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Confluence

Atlassian

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4,175 reviews
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External reviews are not included in the AWS star rating for the product.

    Cory F.

Top of the line documentation tool

  • June 24, 2016
  • Review provided by G2

What do you like best about the product?
Generally I do not like online rich text editing, however the Wiki markup editor here is nearly flawless. Creating documentation with complex tables is excellent. If you learn the wiki markup, which is not a requirement, you can do things extremely quickly. The macros you can use allow this to be a powerful tool.

You can separate documentation by project, and create hierarchy's of pages. Direct integration with other Atlassian products is where this shines. If you also use Jira, Bitbucket or any of their other tools you can link code repositories, project management, and documentation together nearly seamlessly. For example, you can copy a link to a JIRA ticket into Confluence, and the confluence page will automatically update the ticket's status while the JIRA ticket will automatically link to the Confluence page without you having to do both.

Addons like PM road mapping and Gliffy allow you to integrate timelines, diagrams, and flowcharts with the other functionality of Confluence that independent tools never could.
What do you dislike about the product?
You often have to buy addons to make the product work for you. They have an excellent PM road mapping plugin, and an excellent flowchart/diagram tool called Gliffy that interacts with Confluence in ways that Visio, Omnigraffle, and others just can't, but they all cost extra. That extra can add up to quite a lot.
What problems is the product solving and how is that benefiting you?
Large project documentation is what we were trying to solve for. The benefits we didn't realize until we got the tool was how well the suite of tools work together.
Recommendations to others considering the product:
Make sure you need a tool this robust. The real value is in the integration with other Atlassian products, so if you are not looking to replace your current project management tool, code repository, team chat etc. then you are not utilizing the full potential of the tool. You also need to assess the addon needs to determine your what will make the tool worth the price tag.

    Higher Education

Confluence Wiki for IT Support

  • June 23, 2016
  • Review provided by G2

What do you like best about the product?
Confluence is all about customization. You can make it look and feel however you want to and build almost any structure. We use it for a hierarchical wiki of technical articles, policies and how-tos.
What do you dislike about the product?
Part of the customization is that it takes a lot of organization on your end to get things set up. Because it's so flexible, your team has to be ready to create your own structure and page formatting standards, including multiple templates depending on the type of information you need to document.
What problems is the product solving and how is that benefiting you?
We are using confluence for documentation. We currently use it for technical articles, how-tos, and policy documentation. However, the most useful thing we use it for is documentation of our customers' environments. We run an IT support organization and standardizing the knowledge we collect and document on each customer is key to our success and bringing new techs up to speed.

    Entertainment

Great Team Collab Software

  • June 22, 2016
  • Review provided by G2

What do you like best about the product?
Great tool for streamlining team work. Helps with productivity.
What do you dislike about the product?
I have not yet found anything that I dislike.
What problems is the product solving and how is that benefiting you?
Figuring out how to more smoothly move through our payroll process. With this software, every member of the team is able to contribute thoughts and ideas

    Tegan J.

Easy enough, anyone can use this

  • June 22, 2016
  • Review provided by G2

What do you like best about the product?
I like this product because it is really simple to understand and use. There really isn't much of an onboarding process and even a user with a very basic tech-knowledge could figure out how to make page, child pages and even use some of the add-ins like flow-charts that Confluence offers.
What do you dislike about the product?
It could serve to have additional formatting features to make the pages look more polished and professional. It would be nice to have scroll-able charts so things don't get cut off or squished. It would also be nice to do some in-line image location adjustment. Right now if you put an image in a Confluence page, it just creates a really large line if you keep the image in-line with your text. Text-wrapping, similar to Microsoft Word would be helpful.
What problems is the product solving and how is that benefiting you?
We use Confluence internally as a Wikipedia-esk site to house on-boarding instructions, information about client projects, and even SQL queries for quick data pulling.
Recommendations to others considering the product:
Explain the hierarchy of child pages to a user before they start using Confluence. This will help to keep everything organized and easy to follow.

    Kyle H.

Confluence Used as an Internal Web Page

  • June 18, 2016
  • Review provided by G2

What do you like best about the product?
Confluence's ability to quickly build up a webpage, save changes, add in elements including images and graphs, schedules and more, makes for a good collaborative solution for a team in production. Confluenced can be integrated to JIRA, and Hipchat as well, so communication is all in one area. No coding is required, simply start typing away and uploading images to make a live database.
What do you dislike about the product?
There is a limit to the configuration options of where text or image boxes can be placed. There are pre formatted designs to choose from, which might not be exactly what you are looking for. Be default if Confluence is integrated into JIRA then you can spam your team members any and all updates that you make. I believe this setting can be adjust I just haven't found it yet.
What problems is the product solving and how is that benefiting you?
Currently information about clients and their needs is spread across emails, documents, and other software, Confluence brings all this info into once place that I can send a link to a co worker. This way is a good way to see visually when the timeline is set for a project, and where everything they need is located .
Recommendations to others considering the product:
If you can get the IT guy set up and hand some of the creative ability over to some right brained indivuduals, the potential of this software can really come together. Also for administrative, and management ideas, this software is another tool that is also sharable to the whole team to see.

    Online Media

Confluence

  • June 17, 2016
  • Review provided by G2

What do you like best about the product?
That I can easily set it up and organize my documents.
What do you dislike about the product?
Not too fond of the GUI when it comes to creating document layouts.
What problems is the product solving and how is that benefiting you?
This solved my need to keep all testing and user documentation in one place where everyone could access it.

    Internet

Confluence for Project Management

  • June 16, 2016
  • Review provided by G2

What do you like best about the product?
I like that it is easy to use and set up new documents
What do you dislike about the product?
The cost. we had to cut out some things that we had in Marketo due to the cost.
What problems is the product solving and how is that benefiting you?
It is easy for all teams to coordinate.
Recommendations to others considering the product:
We linked with JIRA for bug management as well

    Melissa Y.

Useful for sharing knowledge within an organization

  • June 14, 2016
  • Review provided by G2

What do you like best about the product?
I really enjoy the macro functionality in Confluence. There is a ton of freedom when creating new content, whether that's individual pages or spaces.
What do you dislike about the product?
The search functionality could use some serious help. I rarely seem to find what I'm looking for unless I search for page titles specifically. Often, I'm searching by content within a page and have found this feature to be unreliable.
What problems is the product solving and how is that benefiting you?
Knowledge sharing across an organization. Some benefits include segmenting knowledge by natural groupings within the org. How to guides are a breeze because of how flexible the customization within pages is.
Recommendations to others considering the product:
Definitely explore the macros that are available, they've made a world of a difference in my documentation. Some favorites include markup, Gliffy diagrams, table of contents, charts, and Excel content.

    Divya J.

great for documenting but not stable

  • June 14, 2016
  • Review provided by G2

What do you like best about the product?
It is good for documenting things, review processes etc. I like the comment feature, talk, integrated plugins and macros.
What do you dislike about the product?
It doesn't seem too stable. It is down quite a few times a week. sharing is also buggy.
What problems is the product solving and how is that benefiting you?
mostly documenting
Recommendations to others considering the product:
really depends on needs of the organization so evaluate thoroughly before investing.

    Tim B.

Great resource for company information and suggestions

  • June 10, 2016
  • Review provided by G2

What do you like best about the product?
The ability to upvote questions to have ideas added to the company roadmap. I also love that I can search any topic for insight into products and the company.
What do you dislike about the product?
Old or irrelevant pages are too prevalent in searches
What problems is the product solving and how is that benefiting you?
Making product roadmaps easier to assemble based on employee feedback. Ability to circulate product information to the entire company.

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