gliffy, Lucid Chart in Atlassian marketplace is a boon for performing mundane tasks with just one-click installation
8) Support & Community presence
9) Suitability to agile development teams
10) Project/Task management capabilities
What do you dislike about the product?
Didn't come across such features which created dislike towards it.
What problems is the product solving and how is that benefiting you?
1) Need for a mature solution to address future growing needs of enterprise content & knowledge management.
2) Wiki features, JIRA integration and SaaS feature availability are some features which are not available in our current solution
3) Benefits like quick & easier to search content, better performance, granular access control
2) Wiki features, JIRA integration and SaaS feature availability are some features which are not available in our current solution
3) Benefits like quick & easier to search content, better performance, granular access control
Recommendations to others considering the product:
Go for it if you need Knowledge management, which is much above mere Content management
Good documentation platform, made better with add-ons
What do you like best about the product?
It's very intuitive and easy to use. The add-on system makes it even better. Some of the add-ons we use are a disagramming plugin so we can show the logic of something we did to make it easier to explain a decision tree instead of trying to do it in another tool, import the picture, etc. We also use a checklists plugin for clients to make sure they do all their pieces on projects.
All our staff has admin access so they can create spaces, we have team members importing their Evernote information into their own private area which they can share parts of it with our team.
Confluence isn't just a wiki, it is so much more, expecially with the add-ons.
All our staff has admin access so they can create spaces, we have team members importing their Evernote information into their own private area which they can share parts of it with our team.
Confluence isn't just a wiki, it is so much more, expecially with the add-ons.
What do you dislike about the product?
When you host it yourself, upgrading it can be a bit of a pain. They've made it better than they use to but doing an upgrade, you have to shut down confluence, back up the files, back up the DB, upgrade the install, then start it back up. Sometimes, you have to re-install the MySQL (DB) driver and have to add the configuration back in.
What problems is the product solving and how is that benefiting you?
It allows us to make documentation and explanations to clients without a lot of work or installing software on someone's computer.
We also use it for meeting minutes, collecting information on specific topics instead of being scattered all over email and other systems.
We also use it for meeting minutes, collecting information on specific topics instead of being scattered all over email and other systems.
Recommendations to others considering the product:
It is rather pricey, depending on the number of users but how much is everyone's time worth and how much is efficiency worth.
Decent Roadmapping Tool/Collaboration space for JIRA Users
What do you like best about the product?
We use Confluence primarily for roadmapping. I like that Confluence lets you freeform a roadmap. A big problem our organization has is a young process - we have lots of tickets that don't have time estimates on them or the time estimates are far off base. Other roadmapping tools require time estimates to create the roadmap (as they should!) - Confluence allows us to have a "roadmap on training wheels" until we gather enough data about our team's velocity and get more realistic about our time estimates. At that point, we'll be able to move to a more full-featured roadmapping tool. In the meantime, this is functional and easily accessible across the organization, which is already using JIRA.
(There are lots of other things Confluence does - collaboration spaces, etc. - our team doesn't use those for the most part, so I'm not commenting on those features)
(There are lots of other things Confluence does - collaboration spaces, etc. - our team doesn't use those for the most part, so I'm not commenting on those features)
What do you dislike about the product?
The interface, especially the roadmap portion, is clunky. There's a lot of clicking around to do what you need to. It's super hard to add another bar to the roadmap once the roadmap gets big - they're automatically added at the top left of the page and you have to drag each one down to where you want it - bumping and displacing everything along the way. There's not a great way to just link a bar on the roadmap to a ticket or a board; adding a link generally creates a new page (again, so much clicking!)
What problems is the product solving and how is that benefiting you?
We needed a way to put up a no-frills roadmap that's accessible to the entire organization. Product, Marketing, Sales, Development all need to see what's being worked on, what's coming up next, and what dependencies there are - and this gives us that. Org-wide visibility of the roadmap has been crucial to help us function more as a team and remind us of priorities across the org.
Recommendations to others considering the product:
There is a new collaborative editing feature rolling out soon - This could be really helpful in avoiding conflicts when 2 users are editing something at the same time. I'm excited to see it.
Simple to use and does what we need
What do you like best about the product?
Anyone can easily use Confluence. Creating and editing are both intuitive. It transformed how we work internally.
What do you dislike about the product?
We've had free plugins in the past that either started charging or were no longer supported after upgrades. Also, I wish we had a hosted version because staying in top of upgrades is not something we have done well in. The last
What problems is the product solving and how is that benefiting you?
Internal collaboration and documentation. Centralized location for information.
Great product for enterprises that is somewhat on a decline
What do you like best about the product?
I've been using Confluence for the past 6 years and was in fact responsible for introducing Confluence to my organization. Overall its a great product geared for enterprise users with a good authentication and authorization model. It is user friendly, the ecosystem of plugins is pretty healthy and has a big chunk of the features needed from an enterprise wiki.
What do you dislike about the product?
Atlassian as a company has sort of "suffered from its own success". The response time for new features has increased dramatically. The new pricing model is a bit more unfriendly for organizations that would like to have external users. A lot of features that should have been in the core product are now being sold as plugins at pretty steep prices. We have started seeing some performance and scalability issues with more plugins added in.
What problems is the product solving and how is that benefiting you?
We mainly needed a collaborative wiki system that is accessed by a number of external users in addition to our own company. We needed an easy mechanism to allow non-technical users to publish and manage project sites. For the most part, we have been able to tailor Confluence to our needs. It has not always been easy and had required some custom hacking/configuration on our side. We had hoped to use Confluence as the landing site for our company but we ended up using Wordpress for that and have integrations/navigation into Confluence
Recommendations to others considering the product:
It is a solid enterprise product. However it is a bit expensive and requires dedicated staff to manintain and integrate it. If the main need is to cater to non-technical users, Confluence would be a good choice. If you have developers/technical users, there are other cheaper/agile alternatives available.
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